Review Insights · Google Play
Crunch Fitness
Crunch Gym · 5,731 ratings · ★ 4.7
4.7
★★★★★
5,731 ratings
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Top complaints - extracted from 9 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"other"
3 negative reviews mention this · 33% of all complaints
★★★★★ "some of the details redirects you to their webpages for vague legal scripts. Details about your account, access to other gyms and services again are vague and refer you to the individual club (this is an app representing the name!). if they…" - Chatley Chatley
2
"personal"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Inconvenient that the notifications for the Personal Training section show up in the notifs for the app in general and in the PT section, and tapping on one doesn't dismiss the other. But, recently, I can't access the PT section at all, eve…" - Mary Grimshaw
3
"training"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Inconvenient that the notifications for the Personal Training section show up in the notifs for the app in general and in the PT section, and tapping on one doesn't dismiss the other. But, recently, I can't access the PT section at all, eve…" - Mary Grimshaw
4
"personal training"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Inconvenient that the notifications for the Personal Training section show up in the notifs for the app in general and in the PT section, and tapping on one doesn't dismiss the other. But, recently, I can't access the PT section at all, eve…" - Mary Grimshaw
📋 All 9 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Still haven't put exercises on app that I requested.
I was a member for a while but cancelled because I could never complete a workout because of broken machines or other members camping on a machine. Since then I keep an email to rejoin with no fee, when completing the form to rejoin they want $150! Stop lying!
I can't even login to a different phone because I have already logged in to one which was broken and I had to replace twice! now, I have to wait 30 more days to get the app to work / or logged in again. Another thing is where are the QR code on the the website?!
history check-in no more working. Bad app in general
I switched devices and now I can't log in for 30 days? that's kinda ridiculous.
some of the details redirects you to their webpages for vague legal scripts. Details about your account, access to other gyms and services again are vague and refer you to the individual club (this is an app representing the name!). if they really cared about the member experiences, they would have a 'let us know' feature to send immediate notifications to corporate or the said club. Like issues with club hygiene or members blasting music on portable speakers. Little things go a long way.
Inconvenient that the notifications for the Personal Training section show up in the notifs for the app in general and in the PT section, and tapping on one doesn't dismiss the other. But, recently, I can't access the PT section at all, even on the browser version of the app, so.
Personal training section of app is frustrating. Goes back to home page if my phone sleeps or i switch apps. Requires going through multiple screens and refinding the workout i was on. ANNOYING also, occasionally, like NOW, it won't let me into personal training at all and just shows me my trainer's picture. No workouts, nothing. signing out, reloading, deleting and re-download doesn't fix it
screws up all the time! I can't schedule or view my personal training most of the time.
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)