Review Insights · Google Play
CommBank
Commonwealth Bank of Australia · 75,848 ratings · ★ 3.5
3.5
★★★★★
75,848 ratings
🎯 Build a better version
Top complaints - extracted from 61 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Using the app even once forces you to accept their ridiculous terms and conditions to ever log into your account ever again, even if you remove the app, logging in anywhere will demand you authorise via the app. I do not agree to their obsc…" - Katie Berg
2
"been"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Now one star because again I have been forced to accept amended terms and conditions before I could authenticate a desktop login. Not good enough. Unlike older versions that reliability provided an alert for all transactions made on an acco…" - Stephen
3
"phone"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Now one star because again I have been forced to accept amended terms and conditions before I could authenticate a desktop login. Not good enough. Unlike older versions that reliability provided an alert for all transactions made on an acco…" - Stephen
4
"update"
7 negative reviews mention this · 11% of all complaints
★★★★★ "every time there is an update my tap to pay cards stop working and I have to delete the app, update and reinstall - its not fully compatible with Android" - Brittany West
📋 All 61 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
every time there is an update my tap to pay cards stop working and I have to delete the app, update and reinstall - its not fully compatible with Android
Two problems: 1. Closimg the app no longer means closing the app. After closing the app, when I reopen it opens up previous screen. I have used recent apps to close it by the 'close all' button, still reopens to the same screen. The only way around is 'force close' in app settings, irritating just for updated balance! 2. Screenshot restrictions. For some reason CBA thinks its customers incapable of deciding whether to screenshot a receipt! Only since a recent 'update', the app is NOT good.
No way to manage or request a new card. Clicking the 'Manage my card' button tells me 'This feature is not available yet, we are working on it'. Why would you remove the only working function on the app to add non-sense like 'Commbank yellow'. That is not a convincing argument for staying with commbank, I cannot bank.
死软件好几次付不上钱
Using the app even once forces you to accept their ridiculous terms and conditions to ever log into your account ever again, even if you remove the app, logging in anywhere will demand you authorise via the app. I do not agree to their obscene terms and conditions, but they are holding my bank account hostage until I do, so I have no choice if I want to eat this week. Utterly disgusting behaviour, this company makes me sick to my core, and has caused enough stress to permanently damage my health
cannot access pay button on Android . pay button covered by home button
Now one star because again I have been forced to accept amended terms and conditions before I could authenticate a desktop login. Not good enough. Unlike older versions that reliability provided an alert for all transactions made on an account - including notifying you when you turn the phone on of transactions made while the phone was off - it's now pot luck what transactions result in a notification, and there is no notification of transactions that occurred when the phone was off.
no good
Cannot find ConnectID or get instructions how to access it
how stupid that it does not warn you that firs-time transfers may get held for 24hours
This app is terrible! How is this acceptable from Australia's biggest bank??!! I can't make payments via the app. After I choose the account to pay from, I get a blank screen. This is for a sports club (we inherited the bank account). My treasurer also can't pay a bill via the app, but he gets a different error. Completely useless.
Got a new phone. But when I tried to login, I received a "something went wrong. try again later." message. (I confirmed the alert in the app on my old phone). I tried two times more with the same result and got my NetBank blocked. This is ridiculous.
just spent like twenty minutes trying to pay because I couldn't figure out the tap to pay, it's practically hidden on the app, could they at least make it more easy to use and obvious?? it's ridiculous, I'm so embarrassed
dumb scammers charge 14.95 for overdraft when the app doesn't even send a notification, and you must write a description for transfers. also scams you $5 for direct debit dishonor, fkn scamming fks.
Constant UI changes makes this app a nightmare to use.
always on maintenance and never be able to pay for anything
it's getting ridiculous - every time they update the app it gets bigger and I have to delete other apps to install it. today it wants 856mb extra, the only app on my phone bigger than that is FB. the NetBank website won't let me log in without accepting login in the app but the app won't let me log in without updating it, yet there's not enough space on the phone. probably going to have to do more phone banking again - nice one CommBank!
from start to finish nothing but a pain i should close my account
not received my debit card even after 25 days of applying for the card. even tap and pay is not detecting the digital card. as I'm new to Australia, having a hard time without a debit card. Some shops dont even accept cash. Should have gone for another bank to open an account.
great from mobile phone when they are not tracking but sucks on computer at home.
Using the web browser for years and now every time I try to use it I have to log in on the browser and then log in on the phone app and then go back to the browser - what a joke. Why have PIN's and passwords if everything is a 2FA hellscape?
I keep on getting deregistered in the online CommBank app. I already cleared all the malware in the mobile. But it keeps doing the same thing again. just hope the app is registered and has no problem today
They discontinued Portfolio View which showed a snapshot of everything. Very disappointing!
Poor security, got debited twice for transactions i don't authorized, raise a dispute, they said will refund in 3 business days, its been a 6 bussiness days, still got no refund
all about selling no such thing as service
ceba AI assistant is slow and doesn't respond to queries
App was perfect 12 months ago but all the recent updates have completely ruined it. No more screenshots. Long login animations. Can't paste in passwords any more which forces you to choose between a weak password that can be remembered or absolute pain typing in a strong password for every purchase.
very unreliable pay tap lately...let me down so many times.
they make it nearly impossible to submit a dispute - it's been 5 days since a random PayPal transaction appeared. -$400 on hold. No notifications, no alerts, nothing. Finally processed today and can't even submit a dispute because THERE'S NO SIMPLE WAY TO DO IT. I NEED TO GO TO AN OFFICE MYSELF. ABSOLUTE TIME WASTE GARBAGE APP
Shortcuts won't go away even if I deselect them. front page full of advertising of cba products
had so much trouble with this app, trying to verify my id would not scan my licence and cannot take a verification photo, app needs to be improved ok
messy, harder and harder to use it
App no longer works since recent upgrade. Very frustrating, used to work easily. Now totally rubbish. Totally stuffed the app by recent "update/upgrade". No longer works.
un helpful to
Terrible app. constantly gets locked out. Useless as per usual.
Apparently, a recent update has stupidly buried the "QR Cash & Deposits" feature.
why restrict screenshots from being taken in-app? also, complaint handling has been awful. I’ve been met with Bureaucratic stonewalling, confusing responses, and repeated downplaying. it feels like I’m being worn down by Bad-faith handling and poor communication. (example: They say they lodged a formal complaint and will be contacted in 3 days, they classify it internally as feedback, Which means no regulatory obligations were triggered, and never called back)
Tried to install the newest app Says will update soon When is soon? Updated this app It says it will install soon When is soon??
Haven't really had any issues up until recently it's been fine, functioned as you would expect a banking app to. However recently tried to cancel a weekly automatic payment for rent. Literally spent multiple hours trying to find fix even the help chat bot and customer service couldn't help. Suggested logging into netbank website which took more hours and struggles to actually log in. After finally managing to log on, suggestion was not helpful. Finally managed to cancel it on my partners app..
Won't allow screenshot
Their CEO's and board members have lost touch, their heads are in the clouds but their feet aren't touching the ground. Stop taking away ATM's, yeah your staff finish at 5, meanwhile there's line ups to access whatever ATM's you've left for us after that. And just think, they wanna close down branches too. Just greedy. I've been a customer for 30 years, started my First Commonwealth bank account in primary school. Do better.
This app is currently a crime scene. At least they had the decency to admit it. The sonner their "work" aka scam and steal from home employees have their crime scene homes, phones and computers searched the better.
Can't do transfers with two people to sign. need it to verify old style login and keeps failing.
can't even use the tap and go on the phone
cannot download app to my phone
i had to lock my card due to a scam, but no temporary card supplied.
So I went to transfer 300 from my sub account to my main account, and the button to transfer reappeared, so I pressed it again, and then i see it transferred a total of 600!!! that is REALLY BAD!! Imagine if I was paying someone and it did the transfer twice!!! worst thing I have ever seen this app do. I no longer feel confident with this app.
for the past couple months or so the app regularly breaks and refuses to let me sign in. it needs me to call CommBank to get them to unlock it, otherwise I have to wait a minimum of an hour to get back in. the few times I've done this I've been told that the app closes whenever there's a slight issue with data/wifi connections. don't ask me why they thought it was a good idea to close off access to your account for hours at a time because of some slight connection issues.
woeful
interacting with the Ceba assistant is the most painful digital interaction I have ever had. constantly repeating the same long winded comments and ignoring any information you put in. Just an extremely slow and verbose form masquerading as an ai assistant.
+ 11 more in the clipboard copy
Sentiment summary
61%
Positive (4-5★)
5%
Neutral (3★)
34%
Negative (1-2★)