Review Insights · Google Play
Credit Genie: Get Cash Advance
Creditly Corp · 73,306 ratings · ★ 4.7
4.7
★★★★★
73,306 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
13 negative reviews mention this · 42% of all complaints
★★★★★ "it keeps taking out the subscription fee every two weeks and it's hard to cancel the subscription I had to switch bank accounts" - samuel spears jr
2
"money"
9 negative reviews mention this · 29% of all complaints
★★★★★ "Don't get this app they will continue to take your money even without a membership every month worst app ever" - Salita Johnson
3
"bank"
7 negative reviews mention this · 23% of all complaints
★★★★★ "it keeps taking out the subscription fee every two weeks and it's hard to cancel the subscription I had to switch bank accounts" - samuel spears jr
4
"number"
5 negative reviews mention this · 16% of all complaints
★★★★★ "tells me the new number I just got is in use 🤷♂️ I guess they don't know that they recycle phone numbers 💯" - Kevin Miller
5
"advance"
5 negative reviews mention this · 16% of all complaints
★★★★★ "three of these apps must work by same company, they can't get paycheck date rift at ALL! AND I DIDN'T CLICK ON ANYTHING AND IT JUST STARTED DOING A SPIN AND TOOK ITS OWN CASH ADVANCE AND DID IT ITSELF" - Barbara West
6
"bank account"
5 negative reviews mention this · 16% of all complaints
★★★★★ "it keeps taking out the subscription fee every two weeks and it's hard to cancel the subscription I had to switch bank accounts" - samuel spears jr
7
"service"
5 negative reviews mention this · 16% of all complaints
★★★★★ "I dont agree with the mandatory tip. If it wasnt an emergency I wouldnt do this. EDITED TO INCLUDE. THE APP FAILED AND NO CUSTOMER SERVICE. BEWARE BE VERY AWARE THIS IS NO GOOD" - Lori Hurst
8
"card"
4 negative reviews mention this · 13% of all complaints
★★★★★ "can never link my debit card" - Maddie Williams
9
"phone"
4 negative reviews mention this · 13% of all complaints
★★★★★ "tells me the new number I just got is in use 🤷♂️ I guess they don't know that they recycle phone numbers 💯" - Kevin Miller
10
"every"
4 negative reviews mention this · 13% of all complaints
★★★★★ "it keeps taking out the subscription fee every two weeks and it's hard to cancel the subscription I had to switch bank accounts" - samuel spears jr
11
"email"
4 negative reviews mention this · 13% of all complaints
★★★★★ "always sending me the wrong code to the wrong phone number can't get my phone number or email right I've gotten one boost for $9.99 and haven't been able to get back into it since" - Kaye Reynolds
12
"cash"
4 negative reviews mention this · 13% of all complaints
★★★★★ "three of these apps must work by same company, they can't get paycheck date rift at ALL! AND I DIDN'T CLICK ON ANYTHING AND IT JUST STARTED DOING A SPIN AND TOOK ITS OWN CASH ADVANCE AND DID IT ITSELF" - Barbara West
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
can never link my debit card
tells me the new number I just got is in use 🤷♂️ I guess they don't know that they recycle phone numbers 💯
it keeps taking out the subscription fee every two weeks and it's hard to cancel the subscription I had to switch bank accounts
always sending me the wrong code to the wrong phone number can't get my phone number or email right I've gotten one boost for $9.99 and haven't been able to get back into it since
Don't get this app they will continue to take your money even without a membership every month worst app ever
I paid off my loans every time and all of a sudden they closed my account for no reason. They SCAMMERS 😡
The app doesn't load anymore, I'm being charged a subscription I didn't sign up for and I also can't even get into the account itself when I could use the app.
terrible experience, I feel like I have been scammed. I borrowed money, then they let me borrow an extra 50 and when I paid it back the final time they wouldn't let me borrow anymore because they were making up something that says my bank account was linked to someone else account when that is impossible so yes I feel scammed
You stole money off my card for membership yet you do nothing to help me
Do not connect your bank account. You don't have to sign up- Membership starts by giving them the information.
I dont agree with the mandatory tip. If it wasnt an emergency I wouldnt do this. EDITED TO INCLUDE. THE APP FAILED AND NO CUSTOMER SERVICE. BEWARE BE VERY AWARE THIS IS NO GOOD
I highly don't recommend this app for cash advance let me explain I was approved for a cash advance, when my repayment came up they try to take the money one day early and when they did that it messed everything up, I couldn't not repay them I contacted support with no help it took two weeks after till repay them and now they won't allow cash advance anymore and it's completely all there fault don't do it save your self the headach
total scam I tried the trial yall offered when I canceled it yall still charged me when I reached out to yall yall permanently closed my account bc yall stole my money. SCAM STAY AWAY FROM THIS TRASH COMPANY.
expensive
they charged me for months after I signed up and decided this product wasn't for me. there is no support phone number and the customer service is extremely slow. they took money from my account I needed to feed my family. these people are thieves
This Co has taken the $9.99 fee from my bank account 3 or 4 x's now but has never given me an advance. I wrote them a month ago bc I want refunded and NO ONE replied to or contacted me via email, which is the only form of contact they offer, yet I still got an email asking me to rate the service no one would bothered to provide. I thought at least they'd have cancelled future charges to my account BUT NO. Im contacting my state Attorney General, this is a SCAM!!
this app sucked more money from my checking account than it ever allowed me to borrow and when I tried to file a dispute they wouldn't respond
If you can avoid this App AVOID IT!!!!!!!! I had "1" repayment and these people took "2," one from my checking and one from my debit card, there's no number to contact anyone, only an email. I have been reaching out for over a week, you get an automatic response that says they respond within the next business day and you never get that response, I have been trying to get a response for a little over a week and now Im going threw my bank to dispute the charge because they refuse to respond!!!!!!
app often doesn't work ( constantly makes you input account and card info then still tells you there is a issue when trying to draw advance) worked great at first now, barely at all
horrible...recently repaid a cash advance of $150 but it never registered in the app. Reached out via their chatbot and was told i would be contacted in 24hrs to resolve the issue. Received an email from a Marcus M. and was told another 24hrs. A week later still no help, still attempting to double dip and charge me twice for one advance. I thought this app was supposed to help in a financial pinch but it ended up causing more issues. Never Again. Worst Customer Service Experience Ever.
kept deleting my back account, then Kelly giving me longer and longer days, so not worth the time nor energy to try and use this app
thieves
This is a disgusting scam. I originally had an account that I lost access to before I even had a chance to use. And instead of helping me with that I am now not able to add the only bank account that you allow of mine that would qualify. because customer service says that it's banned Not to mention updating my phone number was unsuccessful because of the same account that I never use. Customer service is not helpful at all and they just want all of your information to sell. Never using again
They tend to change the dates your cash boost is supposed to arrive but only after you have selected the option and you can't go back and choose another option.
charging me when I don't use this app and it was canceled months ago.
gay
Scam I do not ever remember signing up for this but they keep trying to take money out of my account every month do not download this app at all it is a scam
never used it
they charge you to even have the money transferred when you need it fast. Dave is better
three of these apps must work by same company, they can't get paycheck date rift at ALL! AND I DIDN'T CLICK ON ANYTHING AND IT JUST STARTED DOING A SPIN AND TOOK ITS OWN CASH ADVANCE AND DID IT ITSELF
Not able to change the linked bank account sooooo I guess I can't use this anymore..
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)