Review Insights · Google Play
Clever Commute
Clever Communicator, LLC · 100 ratings · ★ 4.3
4.3
★★★★★
100 ratings
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Top complaints - extracted from 14 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"email"
5 negative reviews mention this · 36% of all complaints
★★★★★ "Dev wants $39.99 to access any of the useful features. The most useful feature is the track predictor, but not able to search point to point so track predictor only useful if you already know which train to take. LIRR navigator has the abil…" - A Google user
2
"doesn"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Buggy. Freezes on the first page for me and doesn't give me predictions for the trains i selected." - K J
3
"user"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Not at all user friendly, with the exception of jersey transit im unable to check the status on other lines" - Chris K
4
"useful"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Dev wants $39.99 to access any of the useful features. The most useful feature is the track predictor, but not able to search point to point so track predictor only useful if you already know which train to take. LIRR navigator has the abil…" - A Google user
5
"point"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Dev wants $39.99 to access any of the useful features. The most useful feature is the track predictor, but not able to search point to point so track predictor only useful if you already know which train to take. LIRR navigator has the abil…" - A Google user
6
"alerts"
3 negative reviews mention this · 21% of all complaints
★★★★★ "First of all this is a decent app, but it needs a lot of inprovement. The user interface is the worst of any app that you have ever used. the app is also a lot buggy. It won't let you scroll up and down and go back to the menu. Also 90% of …" - A Google user
📋 All 14 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
$50 a year is way too expensive for what is offered here. Free functions is so restricted as to be unhelpful but for the messages about major outages. Free is also bombarded with upgrade pitches. The UI design is not particularly logical in free mode. Nice idea just not very mature product development. I was able to preview premium for 7 days after my first post, but the experience is just not compelling.
Buggy. Freezes on the first page for me and doesn't give me predictions for the trains i selected.
Not at all user friendly, with the exception of jersey transit im unable to check the status on other lines
I might pay 4.99 for this app, but 39.99 is ridiculous
First of all this is a decent app, but it needs a lot of inprovement. The user interface is the worst of any app that you have ever used. the app is also a lot buggy. It won't let you scroll up and down and go back to the menu. Also 90% of the time you are unable to send notifications. They should make the app in such a way that everyone can see the alerts by selecting a area instead of just viewing the alert for their own route. App needs a lot of improvement and could be lot better by hiring good staff.
As users post useful alerts, two censors, founder and CEO Josh Crandall and his "algorithm", read every one like the worst battle-axe school marm, censor it and count your "violations". Not just name calling, useful facts perhaps a little less than rosy: many buses/trains missing, nasty drivers/conductors, or long waits and overcrowding. Too many VIOLATIONS and you're blocked. Forever! And the app itself is clumsy as hell (oops, bad word!). Commuters: just move on...
Part 1) I couldn't even install the app and I'm on a new Samsung Galaxy s5. The silly registration page asks for your continent, then doesn't even let you pick north America!!!! It's a shame because the clever commute emails truly were helpful. Uninstall.... Part 2) Developers what's the recco? How would you help rectify a messed up registration process?
3 x it's changed to NJ info in my profile even though I live in CT and never entered NJ info. Very disappointed.
App doesn't work with my LG G3
Dev wants $39.99 to access any of the useful features. The most useful feature is the track predictor, but not able to search point to point so track predictor only useful if you already know which train to take. LIRR navigator has the ability to search p2p and has track predictor and is a free (ad supported) app. Dev also couldn't delete my account when I requested. Instead, simply changed my email address to start with x_ which makes me worry about the dev's approach to user data.
Annoying sign - up problems for an established subscribed email address that wasn't recognized.
Signed up with username and password and when prompted to log in keep getting email or password invalid. So I clicked the forgot password and it said my email is not registered. Do the whole win on process again. Says my email is already in use. Must be a bug in the system
The whole point of the service is to provide alerts to commuters. I received the email alerts perfectly fine on my android wear device - no need to take my phone out of my pocket while en route to train station. App notifications do NOT work with android wear, making me dread the day the email service is turned down for good.
Seems like a good app but it isn't as useful as the old email system. For example, I can choose Coach -East Brunswick as the line, but I can't choose East Brunswick as the starting point. That's ridiculous on its own, but the fact that there is ONE destination in NEW YORK CITY is just sad. I'm a downtowner and interested in the Wall Street line NOT the Port Authority. How can you justify not including the Wall and Crosstown lines in the biggest city in the area and yet include little mom and pop stops?
Sentiment summary
81%
Positive (4-5★)
7%
Neutral (3★)
12%
Negative (1-2★)