Review Insights · Google Play
CZ
CZ Zorgverzekeringen · 23,251 ratings · ★ 4.0
4.0
★★★★★
23,251 ratings
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Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"english"
14 negative reviews mention this · 30% of all complaints
★★★★★ "Either add English support or allow screenshots so people can translate the screen. Terrible choice not to have either." - Cenk Akarsu
2
"niet"
10 negative reviews mention this · 22% of all complaints
★★★★★ "App geeft aan dat hij permissies nodig heeft om een pdf te uploaden (begrijpelijk). Maar geeft mij vervolgens niet de optie in mijn instellingen om die permissies überhaupt te geven. Kan nu dus niks declareren." - Amber De Koster (Anemoia)
3
"digid"
9 negative reviews mention this · 20% of all complaints
★★★★★ "Unable to log in without DidiD app. I am using phone to login with DigiD app to another person and to log in myself I am using SMS code. But it is not possible that." - Jaroslava Barčáková
4
"language"
8 negative reviews mention this · 17% of all complaints
★★★★★ "scamming app. unknowin language. be careful. not work." - Pedro
5
"login"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Unable to log in without DidiD app. I am using phone to login with DigiD app to another person and to log in myself I am using SMS code. But it is not possible that." - Jaroslava Barčáková
6
"maar"
5 negative reviews mention this · 11% of all complaints
★★★★★ "App geeft aan dat hij permissies nodig heeft om een pdf te uploaden (begrijpelijk). Maar geeft mij vervolgens niet de optie in mijn instellingen om die permissies überhaupt te geven. Kan nu dus niks declareren." - Amber De Koster (Anemoia)
7
"english language"
5 negative reviews mention this · 11% of all complaints
★★★★★ "You should know that you have international nationals customers also. Why can't you give English language option. If you can include English, I can use your mobile app better. Because your app doesn't allow screenshots which I could transla…" - Prasad Morde
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unable to log in without DidiD app. I am using phone to login with DigiD app to another person and to log in myself I am using SMS code. But it is not possible that.
App geeft aan dat hij permissies nodig heeft om een pdf te uploaden (begrijpelijk). Maar geeft mij vervolgens niet de optie in mijn instellingen om die permissies überhaupt te geven. Kan nu dus niks declareren.
Either add English support or allow screenshots so people can translate the screen. Terrible choice not to have either.
No English translation.
scamming app. unknowin language. be careful. not work.
I wasn't able to log in. It kept going to digid and back to the login screen and back to digid and back to the login screen and on and on.
kan niet meer inloggen. Elke keer als ik wil inloggen word ik doorgestuurd naar een vreemde website die steeds vast loopt.
waardeloos
Like almost all apps for Netherlands, has no language options.
Please add the English version! We cannot even take a screenshot to translate the words :(
Can't log in with digiD, it would restart the app constantly when I select the DigiD login method.
Werkt niet, permanente storing
App start niet
Adelijke zwetsapp
Total onoverzichtelijk, je weet aan wie je betaalt, hoe veel je betaalt maar niet wat voor je betaalt
Need an English language option
Functie betalingen is al maanden niet zichtbaar in app. Kom op zeg.
Er is iets misgegaan in onze service. Probeer het later opnieuw. Ga niet langs start, u krijgt geen geld.
No English language support
DigiD app nodig om in te loggen. Wil ik niet. Dan maar via de CZ website gewoon. Men hoeft niet voor iedere scheet een app.
vereist ander app om in te loggen, werkt prima voor deze vereist 'update'
Kan niet meer inloggen na update
Normal way to login (username + password) with DigiD doesn't work anymore People who used to do this are not informed. Also using the fingerprint to unlock the app is removed Now the app is useless
No english version.
crasht direct na openen
Blijft bedelen om de app een waardering te geven.
It's 2024 & this app only supports Dutch. Useless, I'm uninstalling.
Downloaded the app but it remains stuck at the first step of the login. I'm running into a login loop while asking for the DigiD to connect, and continues like that forever. I'm not able to login. Please fix this bug
Useless. Can't read messages. Continually says: Session has expired. Or message can't be found. Not after 5 minutes. But immediately.
Blijft vast tijdens setup. Ik moet digid invoeren en het inloggen lukt maar dan kom ik weer terug in de app en moet ik weer opnieuw beginnen met setup en dat gaat telkens zo door. Dus hele app is nutteloos.
It's really poor that there is not a language option. English should be an option
Hi, is there any way to change the android app Dutch language into English language? *(the android app language not on the actual website)
Alleen geinstalleerd omdat het onmogelijk word gemaakt om zonder app in te loggen
No English version, which is hard for an expat to use.
Extremely unintuive and buggy software. Good luck logging in or paying open bills with these endless DigiD login loops.
No English,only for Dutch speakers
I upgraded the app just now and tried to upload a photo of the dental bil. The app doesn't work at all now! I should give 0 stars for an unusable app
It is not available in english and i cannot even select text in the app to translate it. Truly useless
Werkt helemaal niet. Lukt niet om in te loggen. DigiD doet het prima, maar het gaat steeds terug naar het startscherm.
You should know that you have international nationals customers also. Why can't you give English language option. If you can include English, I can use your mobile app better. Because your app doesn't allow screenshots which I could translate. I have to use desktop version so it automatically translates. Please think about it
No english option. Otherwise it can be usable.
It's on but not have English language options compared to other insurance in Netherlands
So - waar is de chat ?? ik kan het nergens vinden - in de app
Uitstekende service
App down
There is achat function but halfway the chat it said: chat not available at this moment, and I couldn't continue.
Sentiment summary
77%
Positive (4-5★)
4%
Neutral (3★)
19%
Negative (1-2★)