Review Insights · Google Play
Condor
Condor Flugdienst · 4,042 ratings · ★ 2.7
2.7
★★★★★
4,042 ratings
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Top complaints - extracted from 89 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"booking"
22 negative reviews mention this · 25% of all complaints
★★★★★ "App keeps constantly crashing. I can't finish my booking." - Stefan Zellweger
2
"flight"
20 negative reviews mention this · 22% of all complaints
★★★★★ "does not offer any benefit. no flight updates (received them all via email, not in the app despite there were some). doesn't even show the status of booked flights nor inbuilt customer support" - Tobias Fiedler
3
"condor"
15 negative reviews mention this · 17% of all complaints
★★★★★ "My entire booking experience with Condor was bad. In some parts of the app it just opens a WebView and you need to login again. For a 6 year old app that's a disaster. The website cancelled my extra luggage randomly and adding it back on th…" - Yaros Come
4
"website"
14 negative reviews mention this · 16% of all complaints
★★★★★ "My entire booking experience with Condor was bad. In some parts of the app it just opens a WebView and you need to login again. For a 6 year old app that's a disaster. The website cancelled my extra luggage randomly and adding it back on th…" - Yaros Come
5
"check"
13 negative reviews mention this · 15% of all complaints
★★★★★ "Flying with Condor was great and without any incidents. I would fly them again. However, this app is very broken. You can't check-in, view your boarding pass, buy seat upgrades or really anything. Every action is met with an orange error sc…" - Jonathon Jiovani
6
"work"
12 negative reviews mention this · 13% of all complaints
★★★★★ "app doesnt work at all. doesn't even open" - Pam Loat
7
"doesn"
12 negative reviews mention this · 13% of all complaints
★★★★★ "app doesnt work at all. doesn't even open" - Pam Loat
8
"useless"
11 negative reviews mention this · 12% of all complaints
★★★★★ "cannot sign in, cannot view my flight information. I called customer service and they said to just use the website. totally useless" - Joey Diamond
9
"does"
9 negative reviews mention this · 10% of all complaints
★★★★★ "app doesnt work at all. doesn't even open" - Pam Loat
10
"find"
9 negative reviews mention this · 10% of all complaints
★★★★★ "pretty bad app. when you tap on your itinerary, the app takes you into your outbound flight. its nearly impossible to find your inbound flight. turns out you just have to hit the back button once because original tap into the itinerary take…" - Ilya Alimov
11
"cannot"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Mein Gott! Who needs Donald Trump to destroy the German economy when the Germans are just doing it to themselves? you cannot update your birthdate on the app. It's buggy and hopeless. Who designed this? Colonel Klink?" - Alexander Sun
📋 All 89 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
the worst airlines in the world
expensive
App keeps constantly crashing. I can't finish my booking.
Was eine Sch..ss app. Man kann gar nicht in die App weil es nicht scrolled. Total nutzlos.
My entire booking experience with Condor was bad. In some parts of the app it just opens a WebView and you need to login again. For a 6 year old app that's a disaster. The website cancelled my extra luggage randomly and adding it back on the app is a challenge. Can't see any reason to keep it. Utter rubbish, close, delete and forget.
app doesnt work at all. doesn't even open
The absolute worst airline experience of my entire life by far.
Unable to reset password from the app. You simply don't have the option. Unable to register from the app, simply says 'Registration failed'. And the app has been down all day. I don't understand why it's so hard to fix the app for once and forever.
This airline will repeatedly lie to you. First they say you can book additional baggage during the initial booking, which is a lie. Then they say you can add baggage later, which is a lie. Then they tell you you have to call to book additional baggage but provide broken phone numbers that do not connect. The only way to add baggage is to pay at the airport which I'm sure is going to be way more expensive. DO NOT FLY CONDOR, they will scam you.
pretty bad app. when you tap on your itinerary, the app takes you into your outbound flight. its nearly impossible to find your inbound flight. turns out you just have to hit the back button once because original tap into the itinerary takes you one "level" too far. hope they can just fix this bug
AVOID If you have to choose between flying Condor or riding a scooter, choose the scooter. The worst customer support: no notifications, no explanation. They can simply remove you from a flight without any legal grounds, which is what happened to Us. And they haven't refunded your money for two months. They just keep asking the same questions over and over again.. Please Avoid 🙏
Cant book my flight
Mein Gott! Who needs Donald Trump to destroy the German economy when the Germans are just doing it to themselves? you cannot update your birthdate on the app. It's buggy and hopeless. Who designed this? Colonel Klink?
cannot sign in, cannot view my flight information. I called customer service and they said to just use the website. totally useless
Terrible. booked on Expedia cannot add my flight and condor says it has no record of it. Do I have to drive to the airport to check if I have a reservation? Cannot even register for an account and no frequent flyer? How do I add baggage online and TSA information? Terrible.
Terrible app. Can't find it add my booking details. Utterly useless. It's even worse than their horrible website. What was the User Experience design team thinking???
thisapp is dumb. it does not let you log in. it does not show your bookings when you give the requested information (even though it works when inputing the info on the website?) waste of time. also very ugly, everything is just white.
It is so bad it is hilarious! 😂 For instance, to enter the birth date you need to click SEVERAL HUNDRED TIMES to change it from an arbitrary date filled in, and in the end it will still enter the wrong date. The data in the app doesn't agree with the data on the website (also very badly designed). For other functions, it goes in circles, but never gets you there. Clearly, Peter Gerber, president, has a wicked sense of humor, as it is way beyond incompetence. Hey Peter, let us in on your joke
I put in all correct info Wich in the website it did work but the app couldn't accept it + there's no way to sign in into this app !
unable to enter that I am single it's Mr or Mrs only
Can't login and search for my flight reservations
Terrible! I downloaded it, I have my flight in September and bought the tickets in January. It won't find my booking, even though I can see everything on my laptop. You can't even log in with your user name.
terrible app, (terrible website, terrible service, terrible company at all). I dont think such apps (and companies) should exist at all.
App crashes, boarding passes cannot be added to google wallet. I have 20 boarding passes and the application crashes every single time I try viewing boarding passes. It would not be an issue if the boarding passes could be added to google or samsung wallet, but they cannot. Old passes cannot be removed.
Can't open easily or make it display nor can I navigate.
some very smart people forgot to include check-in option for the app. well done 👏
Does not work in a country with date order MM/DD/YYYY. Unable to locate booking, because date, when selected in calendar widget, is transferred incorrectly to input field, which can not be overwritten. Developers should test this app for all locales.
Unable to refund the ticket after Corona.
This is the worst app of all time 😂. It just does not work 😂. Buggy. Slow. Sad.
mhhh ja also meine Buchung konnte die App erst gar nicht finden. Wenn das also gehen würde, gibt's auch evtl mehr Sterne für die App - aber so tut sie leider nicht was sie tun soll.
Terrible App! Can't check-in using it. Gives an error "We can't find your booking. Please check your details and try again." But online check-in with the Condor official web site does find my booking and works! For my particular case, seems to be an app problem with new bookings. The app is delayed with retrieving booking information, and only works after several hours for new bookings.
it's not usable
User interface is terrible. I have accidentally booked the wrong flight because the screen only displays one flight and there's no indication you can scroll to others in the same day. I have called the customer service about this little mistake but the refund is only 10 euros. If you have booked a Marabu flight, the check in is also very annoying. You have to enter all the information two times because of bad IT Integration
Never want to have to download an app to access my flight info. This one didn't work. Neither their remote team, nor condor's staff at Calgary was particularly helpful during my trip.
cheap
Sucks
I've been trying to contact an agent at Condor. it appears impossible. The Whatsap is no longer in service.
Shows a booking that has been cancelled.
It shows flights without seats. Impossible to cancel a flight throughthe app. Difficult application. after each update gets worse
es wird schlimmer und schlimmer. Es funktioniert einfach gar nichts mehr. Ich wollte einen Flug POP - FRA - POP buchen. Im Kalender erscheint nur Dienstag und Samstag als Flugtage. wollte einen Samstag im Juni auswählen, kommt natürlich die Nachricht, keine Flüge erhältlich. Da ich weiß, daß Condor Mittwoch und Sonntags von POP nach FRA fliegen, versuchte ich einen Sonntag zu wählen. wird aber nicht aktzeptiert. Selbst die Textbox, in die ich diese Bewertung schreibe, funktioniert nicht.
You can't find your booking, keep saying no booking found, but when done over the website, the booking is found! Really useless app, and the same issue is reported by everyone in the reviews, how come they didn't fix it?
You cannot check in from the app, in general the check in and booking process from the website and the app is by far the worst I ever see in my life and I am a frequent flyer. It makes you wonder if everything is OK with your flight. Cross fingers that I'm flying without an issue!
Doesn't work, can't find my booking number, which worked on the website.
Can't check in
I uploaded it today and didn't check users reviews before doing it. It is really a useless app. I am shocked. You can't find your booking by your reservation number, it changes your DOB and it is impossible to put in the right one etc. I have used it for 40 minutes and deleted it. I have Alaska, American and TP portugal apps and no issues with those. What a shame, really.
App doesn't work. Freezes up after every step. Absolutely useless.
Terrible app. Can't even add the booking
Can definitely do better.
This app doesn't work. I am not able to check in online. The iOS app works however...
This app is total sadness and the misery has been going on, I guess, forever. Why is this so hard, the Condor experience would be so much better with a functioning app...please change!
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Sentiment summary
38%
Positive (4-5★)
5%
Neutral (3★)
57%
Negative (1-2★)