Review Insights · Google Play
Cosmo : the Gate
Modhaus Inc. · 1,709 ratings · ★ 3.5
3.5
★★★★★
1,709 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"load"
6 negative reviews mention this · 15% of all complaints
★★★★★ "App is extremely slow to load. Process to being able to trade any brought Objekts can take 30 minutes and the trade transaction can take over an hour! Also this update now allows users to trade objekts that have been used already for grid f…" - Raj Patel
2
"objekts"
6 negative reviews mention this · 15% of all complaints
★★★★★ "App is extremely slow to load. Process to being able to trade any brought Objekts can take 30 minutes and the trade transaction can take over an hour! Also this update now allows users to trade objekts that have been used already for grid f…" - Raj Patel
3
"keeps"
6 negative reviews mention this · 15% of all complaints
★★★★★ "my spin absolutely never works and the app keeps lagging too much" - Hana Tahmas
4
"spin"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I can't spin to get new objekts. It just tells me there's a problem for a while. Please fix 🙏" - Eduardo Garcia
5
"code"
4 negative reviews mention this · 10% of all complaints
★★★★★ "I bought a digital album...where the eff do I scan the qr code??? like all I wanted the to listen to the music but I have to figure out this app that I didnt want in the first place(TT) the card keeps taking me to steps on where to add it. …" - umi momoko
6
"every"
4 negative reviews mention this · 10% of all complaints
★★★★★ "I understand you have to take care of 29 girls and that it's a lot of money. But this whole app is what makes you different from other groups and you still can't make it work properly? There are thousands of people buying and trading every …" - Marichui
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App is extremely slow to load. Process to being able to trade any brought Objekts can take 30 minutes and the trade transaction can take over an hour! Also this update now allows users to trade objekts that have been used already for grid functions. This should never been possible. No one even responds to customer support chat when issues like this has been raised for DAYS!!!! I'm like many still waiting for someone to come back with an acknowledgement of all these issues. Terrible update.
modhaus pls give us more free objekt 🥹
I can't spin to get new objekts. It just tells me there's a problem for a while. Please fix 🙏
it isn't letting me send or spin my objekts
I can't login at all. Please fix it.
I'm done
แอพห่วยแตก เดี๋ยวค้าง เดี๋ยวช้า กดส่งไม่ไป แอพหลอกดูดเงินแฟนคลับ แหล่งการพนันอบายมุข เลิกได้เลิก
modhaus advertised that spins would yield special class objekts on twitter, but then on an in-app pop up, said that special class objekts could NOT be obtained from spins. the false advertising is bold and blatant. don't trust anything this company does, they exist solely on greed and deception.
Stop turning artists into nfts
bad crypto scam
Stop involving Artms and TripleS in your crypto scams 👎
ourii doesn't want artms to be involved in crypto / AI
The app keeps force closing for no reason
Bring back SCO count in Grid Page!
I'm not receiving a verification code
I understand you have to take care of 29 girls and that it's a lot of money. But this whole app is what makes you different from other groups and you still can't make it work properly? There are thousands of people buying and trading every day, but you still can't put a little effort into fixing the app. Errors happen way too often and you don't even address them. I'm not going to stop using the app duh, but can you be considerate of your image since neglecting this whole app makes you look bad.
New features seems to be released untested. Push notification always inconsistent and live stream unable to watch as it keeps prompting failed to load page.
I'm having a problem with the collect feature, it didn't show where to spin. I have waited for 2 days and it still not working... Please fix the app
It doesn't let me log it.
why I can't login or register with the code they sent to me via email ??? there is something wrong. You guys need to fix that. I mean with the new Variety Season 3 airing now . there will be more people who would like to connect. Please fix it.
why is my shop empty?? i wanna buy objekt but the shop is empty, PLEASEE HELP
It does not load, it keeps telling me to enter my Gmail and I do so time and time again but it still does not load...
I'm a new fan so I really wanted to download this app but it's not letting me sign up. There's seem to a problem in the website that's not letting me load in. Please fix this issue! I really want to use this app!
Every time I updated the app, my account automically logged out. After that, I can't log in to my account. I have tried to uninstall-reinstall the app, but still I can't log in to my account. I also reboot my phone but it can't helped. I have messaged the cs but no answer for this. Please help me.
Muy buena app, pero deberia tener mejoras. Tiene muchos fallos, al entrar tarda demasiado o a veces te saca de tu cuenta sin razon alguna. Estaria excelente que haya una opción de hacer zoom a los objekts, que los puedas ver de mejor calidad. También al momento de participar en los gravity falla y sale que la pagina no existe.
Always says "check your internet connection" upon login. Why?
hate when they log me out if im inactive. and they be slow asf to load.
This app is used as a tool for control over the artists lives, not just the music and concepts, it's hurtful and borderline abusive when the artists themselves are unaware of the decisions being made. It's an abuse of power that is supported through the money fans offer, thinking they'll only be supporting artists.
Very weird things to vote on. Leave Artms alone.
nice app, but I WANT TO SUBSCRIBE FOR THE MEMBERSHIP AND PURCHASE IT BUT I CANNOT.. it always says like "Failed to load the page, refresh again." I HAVE A %50 DISCOUNT OF MEMBERSHIP FOR 1 JUST ONE DAY BUT I CANNOT PURCHASE IT.! please help me
please remove the view comments box in the live replay as it is quite big and covers quite abit of the screen. And also please fix the full screen according to the streaming dimension as phone with longer screen has the sides cut out in full screen
my spin absolutely never works and the app keeps lagging too much
I bought a digital album...where the eff do I scan the qr code??? like all I wanted the to listen to the music but I have to figure out this app that I didnt want in the first place(TT) the card keeps taking me to steps on where to add it. but there is liternothing to scan in this app. please make it so my wee monkey self can listen to tripples album
Can't pay for Objekts with Google Wallet. Please fix.
It's hard to figure out what's what. Requires additional tutorial.
Every other day I open the app, I'm logged out immediately. Now I can't even verify my email with the code they sent me? This is far beyond frustrating. Cosmo needs to get better than this.
it keeps logging me out every single day lol. It's kinda annoying to keep logging in back. And sometimes the app crashes out of nowhere. I hope the team who is responsibled for this take the time to read all of the reviews and actually improve the app's quality. Thank you.
Needs an offline mode. At the very least I should be able to listen to the music I purchased and downloaded to my phone without an internet connection.
The spin feature is disastrous, imagine u buy for 3$ and then spin to get another chance for yr bias but u get blank. Seriously??
Sentiment summary
61%
Positive (4-5★)
6%
Neutral (3★)
32%
Negative (1-2★)