Review Insights · Google Play
Desjardins mobile services
Desjardins · 67,063 ratings · ★ 4.7
4.7
★★★★★
67,063 ratings
🎯 Build a better version
Top complaints - extracted from 85 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
31 negative reviews mention this · 36% of all complaints
★★★★★ "recently deliberately made incompatible with Android 8.1, while Google made Android 9.0 and later incompatible with my phone. This SUCKS !" - Vincent Goudreault
2
"update"
23 negative reviews mention this · 27% of all complaints
★★★★★ "I will add another review saying that the latest update says that my phone is no longer compatible, and it won't even let me use the previous version, so completely useless app. Get it together Desjardins. Guess I'll be depositing my cheque…" - Alexandre D.
3
"compatible"
22 negative reviews mention this · 26% of all complaints
★★★★★ "recently deliberately made incompatible with Android 8.1, while Google made Android 9.0 and later incompatible with my phone. This SUCKS !" - Vincent Goudreault
4
"credit"
15 negative reviews mention this · 18% of all complaints
★★★★★ "When are we getting push notifications for all transactions on debit/credit? This app is stuck in 2015, so outdated and trash vs other services, sad that this is the only option where I live." - Cheshire
5
"plus"
15 negative reviews mention this · 18% of all complaints
★★★★★ "Ne supporte plus Android 10" - PrdxlDrm
6
"longer"
13 negative reviews mention this · 15% of all complaints
★★★★★ "they removed android 10 support, i can no longer use my banking app without buying a new phone" - Soulayman Soubai
7
"pour"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Fonctionnait il y a quelques jours et aujourd'hui ca ne fonctionne plus car..? J'ai android 8 et maintenant ca ne MARCHE PLUS DU TOUT 👀 sous Android 8, mais sur mon téléphone super cheap qui me sert de camera de sécurité je peu installer c…" - hellz OG
8
"android"
11 negative reviews mention this · 13% of all complaints
★★★★★ "recently deliberately made incompatible with Android 8.1, while Google made Android 9.0 and later incompatible with my phone. This SUCKS !" - Vincent Goudreault
9
"desjardins"
10 negative reviews mention this · 12% of all complaints
★★★★★ "useless completely and utterly useless. put in username and password in the app and it says invalid login. put the same information in the browser and i get logged in. the app is useles. Desjardins rep doesn't get it if the username and pas…" - Stephen Coste
10
"device"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Restricting the device that can use the app is not a good move and yes I have seen your comment on other review but it does not matter, if this the solution that was decided the review should reflect the usability." - Yan Cussons
11
"card"
10 negative reviews mention this · 12% of all complaints
★★★★★ "edit: only app not working on Galaxy S9, S9+ & note 9 flagship serie. they're old phones, but still reliable, quick & secured with fingerprint ID... 2021: The paiement interface for credit card paiements is ugly, buggy, gimicky. If you chan…" - Williams
12
"credit card"
10 negative reviews mention this · 12% of all complaints
★★★★★ "edit: only app not working on Galaxy S9, S9+ & note 9 flagship serie. they're old phones, but still reliable, quick & secured with fingerprint ID... 2021: The paiement interface for credit card paiements is ugly, buggy, gimicky. If you chan…" - Williams
📋 All 85 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
recently deliberately made incompatible with Android 8.1, while Google made Android 9.0 and later incompatible with my phone. This SUCKS !
Ai tool is bad. not accurate and lagging with some transaction
Ne supporte plus Android 10
they removed android 10 support, i can no longer use my banking app without buying a new phone
says it is not compatible with galaxy s9
useless completely and utterly useless. put in username and password in the app and it says invalid login. put the same information in the browser and i get logged in. the app is useles. Desjardins rep doesn't get it if the username and password works on the website but not on the app then it's an app issue. the rep needs troubleshooting retraining
Restricting the device that can use the app is not a good move and yes I have seen your comment on other review but it does not matter, if this the solution that was decided the review should reflect the usability.
Not compatible with my old phone anymore. Desjardins is so whack
edit: only app not working on Galaxy S9, S9+ & note 9 flagship serie. they're old phones, but still reliable, quick & secured with fingerprint ID... 2021: The paiement interface for credit card paiements is ugly, buggy, gimicky. If you change app it recharges the page for 10+ seconds everytime even on flagship phones likr Galaxy Note 9 & S10... what the hell were you guys thinking? The old interface was fine. It wasn't beautiful but at least it worked & was snappy...
can't use the application anymore. been using it for 10+ years... and the response is use the web... I guess I can forget using an app... the purpose of an app is not to go on the web. Just would have been nice to have think of that and leave your users hagging.
I will add another review saying that the latest update says that my phone is no longer compatible, and it won't even let me use the previous version, so completely useless app. Get it together Desjardins. Guess I'll be depositing my cheques at another bank now, because it's not available on their website, and I'm in a remote area so I can't go in person.
App. ne fonctionne pas sur les téléphones "plus vieux". Visiblement, Desjardins s'eloignent encore de plus en plus de ce qu'Alphonce Desjardins voulait créé. Nouveau slogan : Desjardins, Une banque comme les autres.
dernière mise a jour empêche maintenant les IOS Android plus vieux que 2019 de faire fonctionner l'application. Complètement ridicule quand le téléphone performe aussi bien qu'une majorité des nouveaux. Et la seule façon de déposer un chèque par photo c'est avec l'application.
Horrible service. Constant difficulties with connecting, random maintenance... many issues with payment, a different bank will be better.
With the latest update, the app is no longer compatible with my cellphone.
Don't fix it if it ain't broke. March 2026 messed tbe credit card stuff, and now I can't even use the app on my phone as of May 2026
It was perfect until the march credit update. Unless they fix it, I don't recommend anyone get a credit card or open an account with them. I talked with customer service and they were rude. its quite upsetting as they were an awesome bank before.
Not available on Android 10 or older, come on guys.
Recently updated their app and now I'm unable to install because their new version isn't compatible with my phone... basically making me buy a whole new phone just to use this app. Now I'm forced to go all the way to the bank to deposit my checks.. how do you make an app that holds your bank info and not make it compatible with everyone's phone.
Bravo desjardins, incompatible avec mon téléphone, l'autre app marchait... C'est le temps de bouger le reste de mon argent vers une autre banque
I used to love this app but now all of a sudden it's telling me I can't use it without updating it and also that it is not compatible with my phone anymore so I can't update it. Doesn't sound reasonable to me, my phone is not that old. I have a Huawei P30 pro.
can't open the app (needs an update) and can't download it anymore... awesome....
The fact that our credit card statement is not updated as soon as we make a payment on it is making me feel unsafe. Desjardins said on their instagram page that they would fix this and make it the same as before, its been over 3 months and they havent done it. Im seriously considering changing bank.
since update, no longer support on my device. Real fun stuff
This f app don't work on my Note2, it was fine in 2014, what happened?
cant use the app anymore on my galaxy s9 it says the app is incompatible
Forced obsolescence is not a good business strategy Making an app for a phone should continue to work as long as the phone exists
no more working on my device since latest update 😡
Fonctionnait il y a quelques jours et aujourd'hui ca ne fonctionne plus car..? J'ai android 8 et maintenant ca ne MARCHE PLUS DU TOUT 👀 sous Android 8, mais sur mon téléphone super cheap qui me sert de camera de sécurité je peu installer car ce tel peu avoir Android 9 meme si il est bien moins puissant que mon autre. Bref c'est n'importe quoi. Le pire, on paie pour ça chaque mois avec le coût pour utiliser la carte. Cette APP ne démarre plus si vous avez Android 8 et moins. chouette 👎🙄🤳
no longer compatible with my device.
Lost compatibility with my phone on the last update. It is sad as my phone is performing very well on any other app and I liked the app a lot. I guess I will have to start going back directly to the bank from now on...
It was working fine, and then my phone no longer supports it. It's barely 8 years old! Security fixes or what not, at least have the decency of clearly warning users before just locking us out of the app. The browser website doesn't work well and lags like hell. A lot of features are absent as well, so it just is not a 1:1 replacement. People shouldn't have to replace perfectly functional devices just because you can't be bothered to update earlier models.
app not supported anymore on samsung Galaxy 9
Credit card not being updated right away in march update was bad but not as bad as the last update that i cant use with my phone. When your bank app make you need a new phone its pretty bad. Cant deposit checks on the website...
The recent update makes it now incompatible on my device.
Since late April 2026, they have updated the app and it is no longer compatible with my device. How exactly would this outcome come from trying to optimize the app on the developers behalf? The answer is that they obviously are not in the business of offering an ergonomic platform.
Depuis fin avril 2026 l'app n'est plus compatible avec mon téléphone intelligent. Mon téléphone n'est pas jeune mais je n'ai jamais eu ce problèmes avec mes autre app
Time to close my account. Desjardins decides that I need to change my Samsung 9. Sorry, ill keep my phone and change financial institution.
Soudainement mon appareil n'est plus compatible et impossible de mettre a jours ou de l'utiliser...
Device no longer compatible. I have 3 devices and none of them are compatible on the newest update. And with no indication on what the new requirements are. I don't exactly have the money to be buying new phones in the hopes of one being compatible so I guess that's it.
obligé de télécharger nouvelle version pour avoir accès, version non compatible avec mon téléphone. Je n'ai plus du tout accès.
Appareil incompatible maintenant. Et ne me parler pas de "à cause de la sécurité" quand il n'est toujours pas possible d'utiliser des passkeys pour s'authentifier, et quand la notification pour la connection en 2 étapes ne respecte pas la préférence d'affichage de l'appareil sur l'écran d'accueil et s'affiche tout le temps.
Well, this last update, my phone is no longer supported... That's... annoying...
suddenly isn't compatible with Huawei p30
arrêtez le support pour android 11 et toute les autres versions antérieures est stupid Mon téléphone de travail n'a plus accès à l'application
just opened it to the message that it no longer supports my note 9. please fix this. I can no longer use it. Edit after their reply: and they made a bs generic excuse about it. get your lazy devs to ensure it's backward compatible instead of spewing generic excuses.
March 2026 update made the app useless as you can no longer see your credit card usage, neither the amount nor purchases can been seen until 10 days later so you just have to remember your usage, when every other bank just tells you, because thats the point of a bank app : being able to track your total funds and spending. April 2026 update bricked the app and made it no longer compatible with my phone and most of my friends phones. useless. probably going to transfer everything to my other bank
J'aurais mis quatre étoiles avant la dernière mise à jour, mais maintenant l'application ne marche plus sur mon téléphone, et je ne peux pas la mettre à jour car mon téléphone n'est plus compatible avec la nouvelle version. Pourquoi changer quelque chose qui marchait bien? Dommage. Si ça ne change pas d'ici le mois prochain, je vais malheureusement considérer désinstaller l'application, et potentiellement changer de banque.
Been using it for a few years, now i cant use it or download it on my phone
No longer supported on my Galaxy S8
+ 35 more in the clipboard copy
Sentiment summary
94%
Positive (4-5★)
1%
Neutral (3★)
5%
Negative (1-2★)