Review Insights · Google Play
CloudEdge
Hangzhou Meari Technology Co., Ltd. · 90,213 ratings · ★ 4.4
4.4
★★★★★
90,213 ratings
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Top complaints - extracted from 43 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"camera"
13 negative reviews mention this · 30% of all complaints
★★★★★ "Have used this app for years, suddenly there are ads blocking my camera view when I need a quick look, and also advertising alerts on my phone. UNACCEPTABLE!" - Cindy McKinnon
2
"work"
9 negative reviews mention this · 21% of all complaints
★★★★★ "Sends ugly notifications constantly, no way to turn off. Pestered constantly to upgrade to cloud service when local storage works just fine. Unnecessary popups and annoying banners everywhere. Used to be a good app, just an adware now." - Swaraj Thakur
3
"update"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Huge video delay after update. Very unreliable." - Uros Novak
4
"doesn"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Intercom doesn't work. You can barely hear anything even with all volume/microphone settings set to max making it completely useless as a video doorbell.Tried it on Samsung A51 and S23, same result.It is not the speaker as you can hear that…" - Dave Russell
5
"constantly"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Sends ugly notifications constantly, no way to turn off. Pestered constantly to upgrade to cloud service when local storage works just fine. Unnecessary popups and annoying banners everywhere. Used to be a good app, just an adware now." - Swaraj Thakur
6
"video"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Huge video delay after update. Very unreliable." - Uros Novak
7
"cameras"
5 negative reviews mention this · 12% of all complaints
★★★★★ "AVOID...Company operates bait and switch! For a couple of years have had a number of cameras and doorbell, following recent updates doorbell will not connect to wifi stating needs 2.4 yet I've only had 5g and 10g for at least 2 years and no…" - Stripe
8
"working"
5 negative reviews mention this · 12% of all complaints
★★★★★ "This app just updated and now it crashes when trying to resize the screen to full screen. Also, now my videos don't play even though it shows me there's a video recording. Can you revert the update? I may need to change cameras now if it do…" - Tamika Fairley
📋 All 43 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Have used this app for years, suddenly there are ads blocking my camera view when I need a quick look, and also advertising alerts on my phone. UNACCEPTABLE!
Sends ugly notifications constantly, no way to turn off. Pestered constantly to upgrade to cloud service when local storage works just fine. Unnecessary popups and annoying banners everywhere. Used to be a good app, just an adware now.
The motion detector settings do not work properly. I have it set to low and humanoid detection is on. But it still records everytime a car passes by which kills the battery on my doorcam
EDIT: I JUST EMAILED APP SUPPORT. THEIR EMAIL ADDRESS IS INVALID. DuckDuckgo notified me there were 45 tracking attempts from CloudEdge in the past few minutes. The app wasn't open. Can you explain this? (2nd request). what a surprize. silence from the guilty.
Huge video delay after update. Very unreliable.
worse company ever. dont fall into scam.
Very disappointed in the latest update. I cannot get the app to work correctly with my Echo. Live view ends wth camera not responding. Alarms, notifications and recordings are delayed 30 sec or more, making it impossible to see what's happening in front of the device 100% of time. Events no longer recording on SD. Issues appear intentional to force users to buy a subscription, reason is his AI detection and cloud storage. Device no longer a viable solution and I will be replacing it.
Intercom doesn't work. You can barely hear anything even with all volume/microphone settings set to max making it completely useless as a video doorbell.Tried it on Samsung A51 and S23, same result.It is not the speaker as you can hear that when the doir bell is pressed.
AVOID...Company operates bait and switch! For a couple of years have had a number of cameras and doorbell, following recent updates doorbell will not connect to wifi stating needs 2.4 yet I've only had 5g and 10g for at least 2 years and not a problem until now.
don't like any of updates
bac experience and very slow
the app has been constantly crashing lately multiple times daily which is not ideal when im trying to use it to watch my infant ?? update: I switched to a Wansview camera. much better, cleaer quality and it doesn't crasg every 3-5 minutes.
app crashes constantly
advertizing forced in app. DO NOT TRUST THESE PEOPLE OR APP. Install duckduckgo and enable app tracking prevention and see how your security camera is spying on you . never trust iot devices . they are all stealing data for no security purposes. Location is NOT needed for security in any way. MIT , Princeton are my qualifications. Find open source app if handling home security yourself. HOME ASSISTANT is BEST .
they added ads with newest update super bad
Pretty much useless. When the app gets in the background recording stops. When the screen turns off, recording stops. No recording when phone gets disconnected. No interval snapshots.
App will not stay on for continuous viewing. It did at first for over 2 years.
The only purpose of this app is to make you pay for monthly subscriptions. The camera is working but I can't access it over WiFi or 5G.
I purchased the AI Subscription for two of my devices, seems to work fine, also purchased Cloud as a backup for my sd card, bought for one camera everything works fine again, but tried for my second camera not so good. Prior to the new update mind you everything worked perfectly, no one of my cameras is refusing to be identified by the Cloud Subscription, keeps having me install the device which is already working!
changed my wifi password & now can't setup the device to network
Too expensive for AI features that other cameras have
this doesn't work properly.
No longer free 6s, it only shows 1s. scammer company. changing asap
I got a new phone Galaxy S26, it will not work on that, neither will Igeek camera app, or an emulator I have on my computer. They are selling cameras that thi oftware will o longer work on for newer models. The Cameras are not useless. No email response at all.
when you click on a specific video it starts playing the 1st video rather than the one selected. app used to work, gets worse with every update
Please can you stop with the add for cloud storage that appears on top of my camera views, it used to be in settings, put it back there, I don't want cloud storage I have an SD card in each camera and I will never need it! Remove it or I will use a different app!
app not working
i pay for the subscription and it still eont record 10,20, or 30 sec videos. only records half the motion senses snd only has a few pics. ive tried switching the motion setttingball kinds of ways. this app is horrible. uts not the camera bc the camera was amazing before they started using this app. i paid for a subscription i gave emailed help and feedback about the app and got a 0 response all 10 times ive emailed customer support. they are scammy..
This app has gone downhill, you don't get notifications till 10 minutes after the camera has been activated. Now after this new update it won't play back the video, seriously thinking of changing to a different app.😡
it constantly disconnect from the wifi.
HORRIBLE CUSTOMER SERVICE.
almost EVERYDAY AROUND 6PM PST THE CAMERA DOES NOT WORK (NOT LOAD)
Not reliable. We've had it for a few years now. Continues to be a guessing game if recordings will play, and now even a guessing game of if the live view will load. edit: for now, live stream is working. major lagging for panning the camera around. recordings continue to not play, so good luck if anything comes up as any kind of break and enter evidence I guess. can we have it just function as intended sooner rather than never? it's clearly able to be done; it did when first purchased.
The app is very confusing to use with practically zero documentation. The camera constantly crashes and reboots when you use the PTZ function to move the camera around. Disappointed in my purchase.
Lots of features are disappearing and are being replaced by ads.
always lags and it doesn't record all movements and long enough
doesn't capture half of the activity
This app just updated and now it crashes when trying to resize the screen to full screen. Also, now my videos don't play even though it shows me there's a video recording. Can you revert the update? I may need to change cameras now if it doesn't get back working like it was.
it DID work fine on all my devices but now it crashes every time I use it on this device(android tablet) ...
why it ceased functioning during the recording process?!
no dark mode. burns your eyes at night, when you need it the most
add dark mode for 5 stars
just mess nothing works
Sentiment summary
86%
Positive (4-5★)
5%
Neutral (3★)
10%
Negative (1-2★)