Review Insights · Google Play
Club Prezzo
PepperHQ Ltd · 802 ratings · ★ 5.0
5.0
★★★★★
802 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"prezzo"
5 negative reviews mention this · 19% of all complaints
★★★★★ "a nightmare can't even book a table at my local prezzo.Very frustrating." - BARRY THROWER
2
"check"
4 negative reviews mention this · 15% of all complaints
★★★★★ "App doesn't record check ins, doesn't update activity. Waste of time I've been at least 10 times in the past year and it's only registered 3 visits. Customer care is a waste of time as they cannot do anything. Don't bother with the app just…" - Peter Barnes
3
"does"
4 negative reviews mention this · 15% of all complaints
★★★★★ "App doesn't record check ins, doesn't update activity. Waste of time I've been at least 10 times in the past year and it's only registered 3 visits. Customer care is a waste of time as they cannot do anything. Don't bother with the app just…" - Peter Barnes
4
"email"
3 negative reviews mention this · 12% of all complaints
★★★★★ "App doesn't record check ins, doesn't update activity. Waste of time I've been at least 10 times in the past year and it's only registered 3 visits. Customer care is a waste of time as they cannot do anything. Don't bother with the app just…" - Peter Barnes
5
"club"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Downloaded your app via the link in your email promotion and did not receive the promised offer. Replied to the email with a complaint, unmonitored email address. Went to look for customer service within the app, there's no such thing. AVOI…" - I.
6
"member"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Downloaded your app via the link in your email promotion and did not receive the promised offer. Replied to the email with a complaint, unmonitored email address. Went to look for customer service within the app, there's no such thing. AVOI…" - I.
7
"rubbish"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Utter rubbish. got sent an email for 50% off with this app. unable to register as activation code never sent. Will not use Prezzo again." - Graham Pullen
8
"work"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Not impressed, does not register check ins to give the stamps or rewards it should. Worked first time but not since, nobody responds when issue reported." - Sue Baker
9
"through"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Adding to order is terrible. Placed order instead, halfway through" - Tommarhawk
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App doesn't record check ins, doesn't update activity. Waste of time I've been at least 10 times in the past year and it's only registered 3 visits. Customer care is a waste of time as they cannot do anything. Don't bother with the app just use the email vouchers.
whenever I click on My Subscriptions, the app crashes. so, as far as I can see, there is no way for me to unsubscribe.
app wont load on my phone
Not impressed, does not register check ins to give the stamps or rewards it should. Worked first time but not since, nobody responds when issue reported.
Don't trust the allergen filter. I tried to filter out Milk/Dairy and the menu still showed dishes with cheddar, mascapone, and mozzarella. terrible way to manage allergens when the filter does nothing
google login is broken, would not recommend for google users until it's fixed.
Downloaded your app via the link in your email promotion and did not receive the promised offer. Replied to the email with a complaint, unmonitored email address. Went to look for customer service within the app, there's no such thing. AVOID. (Email promotion: "£10 Off, Just for You. As a Club Prezzo member, you’ve unlocked an exclusive treat - £10 off your bill when you dine with us.")
no option to remove item after ordering on the app. didn't get my free doughnuts because apparently you can't use 2 emails vouchers and a club Prezzo voucher on the same transaction! took ages for our dessert order to be taken so I ordered on the app but then couldn't remove it as I wanted to check I could use 3 vouchers at once (you can't) all vouchers said can be used with our vouchers, but that's a not true. very poor. food is mediocre and overpriced, never actually get the free dessert .
I am still a bronze member after several visits. I check in with my member number each time but each visit to Prezzo is not recorded
Utter rubbish. got sent an email for 50% off with this app. unable to register as activation code never sent. Will not use Prezzo again.
This app does not work at all. The "activity" section says I'm now silver but the home screen shows me as a "welcome" member with no discounts. I have tried clearing the data, logging out and back in and even deleted the app and reinstalled it again but still no good. It really is a pointless app if it can't even display my status.
App is rubbish there is clear difference between the prices on this app and instore. With the app been more expensive.
Adding to order is terrible. Placed order instead, halfway through
Dreadful. Why make your customers jump through registration hoops? Uninstalled right away.
it doesn't work
rubbish app .. signed up and now cannot get in !!
downloaded the app after ordering, discount not applied.
great restaurant however mobile app completely full of bugs. 50% off £48 is apparently £12.88
I appreciate the offers but it's all way too confusing when in the restaurant. Staff did not know how to implement it, thankfully the manager was helpful and tried to figure it all out for us. Please make it easier.
i am trying to sign up for offers but getting nowhere
no code sent to me
a nightmare can't even book a table at my local prezzo.Very frustrating.
Prizes are a con. You "spin the wheel", you win a prize but the Claim here button does nothing. What a Con!!!
I had a bill for my table that wasn't mine
very confusing app.Offering £10 off on Referrals and wife referred to you no £10.Love the brand but this new club app needs developing.
Didn't work on your own WiFi! But luckily had enough 4G to eventually get pages to load and payment to go through.
Sentiment summary
100%
Positive (4-5★)
0%
Neutral (3★)
0%
Negative (1-2★)