Review Insights · Google Play
Crumbl
Crumbl Franchising, LLC · 765,453 ratings · ★ 4.8
4.8
★★★★★
765,453 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
4 negative reviews mention this · 40% of all complaints
★★★★★ "I was attempting to place an order and after hitting checkout it changed the tip amount from nothing to $3 without asking me. Beware of this app because it can charge whatever wants to your account" - nick meister
2
"code"
3 negative reviews mention this · 30% of all complaints
★★★★★ "This is my first time trying to use the application. It is stuck on the code screen for login." - Stewart Distler
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App does not work. I added cookies to my bag, and it won't let me check out.
This is my first time trying to use the application. It is stuck on the code screen for login.
I was attempting to place an order and after hitting checkout it changed the tip amount from nothing to $3 without asking me. Beware of this app because it can charge whatever wants to your account
Today is my Bday, I logged in to claim my free cookie...Nope, since we use one account at the house and I don't accrue points on my own account, I don't get to claim a bday cookie. Such a silly thing to do.
security codes are jacked. updated and still won't work.
the app doesn't allow me to sign in, even after receiving the code via text.
its glitching currently
Good for showing what they have. It can be very challenging to get an order through if using gift cards or prepaid cards
I can't use my name and Mobile number to place an online order when using the app. I tried several attempts in the app and never got the security code sent to my phone. I went to their main website on Google Chrome and supposedly it did the same exact thing. Sadly, I am still having technical issues with both.
easy to order and follow
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)