Review Insights · Google Play
Cleanup: Phone Storage Cleaner
Deep Flow Apps · 233,388 ratings · ★ 4.5
4.5
★★★★★
233,388 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"delete"
8 negative reviews mention this · 16% of all complaints
★★★★★ "glitch or broken. It wouldn't load up pictures, videos or, files it also doesn't work like the add explains. it will show some duplicates and you have to manually delete each one. not worth $13. I also don't know if that was yearly, monthly…" - Tammy Perez
2
"photos"
8 negative reviews mention this · 16% of all complaints
★★★★★ "won't let me unsubscribe. I saw on the trial I didn't like the way it organized my photos. I want to unsubscribe before the trial is over. how???" - Dori Lucas 415
3
"clean"
8 negative reviews mention this · 16% of all complaints
★★★★★ "didnt clean up anything" - Michelle Little
4
"subscription"
8 negative reviews mention this · 16% of all complaints
★★★★★ "telling me I have no photos. I want to cancel subscription but can find out how!" - Kay Catherall
5
"free"
7 negative reviews mention this · 14% of all complaints
★★★★★ "free trial not working 😡😡😡" - Updesh Raaj Raaj
6
"cancel"
6 negative reviews mention this · 12% of all complaints
★★★★★ "telling me I have no photos. I want to cancel subscription but can find out how!" - Kay Catherall
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very annoying
glitch or broken. It wouldn't load up pictures, videos or, files it also doesn't work like the add explains. it will show some duplicates and you have to manually delete each one. not worth $13. I also don't know if that was yearly, monthly or weekly charge.
sick of seeing this app
invasive
won't let me unsubscribe. I saw on the trial I didn't like the way it organized my photos. I want to unsubscribe before the trial is over. how???
The worst ever
- ☆☆☆☆☆.....This does absolutely nothing it claims. if I get a charge for this the next move will be a class action suit! There are enough reviews here claiming SCAM to move forward with this NOW. Go back to Square one.. There's a posse on this trail! [side note:] If your bright enough to create this scam, cause hours of frustration to people, why not make the real deal and enjoy the well earned adoration of the Billions that would make you a legend. A mind is a terrible thing to waste!
didnt clean up anything
one of the fraudest apps all apps in google play store don't install it, is biggest scam
telling me I have no photos. I want to cancel subscription but can find out how!
Only does phone clean up, not Google Drive, Microsoft Drive etc.... It can be cancelled easily: Go into the Play Store App, Click the Profile Icon on the top right, go to subscriptions, click on Cleanup, cancel subscription. Don't be fooled by the adverts like i was!
7th June: I downloaded this app to help clear my storage, particularly duplicate photos and videos in my gallery. Instead of doing that, it *created* duplicate photos and videos. Now I'm having to go through my gallery and delete hundreds of photos and videos. Save yourself and don't download. Update: it's the 28th June and still every few days thousands of photos and videos are duplicating and I have to go through and delete them all!
This app is difficult to delete from your system once installed
Scammm..give back my money
can only delete a few photos before you need to pay
free trial not working 😡😡😡
Hello...yes I know I have too many photos. Have to manually delete every single on I don't want. so what's the point of the app
app sucks it would be great if you could delete more than 25 photos a day without paying an exorbitant amount of money for subscription that many other apps will do free easier and same with Google photos itself. wild
I went through picture by picture to delete during cleanup, but they are all still in my gallery! There are no detailed instructions! What am I expected to pay for?
It's false advertisement it says cleanup app free in the ad and as soon as you open the app its asking for bank card info for a cost of 9.99 so yes its definitely false advertisement that needs a zero star DON'T DOWNLOAD
I don't want it. It's a pop up
upon downloading every single one of these cleaner apps, my phone was immediately compromised with an increasing amount of ads and other spamware, and who knows what else? but who or what will care to know.
this is the dumbest app ever. it doesn't do what it says it's going to do. it's advertised to clean up. there is no overall cleanup button. it's all a lie. don't ever buy this app. it sucks. it's absolutely horrible. I want my money back
didn't clean up all duplicates ive used better.
$14.69 PER WEEK? Are you kidding me?
I can't get into it it keeps rejecting the password have just changed
Unable to select NO STARS...SCAM 7 day trial with no way to CANCEL. $8.99 per week after trial period. I'm tired of dealing with it, going to report it as SCAM everywhere I can find to report. Maybe BBB will take a complaint.
Needs me to pay to even continue. Hell no
Useless. The way it's built I have to go through my photos and videos anyway so it doesn't save time at all. The only thing it picks out is the duplicates but the phone is able to do that without this app anyway.
not useful
I don't think it's necessary to pay
It's not for free
it didn't clean anything up. literally - 0 space gained after using it.
it is not a free app. There are monthly charges. All apps are free to download but with the monthly subscription amount.
£8.99 per month what a joke! if i wanted to pay £8.99 a month i would pay for storage ! dont waste you time down loading this app!
did nothing
hidden coast and it a scam
Didn't clean cache or any junk files. Will only ask for subscription and delete photos videos, that I can already do through my gallery then why need this?
It's not letting me CANCEL !!! I DONT NEED IT !!
as per what you said and yet you are charging for the service
wants your credit card FIRST
scam
All bad was a pointless download.
I signed up for the free trial. it compressed 2 files and deleted 2 duplicate pictures. That's all the space to free up. Now I can't find where to cancel my subscription.
I want to cancel and it is not shown in the list of subscriptions on playstore so I do not want to get charged so am trying to cancell subscription before the trial ends tomorrow or today. I have spent many frustrating hours with this.
I want my money back y'all took from me and I don't even have this app
not impressed.
sucks doesn't work
it's not free at all.. before you even get to try it is asking for a subscription
It clean my useful documents
+ 1 more in the clipboard copy
Sentiment summary
88%
Positive (4-5★)
1%
Neutral (3★)
11%
Negative (1-2★)