Review Insights · Google Play
Costa Cruises
Costa Crociere S.p.A. · 6,540 ratings · ★ 3.7
3.7
★★★★★
6,540 ratings
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Top complaints - extracted from 56 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cruise"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Starts asking for money the second you open it; we booked a cruise for next year, but thought the app would provide useful info beforehand. As you open the app, it starts warning you that they will charge for connection, because thats not i…" - C S
2
"ship"
6 negative reviews mention this · 11% of all complaints
★★★★★ "I purchase internet for 160€ , in the deal you promise if I login to the app I would have internet I logged in to the app and there no internet . on the ship . so I switched back to 5G . And also worst possible terrible expirience" - St Sem
3
"doesn"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Slow. If you add anything to favorites it will vanish. Some strange relogins occur. Doesn't work at basic level. Be careful to book anything via this disaster app. If it is secured as it is done there is a big chance your money will disappe…" - Tomasz Kapa
4
"costa"
6 negative reviews mention this · 11% of all complaints
★★★★★ "I've been on many cruises and various cruise lines. Costa is the worst in every way." - Kris Davis
📋 All 56 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The idea is good, the reality is bizarre. Works perfectly on my iPad but not on my android phone despite reinstalls
it stops your other communication channels from working. the app blocks everything else. it turns your device into a dumb terminal just dedicated to it. the app just forgets who are, and have re enter your sign in data, at least once a day.
Aplicativo muito lento, pede pra retentar carregar as coisas 5 mil vezes. O pacote de wifi fala que abre seus apps e streamings e não sei mais o que, mas todos os meus apps que não eram Instagram e os outros listados no pacote mediano que tentei abrir não abriram. Horrível.
I purchase internet for 160€ , in the deal you promise if I login to the app I would have internet I logged in to the app and there no internet . on the ship . so I switched back to 5G . And also worst possible terrible expirience
Slow. If you add anything to favorites it will vanish. Some strange relogins occur. Doesn't work at basic level. Be careful to book anything via this disaster app. If it is secured as it is done there is a big chance your money will disappear.
garbage 👎
Very bad
Horrible, 90% of the time does not wowrk, its the first 1 star review I leave on an app.
Starts asking for money the second you open it; we booked a cruise for next year, but thought the app would provide useful info beforehand. As you open the app, it starts warning you that they will charge for connection, because thats not included! Absolutely bonkers (logged in with booking reference, so they could tell we aren't on a ship), this app is well worth avoiding...makes me worried about how many more hidden charges they'll insist on- its taken the shine off looking forward to the trip
the app does not appear to work on my Samsung phone?
Really bad app, chat is worthless almost to the point to force you into buying the ship internet, wouldn't be surprised if that was the real reason why the app is so bad
I've been on many cruises and various cruise lines. Costa is the worst in every way.
App not aplicable for my already booked cruise
Inserting my credentials, the app is just rolling, rolling. Website gives me an error message, so technically closed out from my account.
Very bad experience. I always receive the popup message "no internet connexion" or "you have to be connected to the boat wifi". Then i have to kill the app and restart it, to make it work (maybe).
Bad bad bad. If you pay the extra drinks plus package you will get a lot of "I'm sorry sir, this drink is finished". A lot. I'm currently in the cruise Costa Smeralda and really disappointed about this package. Bad bad experience with drinks. Most of the premium not available, you basically pay for nothing. This is why they have negative reviews and should be distributed by everyone. Don't pay and alternatively reserve with a real and better alternative cruise company. Only one good: Starlink
Can't get on this app
Not Good
Worst app and internet connection i ever see. Internet is usually unstable and you can't use it but app charge you just fine, overpriced internet for crew. A lot of time you can't log off but like i say still charge you for nothing. I don't know how you have courage to charge crew 3.50$ per 1h. You guys are disgusting
Costa cruises a milking machine for your money. Everything costs money and the all inclusive is kind of a joke. Never going back to this cruise liner. You want to leave after 24 hours. It is also not very family friendly as so many spaces are off limits for kids without reason.
It doesn't even allow you login. Freezes at this stage
I cant open the app past the first page
Anti Semitic
When connected to the onboard wifi, the app does not even launch, making it useless.
The cruise app is absolutely terrible. It is so laggy and once you open the it completely freezes
It's terrible to use sometimes
App ruim. Cia de cruzeiros terrível. Nosso segundo cruzeiro foi uma das piores experiências que tivemos (Costa deliziosa)
You pay so much money for the cruise and their charge you every day $11×2 for cleaning your room, the food sucks by the time their bring you your food it is cold, you have to pay for water to drink you don't even get anything for free on this ship I would not even recommend my dog on this ship that is showing you how bad is the service the best thing on the ship is most of the workers
Why is everything so difficult!!!
Good
Can't progress past first page, suggested I try again later. Also can't get a drink as the system hasn't picked up that I've registered my credit card and arrived at 10.30am as requested. Not impressed.
How many update do we have consume a lot of data .
Useless and buggy app
Can't even set password
Me da error al acceder. He probado todas las posibilidades. Nombre en mayúscula , minúscula... no tiene que ser tan complicado. Creo que el número de reserva sería más que suficiente.
Keeps on updating everymonth very annoying always slow down
Always locked
Close to useless. It doesn't log in or if it does it takes ages. It either has a technical error or maintenance but for sure one of the most annoying thing in taking a costa cruise
it doesn't log in!
Non mi riesco a registrare
I came to write a review as i cannot login into my account same as the other reviewers. Very frustrating.
I came to write a review as i cannot login into my account same as the other reviewers. I downloaded the app on my father's mobile and he had the same problem. We can't login in into our club member we get an error.
Won't let me enter as Costa club member on the app. It says it doesn't recognise me. So then I select to register and it says I'm already registered. Very frustrating. Freezes all the time.
It doesn't log in. Keeps saying error. Been like this for weeks now. It worked before the update in May 2023
I don't remember installing this app and this is very very weird...
Pls remove it from the market. It is embarassing
This app need to imrove some time work some time no work we paid for this app but when we need to close the app this app no working that time my money waste so many times like this
Good prototype. Bad implementation. The good: Passengers can send texts to one another without depending on the criminally expensive onboard Internet packages. The bad: The app feels like it was vibe-coded. It takes tens of seconds in the splash screen before becoming functional, even if you were looking at it moments before. Regularly loses messages sent between passengers. Very easy to hire the criminally expensive Internet packages by accident.
absolute garbage. There's a built in chat function which when it works isn't bad. But it never really works. The ship has its own WiFi network that you can use the app on but it constantly kicks you off. It's clunky and slow.
after last update the links with pdf are not working. it wont open and download the expenses after cruise. also on ship all functions were not working. chat not displaying messages, not possible to view menus of restaurants and bars totally useless
+ 6 more in the clipboard copy
Sentiment summary
65%
Positive (4-5★)
7%
Neutral (3★)
28%
Negative (1-2★)