Review Insights · Google Play
Current - Mobile Banking
Current · 177,243 ratings · ★ 4.5
4.5
★★★★★
177,243 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
10 negative reviews mention this · 31% of all complaints
★★★★★ "messed up my account now I have to wait 3 to 5 business days" - Heather Branch
2
"money"
8 negative reviews mention this · 25% of all complaints
★★★★★ "Online banks just suck! Bad customer service via chat and they don't care about protecting your money. I had 2 disputed unauthorized charges and they found in favor of the party making the unauthorized charges! To get even, I just wont pay …" - charles salvatore
3
"service"
7 negative reviews mention this · 22% of all complaints
★★★★★ "Online banks just suck! Bad customer service via chat and they don't care about protecting your money. I had 2 disputed unauthorized charges and they found in favor of the party making the unauthorized charges! To get even, I just wont pay …" - charles salvatore
4
"advance"
6 negative reviews mention this · 19% of all complaints
★★★★★ "I will be using another banking system. The pay check advance is a rip off. My check is always $100 short and I can't continue to do that. As hard as I work to get paid, this is unacceptable." - Drop Davis
5
"customer"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Online banks just suck! Bad customer service via chat and they don't care about protecting your money. I had 2 disputed unauthorized charges and they found in favor of the party making the unauthorized charges! To get even, I just wont pay …" - charles salvatore
6
"customer service"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Online banks just suck! Bad customer service via chat and they don't care about protecting your money. I had 2 disputed unauthorized charges and they found in favor of the party making the unauthorized charges! To get even, I just wont pay …" - charles salvatore
7
"deposit"
5 negative reviews mention this · 16% of all complaints
★★★★★ "This business wants your deposit and ask you saying they "will lend you money". A piece of cheat businesses." - Kenny
8
"closed"
5 negative reviews mention this · 16% of all complaints
★★★★★ "they refuse to say why they closed my account" - Martie Davis
9
"current"
5 negative reviews mention this · 16% of all complaints
★★★★★ "DO NOT GET CURRENT THEY SCREW YOU OVER YOU CAN HAVE A STEDY INCOME AND WILL LOWER YOUR CASH ADVANCE CONSTANTLY. HORRIBLE CUSTOMER SERVICE THEY DON'T CARE." - Michelle Sapone
10
"direct"
5 negative reviews mention this · 16% of all complaints
★★★★★ "I have been using current for quite some time and am very pleased with the service they provide as a bank/prepaid type of institution. after banking with current for 6+ years they closed my account and I can not access any help or informati…" - Brandy Collins
11
"card"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Will not unpause my card to be able to use it I have no access to the app customer service said they are not allowed to do it over the phone anymore and they been doing it for me for the last five years please need help to unlock my cards h…" - Angel Mint
12
"read"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Online banks just suck! Bad customer service via chat and they don't care about protecting your money. I had 2 disputed unauthorized charges and they found in favor of the party making the unauthorized charges! To get even, I just wont pay …" - charles salvatore
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I will be using another banking system. The pay check advance is a rip off. My check is always $100 short and I can't continue to do that. As hard as I work to get paid, this is unacceptable.
messed up my account now I have to wait 3 to 5 business days
Online banks just suck! Bad customer service via chat and they don't care about protecting your money. I had 2 disputed unauthorized charges and they found in favor of the party making the unauthorized charges! To get even, I just wont pay back the overdraft or paycheck advance. they can suck it up like they made me do!! And the responses suck even more than their customer service!! Just look below and read what they said!!
Buyer beware. You can get locked out of your account unable to access your funds. Even after providing information to open your account, they can comeback and lock it. Even after you send everything they ask for to verify yourself AGAIN and refuse your access. I keep reaching out and keep being told to be patient for 3-5 days. We've been unable to access our money for a month with no end in sight. Stick to your brick and mortar bank with people. Customer service is ZERO HELP.
Too hard to use or figure out so I’m I’m out! Too hard to work this! Too hard to use or change so I’m out
This business wants your deposit and ask you saying they "will lend you money". A piece of cheat businesses.
worst bank EVER PLEASE DO NOT GET YOURSELF IN A bad SITUATION WITH THEM they false advertisement you will not see $750 nor $200 over with draft I'm leaving this bank asap I try to give it a chance and it NEVER CHANGED, CHIME BANK IS VERY GOOD 👍👍 AND WILL HELP YOU IN EVERYWAY AND DON'T FALSE ADVERTISE!!! 🚨 BE CAREFUL WITH THIS BANK I PROMISE YOU ULL BE VERY DISAPPOINTED GO WITH CHIME💚
they refuse to say why they closed my account
DO NOT GET CURRENT THEY SCREW YOU OVER YOU CAN HAVE A STEDY INCOME AND WILL LOWER YOUR CASH ADVANCE CONSTANTLY. HORRIBLE CUSTOMER SERVICE THEY DON'T CARE.
I have been using current for quite some time and am very pleased with the service they provide as a bank/prepaid type of institution. after banking with current for 6+ years they closed my account and I can not access any help or information with my account! I have not received my direct deposit into my other account I am livid!!!!
Maryland not allowed to use advance
Had a account it closed for some reason don't know why, they told me to open a new account, tried to and that wouldn't allow me to, what's the deal here?!? You want clientele or not?
SCAM SCAM SCAM!!! These people closed my account down and took my money they never once gave me my money back and they customer service is trash BTW 0 out of 10 I DO NOT RECOMMEND!!!!
this app sucks because every time this ad appears all day like they're forcing you to get the app like no we don't need the app we just want to play games until this app appear and over and over and over again I feel like this app is forcing everyone to be in this app like it's becoming a The first mobile banking app that everyone don't want
the support people for this application are the worst I've ever experienced. I opened the app and then created an account. I then transferred some money into the account so I could test it out. The Fraud squad locked my account and will not unlock it until I send them tons of private information. I refused to share my private information with them so they have kept my account locked and will not send my money back to me and close the account. Worst customer service ever. I recommend people avoid
u can't get advances unless u set up direct deposit with them
Will not unpause my card to be able to use it I have no access to the app customer service said they are not allowed to do it over the phone anymore and they been doing it for me for the last five years please need help to unlock my cards have no access to.app due to not having a phone
will not let me deactivate account
I was enjoying the app for about a year. I got 2 direct deposits done onto the card. and today my account was banned and it takes up to 24 hours to find out why. they only use email and no phone number is available once they close your account. you would expect them to let you know why instead of banning and saying it can take 2 weeks to receive my money back. They said they would reply to the email in 24 hours and I sent the email on April 22nd and no reply yet. I emailed first no response yet.
this is not a cash advance like an app that directs you to here. its very misleading
not helpful
THEY ARE CHEAP THEY WILL LOAN YOU $25 EARN YOUR WAY TO $100 AND THEN TAKE YOU BACK DOWN TO $25 WITH A DIRECT DEPOSIT OF $2000 A MONTH I'M GOING BACK TO GO2 CARD CASH ADVANCE $300 PLEASE READ THIS AND DON'T BE SURPRISED THAT PAY CHECK ADVANCE IS A SETUP TO GET YOU TO DEPOSIT YOUR MONEY
current sucks i need my current to recognize my new phone
at first I was extremely happy with this bank but as time has went on they have went completely off the cliff to where I'm fixing to contact the FDIC and FTC and an attorney ! their level of support some are friendly and some want to argue with the customers they skit read you the deposits and some will tell you when your deposits will be posted and it's never the right time It gets later and later and good luck with your disputes they will also deny you of your funds after waiting 30 to 45 day
current is a scam, they took money twice from me and without my permission.
fraud
won't open, I am trying to get started I put my phone number in and it won't start.
I have been using this card for some months with no issues. I recently received an email stating they were closing my account. I have called and emailed because I'm absolutely lost as to why they closed it. If it wasn't for that I'd give the 5 stars because Ive never had an issue
cannot download the app and when you go to download it you get to one spot where you can sign in and then it clicks out.
Seriously wish they'd fix their app. Complained several times about it not fully showing my direct deposit, notifications won't stop being unread so the red dot never goes away no matter how many times I've read them, and it's got a little too much going on with button placement, and everything having it's own organized tab. With ADHD it's just more chaotic disorganization by NOT having the Card Button stand out by using different colors or SOMETHING to separate each subject tab.
just another promise. I doubt you even try to procure a loan
my current app keeps logging me out and then I cant get back in for hours
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
9%
Negative (1-2★)