Review Insights · Google Play
Deliveroo: Food & Shopping
Deliveroo · 1,395,554 ratings · ★ 4.6
4.6
★★★★★
1,395,554 ratings
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Top complaints - extracted from 64 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
16 negative reviews mention this · 25% of all complaints
★★★★★ "My deliveroo app stopped working. App shows green splash screen, after few seconds it closes itself. I tried clearing cache and data, uninstalled app, restarted phone, reinstalled delivered app, the issue still remains. Deliveroo app used t…" - Nirmal Kumar
2
"customer"
14 negative reviews mention this · 22% of all complaints
★★★★★ "Terrible experience. Unlike apps such as Uber, there’s no proper cancellation option. I accidentally placed an order to the wrong address and tried to cancel it immediately, but the app gave me no way to do so. I then contacted customer ser…" - Kim
3
"food"
14 negative reviews mention this · 22% of all complaints
★★★★★ "the worst app out there so bad, I ordered food some items missing they didn't help at all, how can I provide proof when I dont have the item i shown them the receipt but its not enough proof never using this app again." - Ryobcity 1997
4
"service"
12 negative reviews mention this · 19% of all complaints
★★★★★ "Terrible experience. Unlike apps such as Uber, there’s no proper cancellation option. I accidentally placed an order to the wrong address and tried to cancel it immediately, but the app gave me no way to do so. I then contacted customer ser…" - Kim
5
"deliveroo"
11 negative reviews mention this · 17% of all complaints
★★★★★ "My deliveroo app stopped working. App shows green splash screen, after few seconds it closes itself. I tried clearing cache and data, uninstalled app, restarted phone, reinstalled delivered app, the issue still remains. Deliveroo app used t…" - Nirmal Kumar
6
"refund"
11 negative reviews mention this · 17% of all complaints
★★★★★ "terrible customer service. they wouldn't even do a partial refund after the driver spilled the bag and food on the street!" - Paul Salame
7
"issue"
9 negative reviews mention this · 14% of all complaints
★★★★★ "My deliveroo app stopped working. App shows green splash screen, after few seconds it closes itself. I tried clearing cache and data, uninstalled app, restarted phone, reinstalled delivered app, the issue still remains. Deliveroo app used t…" - Nirmal Kumar
8
"customer service"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible experience. Unlike apps such as Uber, there’s no proper cancellation option. I accidentally placed an order to the wrong address and tried to cancel it immediately, but the app gave me no way to do so. I then contacted customer ser…" - Kim
9
"support"
8 negative reviews mention this · 13% of all complaints
★★★★★ "le support inexistant et complètement inutile. le pire service jamais vu" - Ivan
10
"phone"
7 negative reviews mention this · 11% of all complaints
★★★★★ "My deliveroo app stopped working. App shows green splash screen, after few seconds it closes itself. I tried clearing cache and data, uninstalled app, restarted phone, reinstalled delivered app, the issue still remains. Deliveroo app used t…" - Nirmal Kumar
11
"help"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Terrible experience. Unlike apps such as Uber, there’s no proper cancellation option. I accidentally placed an order to the wrong address and tried to cancel it immediately, but the app gave me no way to do so. I then contacted customer ser…" - Kim
12
"nothing"
7 negative reviews mention this · 11% of all complaints
★★★★★ "absolutely shocking customer service! When I'm feeling so awful at the moment, grieving a massive loss in my life. I ordered food as I couldn't face going out or cooking...the food arrived cold and literally thrown into packaging. after bac…" - Nick Kennedy
📋 All 64 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
My deliveroo app stopped working. App shows green splash screen, after few seconds it closes itself. I tried clearing cache and data, uninstalled app, restarted phone, reinstalled delivered app, the issue still remains. Deliveroo app used to work, can no longer place orders, dev team please do test it in Android 16.
Terrible experience. Unlike apps such as Uber, there’s no proper cancellation option. I accidentally placed an order to the wrong address and tried to cancel it immediately, but the app gave me no way to do so. I then contacted customer service straight away, but they were completely unhelpful and unwilling to resolve the issue. As a result, I lost my money over a simple mistake and was left feeling extremely distressed and frustrated.
the worst app out there so bad, I ordered food some items missing they didn't help at all, how can I provide proof when I dont have the item i shown them the receipt but its not enough proof never using this app again.
worst app ever delivery
Bad experience
non-functional this app used to when fine. now however, no matter how i restart the app, uninstall & reinstall it, update it & restart my phone; the Deliveroo app just never works for me, always appearing with a "something went wrong. please try again" message. I can't track orders I've made, access my account or anything. Have had to reluctantly switch to a competitor.
over 3 hours waiting
prices too high
Worst customer service i have ever come across, store is trying to trick customers amd increase product price upon using the voucher and deliveroo isn't solving this issue for the customer saying that they can't help in this situation. really really bad experience. won't ever use this again
give me back my cancel subscription button
terrible customer service. they wouldn't even do a partial refund after the driver spilled the bag and food on the street!
placed a big order and was unable at the time to show ID. was told that not only do I NOT get my goods, but they're keeping my money too. Beware disabled people, they don't like us.
cancelled my order after being an hour late.
le support inexistant et complètement inutile. le pire service jamais vu
I tried to create an account for more than half an hour, and keep saying error tray again with no option to contact support
I live on the 7th floor and have a disability, so order delivery of groceries. On countless occasions, drivers refuse to deliver to my door although parking and access are not an issue. Today, the driver claims to have left around £60 of groceries in the garden (although my building doesn't have one) because he couldn't park, in spite of one of his colleagues successfully delivering to my door on the same day. Customer Services have been argumentative and not supportive at all. Avoid at all cost
food always arrives cold over 3 hours wait time for small orders drivers dont care just a minimum effort for uncharged items
cold food. cant use credit
updated my phone to latest update android 16 now deliveroo just crashes upon opening app, all my other apps work fine so definitely an issue with the deliveroo app :/
total rip off when somthing is missing trully. they dont offer comp it is so bad
absolutely shocking customer service! When I'm feeling so awful at the moment, grieving a massive loss in my life. I ordered food as I couldn't face going out or cooking...the food arrived cold and literally thrown into packaging. after back and forth with the complaint, and being passed to a manager...the outcome was simply a sorry for the bad service, but nothing we can do. I got a £1.20 refund. I barely use this service, and bow I remember why. Disgusting and upsetting
I placed an order in Delivero, waited 30 minutes, they cancelled it, so I ordered the same thing, but it ended up being more expensive. Lost time and money...
Stop trying to steal my location data at a to sell to marketing scum. Stop pushing your notification spam on to me. Treat your users better.
said I would get a partial refund spoke to support twice. once told it would be escalated and would get a confirmation email still have received neither
EVERY TIME I ORDER SOMETHING, THEY GET IT WRONG. THE LAST TIME WAS ADDING TOMATO TO A BURGER WHEN IM ALLERGIC
app is ok. nothing special. However, the customer service is so stupid, that I genuinely want to punch my phone trying to talk to them. the same three responses, no explanations, and no fair outcomes. honestly, save yourself the hassle and walk/drive for food, because as soon as you have an issue they'll never help fix it.
Some shops are clearly inactive, cancelling any orders. But no way to report or review them
I am literally unable to pay for my food!?? I have tried Google pay and 3 different cards yet payment never goes through. I am on the silver plan too yet I genuinely just cant buy anything on my account. very annoying and stupid
might aswell you use uber eats how can I order burger then get vegan burgers instead and then they told me they can't do nothing about it
Had a £50 gift card on my account and placed on order. Instead the app took it from my bank. No help from the customer support, completely useless. Use Just Eat instead, ive actually been able to get help from them if an order has an issue. Thanks Deliveroo, your the reason i have had to pawn off my xbox this month just so i can make rent 😊
This is really frustrating. I entered all the details, but when I try to place the order, it fails. I don’t have a card I want to pay in cash. If there is an option for cash payment, why am I getting this error?
This is worst app. Even not doing fair to customers
CUSTOMER SERVICE DOESN'T CARE WHEN YOU RECEIVE SPOILED FOOD OR WRONG ORDERS. SHAME ON THEM
Their rider took 55 minutes to deliver food from about 15 mins away. Refused to fully reimburse the cost of the meal, even after escalating. They said they can only refund a percentage of my meal. Therefore I can only rate them a percentage of the stars I was going to had they handled my complaint better.
Hasn't worked for days. App opens, shows the logo then crashes. Nothing fixes it.
broken- no idea why but the last few months this app has frozen my whole phone, crashes everything; clearing cache, updating, reinstalling, etc hasn't helped and it only seems to be an issue on my own phone. I've had to log in on other devices to order food and there's nothing I can seem to do to fix it
it shows only for new customers . I am the new customer. but still no discount is applying . no customer support for the new user
drivers cant read always ignoring my extra instructions which is a option all I ask if for them not to knock as my dog goes mental and the never read it and often deliver my stuff to other houses and they do nothing about it apart from apologise and sometimes gives a refund but that's not "possible"
It's ridiculous that they charge a Service Fee AND a Delivery Fee AND they still show ads on top of both of those.
Just caught one of your employees going number 2 out the front of my house. had to let the dogs out on him. he still had food to be delivered in his bag. Zero Stars.
ítem was missing and they refunded me 1 euro after making me send multiple unnecessary photos... what a joke
The delivery drivers keep taking photos from me balcony so intrusive
Buyer beware. despite being the same app and being able to see all your orders on it, subscriptions do not carry from country to country. if you say signed up to Deliveroo plus while on holiday, you'll be charged repeatedly but receive none of the features anywhere but the country where it happened. You are never told this is the case, it's not mentioned and the app doesn't even flag it up. The option to cancel your subscription just disappears when you change countries.
I rarely leave negative feedback, but this experience made me delete Deliveroo. While at work, I ordered light food for my son. The order was declined, and I thought it was a card issue. After several attempts, I found money was deducted due to a 1 dirham difference from the minimum order. The total already exceeded the required amount. Why not notify me to add an item instead of deducting money?
App is terrible, customer service is worse my first order was 2 hours late and they put another order in the same driver, never downloading it again
the worst ever no respect too much delay take money and then start making excuses
So the driver forgets to deliver your full shopping order and deliveroo only refund 20% of the value. Thats fraud, stealing and discusting service. Its disturbing to think how much this company is scamming from people. I have cancelled plus and removed the app. Stay clear!
⚠️ It's impossible to manually cancel the Deliveroo Plus subscription on the web or app itself. And it will also renew automatically ⚠️
you place an order with a estimated delivery time of 20 minutes over 1 hour later still not here and nobody to complain to via the app... dreadful customer service...
I've updated the app and it won't open.
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Sentiment summary
90%
Positive (4-5★)
2%
Neutral (3★)
8%
Negative (1-2★)