Review Insights · Google Play
CMC: Trading App
CMC Markets · 3,118 ratings · ★ 4.1
4.1
★★★★★
3,118 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"platform"
8 negative reviews mention this · 21% of all complaints
★★★★★ "This platform is garbage. I made a live account but in the app it won't let me switch from the demo account to the live account. GARBAGE" - Travis Cole
2
"trading"
7 negative reviews mention this · 18% of all complaints
★★★★★ "the trading platform on a desk top, fantastic, the mobile app has gotten worse at each upgrade. S24 phone..this app cannot handle multiple screen changes and then return to the app. eg; if im in the app jump to another app on my phone and r…" - Robert L
3
"account"
6 negative reviews mention this · 16% of all complaints
★★★★★ "w,t,f I set up 2fa because they don't have adequate account security and it doesn't work? no text message ever arrives. I have to call customer service to access my account. this seems like a fatal bug. yuck" - Jason Harris
4
"trade"
5 negative reviews mention this · 13% of all complaints
★★★★★ "US indices charts freezing after every 10 15 secs. No trade visibility on chart." - M Chahal
5
"market"
4 negative reviews mention this · 11% of all complaints
★★★★★ "can't do most features from the web application. for example if you use MT4, cannot deposit money. when market is turbulent having mobile access to deposit funds is important." - S L
6
"access"
4 negative reviews mention this · 11% of all complaints
★★★★★ "can't do most features from the web application. for example if you use MT4, cannot deposit money. when market is turbulent having mobile access to deposit funds is important." - S L
7
"doesn"
4 negative reviews mention this · 11% of all complaints
★★★★★ "w,t,f I set up 2fa because they don't have adequate account security and it doesn't work? no text message ever arrives. I have to call customer service to access my account. this seems like a fatal bug. yuck" - Jason Harris
8
"service"
4 negative reviews mention this · 11% of all complaints
★★★★★ "w,t,f I set up 2fa because they don't have adequate account security and it doesn't work? no text message ever arrives. I have to call customer service to access my account. this seems like a fatal bug. yuck" - Jason Harris
9
"phone"
4 negative reviews mention this · 11% of all complaints
★★★★★ "the trading platform on a desk top, fantastic, the mobile app has gotten worse at each upgrade. S24 phone..this app cannot handle multiple screen changes and then return to the app. eg; if im in the app jump to another app on my phone and r…" - Robert L
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
US indices charts freezing after every 10 15 secs. No trade visibility on chart.
can't do most features from the web application. for example if you use MT4, cannot deposit money. when market is turbulent having mobile access to deposit funds is important.
w,t,f I set up 2fa because they don't have adequate account security and it doesn't work? no text message ever arrives. I have to call customer service to access my account. this seems like a fatal bug. yuck
not easy to use !!@
chart glitches if you don't have a ongoing trade, won't show chart movements
This platform is garbage. I made a live account but in the app it won't let me switch from the demo account to the live account. GARBAGE
the trading platform on a desk top, fantastic, the mobile app has gotten worse at each upgrade. S24 phone..this app cannot handle multiple screen changes and then return to the app. eg; if im in the app jump to another app on my phone and return, within maybe 10/15 seconds and it freezes/hangs, won't load up a product on my watch list, or open the chart. This type error happens so many times, and i have to force stop the app then re-log in again. Clear cache/ reinstall same issue..poor CMC!
Disappointed
The App is okay but service is just deplorable. It's almost impossible to contact anyone. Have to add more to this. Since the update the biometric constantly falls over. Can't understand why such a big company can't make an app that is stable.
Every time I get on here is to write a review on some aspectof poor performance. I have a live acc and a demo acc, and when I log into the demo acc it always asks me to "complete my application". What application is there to complete when I DID NOT APPLY FOR A NEW ACCOUNT. It's bad enough that I have to unlock the app EVERY TIME I want to launch it, now there is an idiotic popup to add on as well. I've already emailed customer service and that was 2 weeks ago and nothing has been done about it.
15Aug 2025 down , 28 aug can't access app at this 2050 HR. Down again??? YA!!! No need to be sorry.
Weak in technical support and CMC mobile app has many bugs issues - recently,cannot even display calendar data release - this problem has persisted over 2 weeks and is still unresolved. Disappointing, to say the least.
Disaster app, same passwords to login and this app just keep telling me the password is wrong and no issues when do via web portal
can't find anything i want
Not user friendly at all
Registered for new account, once approved, tried to log in using my username and password, says wrong details input! Never had such cases before with other brokers. I can do a forgot password but that doesn't tell whether someone already hacked to account. CMC asks to call a certain number, which does not even exist!! I'm totally not comfortable trading on this platform.
Why is the English version not available in Italy?! ridiculous!
I just downloaded it and it doesn't work...each time I sign up it gives me error.. hope you work on it...
Can we have a ( NEVER ) option in the lock screen. Because at the phone already have a lock screen..
The app crashes or becomes unresponsive during busy market hours. This has happened to me twice now, and even currently, the app is not responding, preventing me from taking action on my trade. As a result, I risk losing some of my profits. This issue needs urgent attentions
This broker did not return me over 70K of my life savings which I trusted investing with them. The marketing Mr. MELIKIAN called me and using psychological techniques such blocking the payouts , getting friendly with you, offers etc , won your trust to do what they wanted to do, and in the end got my lifesaving from me . Also they market prices are defined by them selves and can be at some times totally off values. This broker was trustworthy before brexit, but after brexit not trustworthy .
Does not open in india. Need to be available in india.
I don't have access to this app
I use this app just to loose some money , you can't make anything there , it's designed to make them money and their big boss that uses unregulated markets to his advantage.
Useless app. Stalls, crashes, takes forever to respond. If this is the level of functionality of the app then I'm not trusting the platform. Was looking at getting into the market but it won't be with cmc.
Keeps logging out in few seconds!! Hi there, Can you do something about this horrible app? I'm using cmc markets v 6.34 and keeps logging out in seconds even though I set it to keep logged in. I recently switched from other platform to give it try but it doesn't look good to use it. Also it stops phone being locked so will eventually drain the phone battery if you forget to close the app! Phone stays unlocked. It's on Android phone.
Updated to this latest version but keeps crashing on my Samsung A73 phone, despite uninstalling, clearing data and cache and installing new again. Crashes when navigating within the app after login.
Be wary of the trading costs. They have percentage commission which is low, BUT they also have minimum commission for buy and sell. They also have a "holding cost" commission they charge when you don't close a trade on the day you open it. So, if you are not trading volume, and day-trading, this might not be the best platform for you. I just paid $50 USD commission for 5 small buy transactions, and $50 USD for the 5 transactions when I closed them. $100 just in commissions. Sadly greedy platform
This company's software is very unstable. It logs you out when you are in the middle of a trade. Charts flicker comstantly. Especially true for the desktop. Terrible platform. Please offer Trading View instead. They are light years ahead.
I was very lucky I planned to fund my account with a very large amount but this platform stopped working and all day it was experiencing an unscheduled outage. Thanks
I'm sure CMC are not the only ones to do this, they boast low spread but at start of trading times this will jump from 1 point to 15 so if your following good practice and trading with a stop loss this can close your position. it's surprising how many times this happens so beware.
It is not necessary to have a passport for account verification. Please make the national identity card easy so that we can register. Please make the national identity card easy so that we can register. Thank you.
Basic forex trading app. My reason for 2 stars is because I tried to chat with customer service and says "09:41 AM: No CSR's are available at this time, please try again later." My experience with other companies customer service chat is I'm in a queue waiting for the next available agent. However, here I need to try again. I called the toll free number but the agent said he's in the UK and to call back later in 5-10mins. This is a strange and not a normal customer service experience!
know good only now and again because asking for my old number why I don't know because I haven't had my old number for 14 months
The application is somewhat disappointing, it's not particularly user-friendly, its graphics and charts are rather less appealing. The cfd's margins aren't particularly noteworthy, some stocks only receive a 1:2 ratio. Ontario would benefit from more competition for CFD trading.
Sehr nervig, dass man staendig ausgelogged wird! Dieses Problem besteht schon einige Jahre😝
Cmc even on spteadbetting charges holding cost but it's a bet on the move so it's not taxed , if I go to betting shop days before I bet on something I don't pay holding cost on something while waiting , still the whole thing is made against average customers, holding cost also are increased suddenly out of thin air even if they say about their methodology, it's betting it should not have holding costs . What's the point of buying and holding anything here if cost eat up any earnings you can get
Wish they would fix the 2FA bug, the app keeps forcing me to enter a 2FA code every time it loads. That or they aren't following standard Auth practices.
Sentiment summary
78%
Positive (4-5★)
4%
Neutral (3★)
18%
Negative (1-2★)