Review Insights · Google Play
Circle K
Circle K North America · 32,668 ratings · ★ 4.6
4.6
★★★★★
32,668 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
4 negative reviews mention this · 16% of all complaints
★★★★★ "app sucks, very buggy and not responsive, buttons don't work when you tap on them. all other apps work fine and yes it's up to date. can't get the scratch and win to work, can't put in a player name just keeps saying oops something went wro…" - Zachary Taylor
2
"update"
3 negative reviews mention this · 12% of all complaints
★★★★★ "The app is great until I try to do the play now for prizes. I did the update and reinstalled the app and it just stays on loading game... there has to be a fix." - Marcy Moreno
3
"game"
3 negative reviews mention this · 12% of all complaints
★★★★★ "The app is great until I try to do the play now for prizes. I did the update and reinstalled the app and it just stays on loading game... there has to be a fix." - Marcy Moreno
4
"scratch"
3 negative reviews mention this · 12% of all complaints
★★★★★ "scratch game isn't loading" - Jacob Mitchell
5
"station"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Gas prices on this app are RARELY accurate based on actual prices at the station." - Jason Nussbaum
6
"account"
3 negative reviews mention this · 12% of all complaints
★★★★★ "it's hard to get your web page. The reason why is my Google account is messed up at the moment. I will be going over to Verizon to get it fixed today. sorry for the trouble." - Doug Van cleave
7
"saying"
3 negative reviews mention this · 12% of all complaints
★★★★★ "app sucks, very buggy and not responsive, buttons don't work when you tap on them. all other apps work fine and yes it's up to date. can't get the scratch and win to work, can't put in a player name just keeps saying oops something went wro…" - Zachary Taylor
8
"times"
3 negative reviews mention this · 12% of all complaints
★★★★★ "app sucks, very buggy and not responsive, buttons don't work when you tap on them. all other apps work fine and yes it's up to date. can't get the scratch and win to work, can't put in a player name just keeps saying oops something went wro…" - Zachary Taylor
9
"nothing"
3 negative reviews mention this · 12% of all complaints
★★★★★ "app sucks, very buggy and not responsive, buttons don't work when you tap on them. all other apps work fine and yes it's up to date. can't get the scratch and win to work, can't put in a player name just keeps saying oops something went wro…" - Zachary Taylor
10
"know"
3 negative reviews mention this · 12% of all complaints
★★★★★ "keep saying this app is updated, bull try to log in like 11 maybe 12 times is it supposed to be sending the code to my phone nothing my father is sitting at the gas station waiting on I need to call him back let me know what specials there …" - Derek Druin
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Got trespassed for making money L customer service.
I am a member but the app will not open on my android phone even after a reinstall
scratch game isn't loading
Security Threat
Stop sending me messages.
app sucks, very buggy and not responsive, buttons don't work when you tap on them. all other apps work fine and yes it's up to date. can't get the scratch and win to work, can't put in a player name just keeps saying oops something went wrong, tried about 10 times and nothing works.
Saw a Scratch & Win promotion in the app. Tapped to play it and it says "Your token is invalid. Please reopen the game and try again." I've repeatedly closed the game, logged out the app, cleared cache, logged back in, and constantly getting the same message. Nothing seems to work. 😳 These problems are with the current update for the app. The promotion is broken.
The application false advertises fuel rewards. I brought it to the attention of their management team who just made excuses as to the dishonest practices. I will be reporting this company to the Better Business Bureau as a result, and taking my business elsewhere.
The Fergus Falls location does not honor the promotions on the app. Too bad, there were some good ones.
keep saying this app is updated, bull try to log in like 11 maybe 12 times is it supposed to be sending the code to my phone nothing my father is sitting at the gas station waiting on I need to call him back let me know what specials there are on gas
I am so angry with this company I can't see straight. I don't know how to straighten out their problems with me!!!
If i could leave no stars i would! I have been going back & forth for a while trying to get my birthday to take in the app. I am 51 years old & it keeps telling me im not old enough to get the adult privileges. Apparently no matter who i email, they refuse to help me because "they dont know how". im done. unsubscribing and wont be using your place for my needs. RIDICULOUS!
can't get app to work now since the update on galaxy s23 ultra
Great App, but our about their prices. The location at 2101 Wedgewood in El Paso advertised $3.55 a gallon, but charged $3.89
very good
no good card holder at K
Do not get if you're looking for gas savings. I currently have a $.40 off went to a "participating" station and no savings, like every other time. Have emailed and they've added it back to my account and it never shows at a pump.
not good .I applied for the card but it never happened
this is stupid app. why use it if you cant save 40€
trying to set up easy pay through the app is abysmal has failed numerous time and if I let my screen go to sleep or click off page for a second to get verification codes for linking to my bank I have to start all over again. spent 1 hr tring, and have given up because after entering bank info the screen says itll close so I can continue but it never closes and if I close manually I have to start all over
The app is great until I try to do the play now for prizes. I did the update and reinstalled the app and it just stays on loading game... there has to be a fix.
Gas prices on this app are RARELY accurate based on actual prices at the station.
it's hard to get your web page. The reason why is my Google account is messed up at the moment. I will be going over to Verizon to get it fixed today. sorry for the trouble.
This keep app screwing people over you I just tracked my account and it's saying I only filled up twice meanwhile today was my fifth what they say you feel up four times or five times and get 40 cents off but after the third time the app don't work I just can't wait to Wawa's opens up
Where is the digital cashback? Can't find anywhere in the app
Sentiment summary
89%
Positive (4-5★)
4%
Neutral (3★)
7%
Negative (1-2★)