Review Insights · Google Play
Cotti Coffee AP
Cotti Coffee International Limited · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 42 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
6 negative reviews mention this · 14% of all complaints
★★★★★ "do you know some order didn't went through to outlet when there's heavy rain, its just dissappointment not to mention in thamrine nine outlet there's only one barrista. talking about bad management" - Arjun krisna
📋 All 42 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
pembayaran pake ovo lama bgt updatenya
kupon potongan judul 19rb tapi riil yg dipotong cuman 8rb, gitu amat narik customer
bring back the spin the wheel event!!!! it is what keeping me alive
the lucky draw not everyday most of the time itdosent even apear,there is not even a thing to click in
aplikasi ga bisa di buka. loading terus
Always send to wrong outlet
香港地區根本收唔到手提電話嘅驗證碼
do you know some order didn't went through to outlet when there's heavy rain, its just dissappointment not to mention in thamrine nine outlet there's only one barrista. talking about bad management
Aplikasi Scam.. uang diterima minuman ga dikirim
registration code does not work in ph
Thanh toán đơn hàng bằng mã vietqr nhưng hệ thống không tự động cập nhật trạng thái. Dịch vụ tệ. Ưu đãi cho người mới nhưng bắt phải đặt trực tiếp và thanh toán qua app thì mới áp dụng. Quy trình rườm rà phức tạp.
you'll not receive he confirmation code
hard to download apps
coupon ux is bad. you have to apply coupon first before ordering, no notification for available coupon you can apply, coupon not automatically applied when you are going to pay. waiting time for delivery is worse. with normal price for delivery, i have to wait for 50 minutes until driver pick up my order.
Doesn't save login details, so have to log in every time. What kind of multinational multi-million dollar franchise can't even offer basic CX functionality in 2025? What a joke.
i hate their promo for first time users. Made me do things and wasted time that in the end I cannot buy their promo due to their no cash option.
bad delivery, waiting so long.
Relocation Is Not Convenient. You guys relocated to places i don't usually go. Bye!
katanya si install bsa dapet voucher ternyata ga dapet, kecewa
Can't login. Waited for very long, the app still keep on the loading page
Pasaraya Blok M cotti, the order often make it ready, but in fact it's not yet process by barista.
Punteun Kak, app-nya sering error. Sudah order dan pembayaran berhasil tapi di app tetap menunggu pembayaran.
Ada toko kopi di huawei cuma bisa diakses orang cina, harusnya ga muncul di app, kopi saya ga bisa diambil
Stupid apps can't redeem the voucher
付款一直跳轉網頁先可以俾錢，之前明明好地地會自己切換到支付寶app ，而家更新之後俾錢每次都要重新登入支付寶，驗證完一次又一次，飲杯咖啡都咁L麻煩😅😅😅😅
Doesn't work
Most pathetic app in the app store doesn't even work
unable to open the apps.
Apps not stable, got bugs need to fix it.
Hari ini, saya daftar karena diberitahu oleh staff, dengan membagikan link, akan dapat minuman gratis. Sesudah prosess selesai, link tidak ada, lalu staff bilang akan ada 1 hari setelahnya (saat itu ada di sumarecon bekasi, kami dari jakarta). Seharusnya mereka info sejak awal jika memang butuh waktu 1hari. Mereka juga tidak sopan saat menjelaskan, etika perlu sangat diperbaiki. Kami kecewa dengan first impression lada cotti coffe
I've reset my pasword 4 times yet it says my password is wrong
Aplikasi sampah !!! Uda daftar pake email, di web bs login. Tp pas install apps, coba login dibilangnya password salah terus. Sampe reset password 3x, ttp ga bisa login juga pake email... Aplikasi sampah !!!!!!!!!!
Cửa hàng ở SG nhưng phát quảng cao voucher ở Hn
Bug... couldnt use the app
Nước dở, Internet chập chờn. App không log-in được, dù hệ thống vẫn gửi mã OTP đến email để reset password nhưng vẫn báo account/password sai
Belum bisa reset password dan berikan feedback untuk order yang dibeli
Rasa lumayan PELAYANAN NYA BURUK BANGET , PESEN KOPI YANG DATENG BUKAN KOPI .ANTRI NYA PARAH , ORDER ONLINE 2 SETENGAH JAM BUSET
Tulisannya selesai, tpi pas di cek baru MAU d buat
Percuma pake apps, sampe store masih antri dan minuman yg keluar ga sesuai nomor urutan. Bad experience.
App itself nicely organised and easy to use. The payment process buggy and have experienced server side connection issues!
Coffee flavours are redundant, despite the service of the cafe being exceptional
Menu2nya oke, tapi translasi UI-nya amburadul, banyak yg ga jelas, word to word translation, banner terlihat regional locked, meski dganti bahasa masih ttp based on area.
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)