Review Insights · Google Play
Costa Coffee Club
Costa Ltd · 30,344 ratings · ★ 3.0
3.0
★★★★★
30,344 ratings
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Top complaints - extracted from 47 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"password"
22 negative reviews mention this · 47% of all complaints
★★★★★ "trying to reset my password, just going round in bloody circles!" - David
2
"reset"
16 negative reviews mention this · 34% of all complaints
★★★★★ "trying to reset my password, just going round in bloody circles!" - David
3
"reset password"
13 negative reviews mention this · 28% of all complaints
★★★★★ "unable to reset password" - Helen Whitter
4
"trying"
9 negative reviews mention this · 19% of all complaints
★★★★★ "trying to reset my password, just going round in bloody circles!" - David
5
"trying reset"
7 negative reviews mention this · 15% of all complaints
6
"costa"
7 negative reviews mention this · 15% of all complaints
★★★★★ "costa app is not working. Error Error" - sabira fazal
📋 All 47 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
trying to reset my password, just going round in bloody circles!
can't log in retry cha.ge pass word won't let me
I was directed here to reset my login password, but there is nothing here to say how. what a waste of time .
I've tried 4-5 times to reset my password, without luck. So I'm not going to bother with the club.
unable to reset password
im just going round in circles, its not letting me get to the right place to reset my Password
costa app is not working. Error Error
terrible. infinite loop when trying to reset your password
app not working and not abble to change password
my costa card has stopped working.. have tried several attempts to rectify. wirh no luck. staff have suggested what to do. don't go to Costa now
tesco 14-16 Cobden Ave,SO18 I am very disappointed. I was served a cold coffee, and customer service refused to issue a refund or offer any solution
Terrible. Trying to sign up and just gets stuck on the loading screen after inputting my relevant details.
dreadful thr app doesn't send me a reset option
The password reset does not work, it takes me to the open app option then goes round in circles, it's been like this for weeks
keeps asking to reset password then won't except complete nuisance
I'm trying to reset the password, but this keeps coming up instead
trying to reset your password is like pulling a tooth!
can't fo password
Why block IPV6 connections?
tried four times to download the app as per assistant suggested and this app gets to 97 per cent then does not download cant be bothered if the app dont work i wont bother going linto costa
i,ve changed phones and i,m trying to reset my password i keep submitting the reset to get an email to do this nothing happens!!!!!!!!!
absolute rubbish keeps saying it looks like you have an account but does not recognise password and when you ask for lost password it sends you backto the website but not to register for a lost password 🤬🤬🤬🤬
I invited a friend using the link and code. after that my friend used her app and bought coffee, however, promised 5 beans for both of us was never issued on our apps. Shame on you costa for ripping people off with your scams!
where am I supposed to put in a new password? keep going round in circles. hate apps
it never works
TRIED TO CONTACT BY PHONE FOR DAYS NOBODY EVER ANSWERS SENT MESSAGES HAD NO REPLY
rubbish
Unable to register. Would not accept correct password. Failed to send email to update password. And I was in a Costa Cafe as well. #TotalFail Now uninstalled.
when trying to rest forgotten password it asks for new and old password 🙄
app won't load most times, just freezing on starting
shite
I have installed on different mobiles but does not allow me to log in, showing error
trying to reset my password but it sends me to main app
poor
very rude costomer service at potters bar, I had enough stamps on the Costa paper loyalty card but She didnt take Costa's card and force me to pay today. this is already multiple times, I have expeirenced. looks like Costs is done now
resetting your password is usless 🤬
rubbish
useless app and too much over price thir coffees
for weeks I have tried to reset my password. very very poorly.
what's the use of a treat drop when my Costa Coffee shelves are empty!
won't open
It deleted my rewards and my reward history.
I cannot reset my password.
trying to reset my password impossible.
made an order on the app and when I went in to receive it they declined the order and was stood giggling at me and my friend. we had to order in person in which we was already in a rush and missed a bus.
not great
difficult to register
Sentiment summary
50%
Positive (4-5★)
0%
Neutral (3★)
50%
Negative (1-2★)