Review Insights · Google Play
Crisp - online supermarkt
Crisp BV · 5,260 ratings · ★ 4.4
4.4
★★★★★
5,260 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"english"
4 negative reviews mention this · 14% of all complaints
★★★★★ "either add English or add a web app so we can use Google translate!" - Sajjas Sec
2
"expensive"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Expensive compared to what you receive" - Stephan Booi
3
"zijn"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Slechte kwaliteit dan wel veel te dure boodschappen en ze houden zich niet aan hun eigen bezorgtijden. Er zijn veel betere alternatieven dan deze amateurs!" - Ozair Abawi
4
"crisp"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Got a gift card in my post for €30. This is the first time I got to know about crisp. I Scanned the qr code to install the app but the webpage said discount is €20. Fibally when I opened the app and created the order, discount applied was €…" - fudo lumos
5
"order"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Got a gift card in my post for €30. This is the first time I got to know about crisp. I Scanned the qr code to install the app but the webpage said discount is €20. Fibally when I opened the app and created the order, discount applied was €…" - fudo lumos
6
"product"
3 negative reviews mention this · 10% of all complaints
★★★★★ "no English version, it's not clear which product brand your get (or even what you get with some product pictures), forces to make and account to "take a look around" forces your to download the app again to delete the account, has minimums …" - Julián Lorenzon
7
"account"
3 negative reviews mention this · 10% of all complaints
★★★★★ "no English version, it's not clear which product brand your get (or even what you get with some product pictures), forces to make and account to "take a look around" forces your to download the app again to delete the account, has minimums …" - Julián Lorenzon
8
"niet"
3 negative reviews mention this · 10% of all complaints
★★★★★ "eerste bestelling ging wel, blikje cola was ingedeukt dus er was wat nattigheid. tweede bestelling werd geannuleerd. tot 2 keer toe, zonder opgaaf van redenen, dus ik dacht mijn gewenste bezorgtijd niet gehaald zou worden. nee, blijkbaar la…" - M. La Buse
9
"maar"
3 negative reviews mention this · 10% of all complaints
★★★★★ "eerste bestelling ging wel, blikje cola was ingedeukt dus er was wat nattigheid. tweede bestelling werd geannuleerd. tot 2 keer toe, zonder opgaaf van redenen, dus ik dacht mijn gewenste bezorgtijd niet gehaald zou worden. nee, blijkbaar la…" - M. La Buse
10
"support"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Used to be great, but just like so many other apps, the urge to change has overtaken the urge to make something that actually keeps working. The app has stopped working and that's a shame. It's even worse that they haven't tried fixing the …" - Stijn Hommes
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
KOKEN NA 20:00 SAVONDS 8 euro om snachts vers eten?????
Got a gift card in my post for €30. This is the first time I got to know about crisp. I Scanned the qr code to install the app but the webpage said discount is €20. Fibally when I opened the app and created the order, discount applied was €10. Lost the trust and uninstalled the app straightaway
either add English or add a web app so we can use Google translate!
Usability went downhill. Why... WHY would I want to be able to swipe left or right to a different receipe while I'm reading the one I'm cooking?! This is at best poorly thought out at worst downright incompetent l.
no English version, it's not clear which product brand your get (or even what you get with some product pictures), forces to make and account to "take a look around" forces your to download the app again to delete the account, has minimums on delivery which are not clear up front, etc
eerste bestelling ging wel, blikje cola was ingedeukt dus er was wat nattigheid. tweede bestelling werd geannuleerd. tot 2 keer toe, zonder opgaaf van redenen, dus ik dacht mijn gewenste bezorgtijd niet gehaald zou worden. nee, blijkbaar lag een bedrag open van een vorige bewoner of iemand anders met dezelfde achternaam? nog steeds niet duidelijk waarom, maar ik kan geen bestellingen plaatsen. dus ik zie crisp als niet consequent, niet transparant, onbetrouwbaar.
Slechte kwaliteit dan wel veel te dure boodschappen en ze houden zich niet aan hun eigen bezorgtijden. Er zijn veel betere alternatieven dan deze amateurs!
Lure in with 20 euro discount, showing nowhere when ordering and almost 6 euro delivery .. wasting my time here
Used to be great, but just like so many other apps, the urge to change has overtaken the urge to make something that actually keeps working. The app has stopped working and that's a shame. It's even worse that they haven't tried fixing the problem or just rolling black the "update" that broke it. Contacting support is a waste of time. They had a month to roll back the update and failed to do so.
I can't look at the shop without making an account first.. feels dodgy
Way too expensive
Je hebt duur, dan heb je duuuur en dit is gewoon duuuuuuuuuuuuuuuuuuuuuur!
I don't recommend. They did not bring the product shown as a gift.
Goed winkel maar het is verschrikkelijk om enkel een app te hebben en geen website. Ga ik nooit endorsen. Apps zijn achteruitgang
Tried the app to see what's up. Had to make an account first, which I consider nonsense. Let 0eooke see what's up, and then decide if they want an account yes or nah. Deleted the app, as it ain't my thing. Now I need to redownload it again, because I can't make the spam emails stop otherwise... Really, really terrible. Just a link in an email with "unsubscribe" would've been way more user friendly. Never downloading this again after unsubscribing. This sucks.
No organic options
Optijd ingehuurde ZZP'ers voor een klus uitbetalen kunnen ze niet.... te lastig voor ze om gewoon aan de betalingstermijn te houden en het blijkt een bekende klacht te zijn...
I hate it when a shop asks me to give my private information before i'm allowed to see what they have in store. A physical store would never get away with such nonsense!
WHHYYYY NOT ENGLISH VERSION??? 2022 GUUUUUYYYYSSS!!!!!!
Compare couple of product not fresh one(difficult to compare quality) . But brand like chocolate and so on that Carrefour is also selling and crisp is way more expensive. Will use the 15euro coupon and then ditch the app
Cant use it because it language is fixed to dutch
It use to be the best service in the netherlands, unfortunately the last time i ordered not only they forgot items in the order but the customer service told me we cannot send you what we have forgot because of the environment. I am assuming you have enough customers now, but just to let you know you lost a loyal customer of 3 years. Customer service and the ability to remedy to your mistakes is what keeps a business successful in time! p.s. A simple apology could have resolved this.
can not even check it out to see what they offer without signing up. Forget it! Uninstalled.
Not working
Eerste bestelling ging al meteen mis. Support gemaild met een foto en het antwoord is dat er tegoed is toegevoegd en alvast klaar staat voor de volgende bestelling. Maar, dan moet je natuurlijk wel weer 50€ aan boodschappen verzamelen en verzendkosten nog een keer betalen. Verder zijn de producten slechter van kwaliteit dan bij mijn Jumbo en ongeveer 1,5 maal zo duur. Zo waren de druiven mooi verpakt maar compleet smakeloos. Jammer van het geld.
Expensive compared to what you receive
Unfortunately, with the minimum order amount introduced a while ago, this service is no longer useful for me. It's about fresh products, and as a single person, I can never order enough to reach that minimum in one order. At some point, my cupboards were filled to the brim with soap. Reported it to them, but they are clearly not interested in small customers. 🙄
It looks like this app might be helpful and prices looks also nice. But the problem is that there is no way to choose a language. In NL almost everyone speak English and it is quite common in other apps to have at least English language support. It is not that hard to add it to the app and will increase your sales. If you focus only on Dutch audience - just fix targeting of your advertisement in Instagram, exclude English speakers it will also save you some money.
Pretty expensive.... not really a good choice unless you got enought money.
Sentiment summary
83%
Positive (4-5★)
8%
Neutral (3★)
8%
Negative (1-2★)