Review Insights · Google Play
Deutsche Bank
Deutsche Bank AG · 131,864 ratings · ★ 4.6
4.6
★★★★★
131,864 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
11 negative reviews mention this · 23% of all complaints
★★★★★ "Diese App ist komplett nutzlos. Jedes Mal, wenn man das Passwort zurücksetzen muss, soll man wochenlang auf einen dämlichen Brief per Post warten! Wenn dann irgendwas nicht funktioniert, wird man sofort komplett gesperrt. Wir leben im Jahr…" - masoud Amirkhani
2
"phone"
7 negative reviews mention this · 15% of all complaints
★★★★★ "It does not show my credit card at all. I can only see my debit account. My response to the developer: There is no such an option in the app. 1. all of the options in my "English app" are in German as soon as you get off the first page and …" - Djordje Krsmanovic
3
"other"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Can not do the up date. Wants to implement it on other devices and Teils me s.th. Went Wrong." - P
4
"transfer"
6 negative reviews mention this · 13% of all complaints
★★★★★ "19 Jun 2026 - Such simple implementation, but still no update. 13 Dec 2025 - 3* I am reducing 1* each month this is not resolved. I was about to make a 2nd transfer now, because I forgot this issue and the app was not able to the - 300 euro…" - Frederico Vieira
5
"eine"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Diese App ist komplett nutzlos. Jedes Mal, wenn man das Passwort zurücksetzen muss, soll man wochenlang auf einen dämlichen Brief per Post warten! Wenn dann irgendwas nicht funktioniert, wird man sofort komplett gesperrt. Wir leben im Jahr…" - masoud Amirkhani
6
"cannot"
6 negative reviews mention this · 13% of all complaints
★★★★★ "why have you completely removed the option for me to check the balance on my mortgage? I cannot even see it in the Postfach, instead I have to call the Filiale each time and get a letter posted to me. Way to take a function that already exi…" - Jak David Hohlbein
7
"bestsign"
6 negative reviews mention this · 13% of all complaints
★★★★★ "This app does not work with Samsung s26. Bestsign fails and the camera does not open so you are stuck with old model of phones where it works." - Naveed Siddiquee
8
"login"
6 negative reviews mention this · 13% of all complaints
★★★★★ "multiple times app drops before or after login i can't get it to work unless i uninstall app then reinstall the app" - laura Albadri
9
"deutsche"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Diese App ist komplett nutzlos. Jedes Mal, wenn man das Passwort zurücksetzen muss, soll man wochenlang auf einen dämlichen Brief per Post warten! Wenn dann irgendwas nicht funktioniert, wird man sofort komplett gesperrt. Wir leben im Jahr…" - masoud Amirkhani
10
"deutsche bank"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Diese App ist komplett nutzlos. Jedes Mal, wenn man das Passwort zurücksetzen muss, soll man wochenlang auf einen dämlichen Brief per Post warten! Wenn dann irgendwas nicht funktioniert, wird man sofort komplett gesperrt. Wir leben im Jahr…" - masoud Amirkhani
11
"doesn"
5 negative reviews mention this · 10% of all complaints
★★★★★ "doesn't even show purchase date of assets; total money shows wildly wrong random swings, this app is a joke" - C. Blue
12
"option"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Mostly good experience. I do have a few problems however. I wish there was some way to disable notifications on Advertisements and Offers, while notifying me of important updates. Further, it is also really frustrating, that the app forgets…" - cthulu
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can not do the up date. Wants to implement it on other devices and Teils me s.th. Went Wrong.
Diese App ist komplett nutzlos. Jedes Mal, wenn man das Passwort zurücksetzen muss, soll man wochenlang auf einen dämlichen Brief per Post warten! Wenn dann irgendwas nicht funktioniert, wird man sofort komplett gesperrt. Wir leben im Jahr 2026! Jede andere normale Bank löst solche Probleme innerhalb von Sekunden per SMS-Code. Die Deutsche Bank schafft es einfach nicht, eine zeitgemäße, funktionierende App bereitzustellen. Absolut frustrierend...
doesn't even show purchase date of assets; total money shows wildly wrong random swings, this app is a joke
i don't need ads about your services in my bank app. hiding important infos and spamming useless features pff
It does not show my credit card at all. I can only see my debit account. My response to the developer: There is no such an option in the app. 1. all of the options in my "English app" are in German as soon as you get off the first page and want to change something. 2. with the old app I've already had my credit card visible and it was said it will be automatically joined in one. I called the service over the phone and even went to the bank and both couldn't help me.
Absolutely frustrating!. I cannot scan so how am expected to gain access with my laptop only
Very poor customer support and an app that always malfunctions. Expensive services too.
The app is down for 3 hours already. You have an incident, wake up!
Online Depoteröffnung durchgeführt, jetzt erhalte ich keine Zugangsdaten. also die Supportnummer angerufen. leider bietet die Deutsche Bank meinen Kundenservice an und ich soll doch bitte persönlich in meine Filiale vorbei fahren. Dass ich keine Filiale habe ist denen egal, ich soll mit eine in meiner Nähe suche und es dort versuchen. Wo Kundenservice? edit: Ich habe erneut versucht Kontakt aufzunehmen und bekam die Antwort ich soll in eine Filiale fahren oder einen Brief senden. was soll das?
This app does not work with Samsung s26. Bestsign fails and the camera does not open so you are stuck with old model of phones where it works.
Had to use two phones as Photo Tan will not transfer to new phone
OnVista kaufen, Funktionen integrieren. Und: Wieso wird ein Daueraufträge nicht als Instant payment direkt an dem geforderten Tag ausgeführt, egal, ob Feiertag, Samstag oder Sonntag? Eine Instant payment Überweisung kann man an diesen Tag doch auch sofort ausführen.
Unable to sign-in, constantly shows Something went wrong. I can sign-in to the web page with the same credentials.
multiple times app drops before or after login i can't get it to work unless i uninstall app then reinstall the app
horrible bank that forces you to use app
Wie kann es sein, dass eine Bankanwendung, die mit sehr sensiblen Kundendaten arbeitet, Daten an Google, Meta und andere Unternehmen verkauft? Das wirkt wie eine fragwürdige Praxis.
die für anfang 2026 angekündigte (wiedereinführung der) übersicht der baufinanzierungen ist immer noch nicht verfügbar. die spracheinstellung lässt sich in der app nicht ändern.
Why do I need two passwords? One for login into the app and another BestSign for thansfers? No other banks do it.
my phone is switched to english (gb) with a german local. All dates displayed in the imperial date format with 12 hour time! This makes zero sense. No uses this, except the US! Why doesn't it honor the phones settings like every other app does? Or why isn't there an option in the ui to change it? At least the bare minimum would be to use at least the iso standard format. How could such a flaw slipped though testing? Did really no one at a german bank check this?
i had to uninstall uninstall the app to fix my phone. then when i try to install the app again and login with my ID, password and even fingerprint, both from my phone and laptop with meine deutsche bank, it's asking to Approve with BestSign through the app. how stupid can a system be? i know my BestSign password, but i can't even use it to log in. How can one accept the order through the app if one is not signed in the app. how ridiculous is this.
Since a month or so ago, I cannot log in from my PC. I use my correct account number and password that I've been using up until december, and it says to approve the login via bestsign with this app. As soon as I tap on the notification to open the app, the login-site on PC shows an error. It doesn't say what the error is, just a generic 'something wrong, please check your bestsign app' message. App is on the latest version. The phone is not jailbroken.
can't transfer money after new update
What is the problem with the new app? Every time I try to log in, I get an error and cannot access my account.
Stop changing things every now and then in the App!!! Its sooo annoying
Took 3 days to get a paper letter in my postbox with my ID, then another 2 days to get the one-time password. Entered it in the app, and it forced me to choose a second mechanism for device verification with yet another password. Once I set it up, it says it needs to be activated. Guess the activation procedure? Right, I will have to wait for another letter in my postbox in 3 days for the activation code. I'm thankful I don't have to buy a fax machine to activate the app.
I am very disappointed after an update. In the older version there were more visibility and features, but now after getting the update functionality is limited. For example in the older version we were able to see rest credit amount and percentage of paid housing credit now it is not possible. Why do Deutsche Bank provide this kind of downgraded update to customers. It is realy disappointing. The comments after the update reflects how customers are unsatisfied. Issue is not fixed yet.
Statt sicherer zu werden wird extrem unsicherer. jetzt kann ich (oder jemand anderer) alles (mein Konto plündern) mit einem Gerät und eine app.
trash app, basic functions like changing language from en to de not available, bank statementa gone, no possibility to have order by date.
BestSign service isn't working today. If BestSign isn't working then you cannot bank. Useless enshittification. Just responding to this useless response to my review: I shouldn't need to call tech support for a banking app. If you're going to add layers of security to your app (fair enough) make sure it works, 100% of the time. This isn't a Farmville app, this is folks money. Was working the other day, today I use it and even trying to transfer from within the app doesn't trigger the BestSign.
nothing any longer works after update
makes me type my entire account number at each login. does not show history of transactions in a practical way. Convoluted and annoying.
The postbox is messed up in the app. the letters (account statements, credit card statements, etc) are missing and the order is reversed showing very old letters on the top. Dissapointed.
fragt mich das ding doch ernsthaft nach ner überweisung ob ich die app bewerten will.. nein, ich will nie aufgefordert werden, apps zu bewerten.
This is hopeless ! All I need is to be able to login ! Ich möchte eine Überweisung machen und alle Umsätze sehen. Alles nicht möglich. Hilfe. No, no ads Yes difficult to use
it is not helpful to make transfer and my transaction was rejected without providing any reason. I have more problems since I download the app, unfortunately
19 Jun 2026 - Such simple implementation, but still no update. 13 Dec 2025 - 3* I am reducing 1* each month this is not resolved. I was about to make a 2nd transfer now, because I forgot this issue and the app was not able to the - 300 euros I paid already. 7 Dec 2025 - 4* Big improvement. Please correct the transaction search function to be able to search negatives amounts. Only work around is to make the upper limtit zero, but this then includes all the debits which unables an adequate search!
Mostly good experience. I do have a few problems however. I wish there was some way to disable notifications on Advertisements and Offers, while notifying me of important updates. Further, it is also really frustrating, that the app forgets my task whenever I switch to a different tab. I want to verify information, that i have copied is correct, but this feature discourages being careful. I understand it is for security, however I would like an option to disable this feature.
why have you completely removed the option for me to check the balance on my mortgage? I cannot even see it in the Postfach, instead I have to call the Filiale each time and get a letter posted to me. Way to take a function that already existed and go back to the dark ages! unbelievable! when is this function going to be reinstated in the app?!
How can they not have a send again functionality? In 2026?
App cannot activate camera or NFC for activating new Best Sign device. Camera and NFC readers both work. Camera window on activation screen looks blank even permissions are given. Latest OS, latest app release on a new phone:(
can't create templates from transfers? got to copy on a paper note to and type it back..
photo tan is a real pain, I agree with the security measures but implementation is horrible. I need to register a new phone but it requires me to have a letter that was sent to me 5 years ago.
the new version is slightly better, but still 20 years behind current standards of online banking apps
Doesn't stand comparison with the other banking apps. Even the new version feels 10 years old. I mean they try, but don't seem to know what they do. Even the basics function poorly. No button to reproduce payment from the history, default transfer takes a day(!!!). I could go on.
Bring the dark mode back, rest of UI changes are good
The user experience with the old PhotoTAN was a whole lot better. BestSign is one the most annoying security mechanisms I've been forced to use so far. And unfortunately there's no alternates at Deutsche Bank.
The documents in the postbox are not ordered and there is no option to order them. Kontoauszug, Abrechnung and Anlage; all are random and one can be from decade ago and the other from 2021. When there is a new statement, I could only find it clicking on unread message and once its read, then it goes back to the rabbit hole and good luck finding it. I will be glad if one can guide me to sort it out; otherwise please FIX it. Thank You🙏
Wohl eher ein Rückschritt in der App Entwicklung. Übersicht über Konten schlecht, muss jetzt jedes Mal extra Phototan per button holen damit die app öffnet.
Sentiment summary
90%
Positive (4-5★)
0%
Neutral (3★)
10%
Negative (1-2★)