Review Insights · Google Play
Creation Finance
Creation Consumer Finance Limited · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
11 negative reviews mention this · 29% of all complaints
★★★★★ "keeps crashing. setting up the account was very frustrating." - Paul Kirkham
2
"working"
6 negative reviews mention this · 16% of all complaints
★★★★★ "stopped working for me, freezes as soon as I try to open it" - Jody Murray
3
"issue"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Now the app won't even open! It says there's an issue and try again later, it's been like this for days. It's bad enough that previously you couldn't pay in the app as that bit wasn't working, but now the app won't even open! Please advise.…" - Lucy (LS devon)
4
"payments"
5 negative reviews mention this · 13% of all complaints
★★★★★ "cannot make additional payments" - Karl Nicholson
5
"cannot"
4 negative reviews mention this · 11% of all complaints
★★★★★ "utter disaster since they have partnered with "consents online". cannot use my account at all." - Johnny D
6
"been"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Now the app won't even open! It says there's an issue and try again later, it's been like this for days. It's bad enough that previously you couldn't pay in the app as that bit wasn't working, but now the app won't even open! Please advise.…" - Lucy (LS devon)
7
"something"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Now the app won't even open! It says there's an issue and try again later, it's been like this for days. It's bad enough that previously you couldn't pay in the app as that bit wasn't working, but now the app won't even open! Please advise.…" - Lucy (LS devon)
8
"useless"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Cant make payments on n individual products. Have to use browser. Makes the app useless." - Elston Taylor
9
"doesn"
4 negative reviews mention this · 11% of all complaints
★★★★★ "terrible app...doesn't work!" - Stephen Doyle
10
"creation"
4 negative reviews mention this · 11% of all complaints
★★★★★ "we have a plan with Creation, but doesn't show up in the app !!!!" - Ian
11
"payment"
4 negative reviews mention this · 11% of all complaints
★★★★★ "cannot make additional payments" - Karl Nicholson
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
keeps crashing. setting up the account was very frustrating.
I'm trying to change my account information and it won't update a single thing.
utter disaster since they have partnered with "consents online". cannot use my account at all.
I can't get into my account it just keeps saying email address when I type it in
I cant log in because my phone was stolen. I now have a new number but I cant change my phone number on app because I have to log in and they send code to my stollen phone. should be able to log in with just a damn password. All I want to do is check my balance be glad when account is paid up. will not use again
terrible. I was accepted for credit to get 6 months interest free as I have a holiday coming up and my agreement isn't there to sign.. bought it outright instead as i need it tomorrow. terrible service.
stopped working for me, freezes as soon as I try to open it
Now the app won't even open! It says there's an issue and try again later, it's been like this for days. It's bad enough that previously you couldn't pay in the app as that bit wasn't working, but now the app won't even open! Please advise. I've emptied the cache. Please update the app or something. Over a week now this app has been unusable. It just says try again later!
cannot make additional payments
not working
customer service is horrendous
Cant make payments on n individual products. Have to use browser. Makes the app useless.
I do not want to agree to your terms and conditions on my data usage and I cannot use the app unless I agree I'm afraid I'm not going to use the app
terrible app...doesn't work!
cannot log in, as I have forgotten my password and I cannot receive a otp as I no longer have the phone number you're sending it to
Confusing when making a purchase so gave up and won't be using
we have a plan with Creation, but doesn't show up in the app !!!!
need to change my mobile number Nothing way Very stupid application
can't even login
im new to this company. my first payment came out.... then it got reversed and now ive had a late payment charge. my account has the sufficient funds to make the payment too.... never had this issue with any other finance companies
I clearly have a creation account and can login on the app and website, but when I go to buy something on the Currys website and it asks me to login to creation creation deny the existence of the account.
how do I make payment through this app when something is always wrong , I have not been able to use it since I opened the app. I have called and no solution was provided. I went back to curry's they said I should contact you guys. im fed up
it's useless keep saying something went wrong cancel and try again.
The app is completely and deliberately useless
I can't access my account. The app is not working after so many attempts. This is very frustrating 😤
can't make a payment on the app
the app suddenly stopped working and can't make payments.
app doesn't open
can't make payments on the app have to go to my online account to make them. You need to sort out you payment system as it DOESN'T WORK.
TOTALLY USELESS CANT LOGIN..GET IT SORTED..
they won't take direct debits and won't let me pay in the app because the 2 separate plans are both less than £5 and you can't pay less than £5, they won't put the 2 plans together. So, every single month, I must ring them and spend an hour and a half on the phone to pay a bill and every month they promise my DD is set up
Continually receiving green man error message, this has been happening for months now. No one is able to help or resolve the issue. I HAVE NO ACCESS TO THE APP NOR MY ACCOUNT!
Randomly sent me a statement today without prompting. rarely use it
has stopped working since update. Now just hangs and crashes on pixel 9.
never had an issue with this company, never missed payments. In fact my £1200 balance was nearly paid during my interest free period. Then I get an email saying my credit is getting reduced to £450???? with no explanation. I have a good credit score and never defaulted on any of my credit cards etc. So a great big thanks for doing that Creation. I was gonna use my account for Christmas, but instead I'll clear it and close my account. Thanks for nothing!!!!
Agreement was not on the app. Even though they told me it was
Very disappointed with Creation Finance. I paid off my balance months early and always paid on time, yet my credit report still incorrectly shows that I owe £434. This is negatively affecting my credit score. I contacted customer service several times, but nobody seemed to understand the issue or help resolve it. Poor customer service and inaccurate credit reporting.
been asked to sign the agreement 3 times!! systems/application flaky as a flake!! 😱🙄🙄🙄🙄😪😪😪😪
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)