Review Insights · Google Play
Costco Wholesale Australia
Costco Wholesale · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 79 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"membership"
17 negative reviews mention this · 22% of all complaints
★★★★★ "Pretty useless for searching what is available in store. 15 Dec 2024 and still useless for anything except a digital membership card. Found the digital receipts but only available for 3 months. Just noticed it took 9 months to get a respons…" - Ian F
2
"costco"
14 negative reviews mention this · 18% of all complaints
★★★★★ "Useless. Won't open, just displays Costco logo before an error appears "This is taking longer than usual". Can't even get to a login page. Have deleted and reinstalled and the issue persists." - Jenna Hurt
3
"card"
12 negative reviews mention this · 15% of all complaints
★★★★★ "Pretty useless for searching what is available in store. 15 Dec 2024 and still useless for anything except a digital membership card. Found the digital receipts but only available for 3 months. Just noticed it took 9 months to get a respons…" - Ian F
4
"error"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Useless. Won't open, just displays Costco logo before an error appears "This is taking longer than usual". Can't even get to a login page. Have deleted and reinstalled and the issue persists." - Jenna Hurt
5
"digital"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Pretty useless for searching what is available in store. 15 Dec 2024 and still useless for anything except a digital membership card. Found the digital receipts but only available for 3 months. Just noticed it took 9 months to get a respons…" - Ian F
6
"doesn"
8 negative reviews mention this · 10% of all complaints
★★★★★ "open the app ... white screen .. reinstall the app, now opens with Costco logo. doesn't proceed any further. doesn't work. don't waste your time." - Gary Dean
7
"account"
8 negative reviews mention this · 10% of all complaints
★★★★★ "App keeps crashing and closing automatically when I click my account" - Nureen Chowdhury
📋 All 79 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Useless. Won't open, just displays Costco logo before an error appears "This is taking longer than usual". Can't even get to a login page. Have deleted and reinstalled and the issue persists.
unable to open the catalogue past many months. keep getting error web page not available
soon as I downloaded it, it's constantly telling me I don't have internet access and I should refresh.
Pretty useless for searching what is available in store. 15 Dec 2024 and still useless for anything except a digital membership card. Found the digital receipts but only available for 3 months. Just noticed it took 9 months to get a response, but no improvement in searching for products.
Horrible App, have my address in twice. Try to checkout with some items states that i don't have an address saved. Do a search for anything at all and brings up everything but what your looking for. Even items I have purchased instore before don't exist on the app. Very poor app.
an absolutely horrible app. it's only good for having your membership electronically. the search function is absolutely useless.
worthless app. cant search for what the stores actually have in stock. other than the digital members card, there is absolutely no point in this app.
Terrible experience pretty sure it's basically made to pilfer data from my phone
Gave up.. too difficult to sign up
I am currently going through very bad experience with Costco online delivery. I have been member for very long time and its the worst experience about their process . All they say is handling high volumes and no update yet even after several calls and emails. this has to be changed if you want to be better.
You can't even log into your app...
would not open on my phone
Costco back to its old tricks. Double dipping when refuelling your motor vehicle.
your things very expensive for me I have membership card I don't know 😕 🤷
I have tried to log in 8 times each time saying wrong passwords so reset password 3 times and still says incorrect log in
open the app ... white screen .. reinstall the app, now opens with Costco logo. doesn't proceed any further. doesn't work. don't waste your time.
Geo locked. I'm fed up of having to tell the staff that I cannot download the app, it's simply not an option for international card holders, yes my card is faded, yes it's a picture of me and no I can't fly back to the UK and just get another one when ever I feel like it. No my photo isn't visible when I scan but that doesn't mean I haven't been a member for the last 28 years Maybe if the app allowed international members to log in more people would move away from physical cards!
Wont validate my credit card when trying to renew. this also happened last year with the same credit card.
App keeps crashing and closing automatically when I click my account
No experience. When you try to verify MFA, it takes you back to the login screen.
not so user-friendly...crash reject all the time
need a membership just to see what's on the damn app
not working properly
It's being a few months and the issue where some customers were not able to click on the "take photo" icon is yet to be resolved. When the "take photo" icon is clicked, it does not proceed to the next screen. Just stuck on the same page. Apparently, I heard from costco staff that this only happens randomly to some customers. Therefore, I still can't register or activate the digital membership card as this requires the function of taking photo to work.
I can't take a photo for digital card. help!
app won't open, says it needs updating. Go to google play and it gives a 'button' to enable the app. nothing happens. such a stupid situation.
How do you not have an off-line mode, us waiting outside Costco waiting for app to start up
Just Terrible
you can't create an account unless you have membership
Takes ages to load product pictures. After searching any product, it loads immediately but the product images takes so long to load. Anyway app has overall 2.8 🌟 so doesn't see any hope of getting fixed.
Pathetic app, doesn't even have a proper database of the inventory 😕
Can not change or update details, gone in store and still details are not updated. Still sending to wrong email and wrong names on membership
wouldn't let me join. kept saying my email was blank but it wasn't
How about you make an app that works
As soon as I open the app, it keeps switching between the home screen with some layout and text and the splash screen with only the Costco logo. It's switching so rapidly that it hurt my eyes and I dropped down the brightness just to observe it. I closed and re opened the app, ensured it was updated, etc. Same think. Until the last time I tried it and it got stock in the "Costco wholesale" splash screen for a minute. My membership auto renewal failed for some reason so I wanted to check it.
What a bunch of rubbish app. Hundreds of items and not 1 price. I set my closest store put my address, no service to my area BS. So put my work address which is 10 kilometres from the store and same thing. Do you want to sell stuff or what?
I ordereda product from Costco 6 days ago.. it's still showing processing where as stores like JB hi-fi are delivering same product same day. Even the helpline team is asking me to wait 1 more week, not for delivery, but if it gets dispatched by then.
Said u didn’t have to be a member, but clear on this app u need to pay a Yearly membership??? I’m confused on tv said you didn’t have to ?//
You have to pay a yearly membership just to use it that's unfair 😕
Constantly has error
Not very useful, would be a lot better if I could make a shopping list of food items.
If I could give a zero star, I will.
5th time I've needed to activate my digital membership card. 1 long line, only 1 staff at counter. Won't let me in without activating. What a joke.
cant register, just keeps saying account not found !!
I cannot find a way to see my receipts. It might be there but cannot find it. If it's not there, you guys should add it.
Seriously needs a rework, you'd think you'd be able to jump on and have a look at prices or compare items but even the words Dog Food doesn't bring up any items. So people end up using Facebook and getting unwanted comments on their items. Our Costco is a 30 minute drive away, so it's not like we can just pop in.
Would give zero if possible. Images never load, shopping i have done using my card before never shows up on app history.
The app doesn't load images. I have cleared cache, cleared data, uninstalled and reinstalled. Still the same issue.
Every time you change phones you need to go and get your digital membership verified again, not sure why but it's not necessary and it's annoying, you should only need to verify once. And they still haven't changed this, why do I need to keep re verifying who I am every time I get a new phone? Sort it out!
"This is taking longer than usual" is not accurate when this is the new usual! Fix the damn app, I'm tired of standing like an idiot at the counter with this loading screen error for 2 to 5 minutes each time.
+ 29 more in the clipboard copy
Sentiment summary
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Positive (4-5★)
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Neutral (3★)
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Negative (1-2★)