Review Insights · Google Play
DHL Express Mobile
DHL Express · 92,091 ratings · ★ 4.3
4.3
★★★★★
92,091 ratings
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Top complaints - extracted from 55 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
10 negative reviews mention this · 18% of all complaints
★★★★★ "simply bad experience. I always need to call their customer service because the app simply does not work." - Jussi Heikelä
2
"doesn"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Doesn't support mydhl users. Hence useless to my needs." - Daniele Cecchinato
3
"number"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Absolutely worthless. First parcel was left with a business even though the preferences in the app and the profile clearly stated that the parcel should go to a sorting/storage facility if unable to be delivered. The second parcel was undel…" - DTR
4
"work"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Terrible app. Stopped working after the last "update". Just displays a yellow full screen and gets stuck there forever. What a shame !" - Rubens Furbetta
5
"tracking"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Appalling app. Searching by shipment number does not show any evidence of an 'in transit' parcel, yet the desktop website (where there is also the option of adding a delivery postcode along with a shipment number) shows full tracking. Why d…" - Stephen Hill
6
"parcel"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Absolutely worthless. First parcel was left with a business even though the preferences in the app and the profile clearly stated that the parcel should go to a sorting/storage facility if unable to be delivered. The second parcel was undel…" - DTR
7
"phone"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Absolutely worthless. First parcel was left with a business even though the preferences in the app and the profile clearly stated that the parcel should go to a sorting/storage facility if unable to be delivered. The second parcel was undel…" - DTR
8
"delivery"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Express delivery that are not express, claiming a refund is harder than solving world wars. never again." - Shun
9
"customer"
6 negative reviews mention this · 11% of all complaints
★★★★★ "simply bad experience. I always need to call their customer service because the app simply does not work." - Jussi Heikelä
10
"contact"
6 negative reviews mention this · 11% of all complaints
★★★★★ "your service is very unreliable I've been waiting 2 days for a delivery. nobody has turned up at my house. you can't speak to anybody. customer service is absolutely diabolical the drivers do not phone. you contact you in any way whatsoever…" - Anthony
📋 All 55 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Doesn't support mydhl users. Hence useless to my needs.
Absolutely worthless. First parcel was left with a business even though the preferences in the app and the profile clearly stated that the parcel should go to a sorting/storage facility if unable to be delivered. The second parcel was undelivered because the courrier didn't have the correct phone# (the sender included the wrong phone number) yet the correct number, again, is both in the DHL profile AND the app. WHY bother having a mobile app at ALL, just use a courier pigeon. Nula
Bring back normal DHL app
Warum 2 schlechte DHL Apps?! Ist eine schlechte DHL App etwa nicht schlecht genug?!
You are not allowed to add multiple addresses in different countries. So basically it is useless to me since I travel a lot and spend my time split between countries.
It says something is wrong with my phone number and then I can't track a package I'm receiving :( Horrible app...
when deleiver that phone
Express delivery that are not express, claiming a refund is harder than solving world wars. never again.
Terrible app. Stopped working after the last "update". Just displays a yellow full screen and gets stuck there forever. What a shame !
simply bad experience. I always need to call their customer service because the app simply does not work.
Appalling app. Searching by shipment number does not show any evidence of an 'in transit' parcel, yet the desktop website (where there is also the option of adding a delivery postcode along with a shipment number) shows full tracking. Why does the mobile app not have the postcode option? Poor.
why on earth wouldn't your systems all be integrated or linked, surely having a mydhl login should work such an antiquated system/company
it's not giving me full details like the web version , why?
The app is stuck on startup. Utterly uselss. I'm past the notifications check and file access check. Then nothing else happens
Not all functions work properly. I don't know who is the developer of this app. Please stop making this nonsense app.
App doesn't even load.
UI UX issues in Android
Doesn't Work
no upfate on my parcel for 5 days now
waste of time, couldn't even track my parcel, but I can track it just fine using the website, apparently the tracking number I have got is 'invalid' as it requests a 10 digit tracking number, mine is longer (14). how can I track my dhl parcel on your site but not the app, ridiculous, why even have an app?
so frustrating app
Poor service and parcel still hasn't been delivered as promised.
app doesn't work you can't login and find your details or track parcels 🤷🏻♂️ pointless
terrible shipper
your service is very unreliable I've been waiting 2 days for a delivery. nobody has turned up at my house. you can't speak to anybody. customer service is absolutely diabolical the drivers do not phone. you contact you in any way whatsoever. you can't get hold of the drivers and they do not turn up at your house
From 1/4 untill the 8/4 one whole week offices closed ??? Not be the post closes so many days . are you a courier or public service..
Cannot register my account. It keep saying, my account got banned, while I never make any account at all for this app. I'm a first time user, because my customer want to use DHL so much, while this app making it hard for me and wasting time. Stupid.
I've entered tracking but no parcel is found, copy and paste so no errors. If I go through Chrome to the website tracking using the same copy and paste it's found immediately. What is the point of the app if it can't find a parcel from a DHL tracking number???
Doesn't work. Could not verify my mobile number because I never receive thr code. Was bounced back and forth between customer service and tech support. No one can help with the app.
Terrible company. 2nd time the driver couldn't find my home. Address is absolutely correct. No phone number to contact company. Worst delivery service!
your entered waybill no or shipper name does not exist
worst ever delivery company
pointless . website shows more info then the app
Surely not compliant with EU accessibility regulations. Captcha is visual only and impossible for me to see (and entirely unnecessary as part of a registration process). Dont so far has been strong and immune to phone font scaling.
the worst customer service by dhl. sending mails no reply. once you book after your quotation then after the arrival rates will be higher in the DHL invoice as per quotaion and upon your request for clarification not a single person will assist you
Doesn't recognise UK tracking numbers
The drivers womt even try to notify when they at your door poor service
always asks for you to recheck your address then blanks. useless
Finding it straight up unusable so far. I powered through all the quirks in fill-in forms, and every time, at the last minute, the payment option I choose errors out. Creditcard? No reaction. Wero? Error in link. Every time I try, I need to re-enter several bits of information. Incredibly unprofessional, terrible experience.
utterly useless. no contact details, conflicting tracking info
I'm not sure why after having to be forced to pay over $500 in shipping and import fees, DHL is lacking in actual tracking updates, some web links on their site do not work, and trying to contact any Human being will automatically be lead to their customer service line in Tempe Arizona. How is any of that information helpful or acceptable in tracking a package? Especially after promptly paying my shipping and import duty fee, 2 hours after receiving it. Package stuck in Cincinnati....
I don't recommend DHL. From the Philippines, my package was tampered, switch, and stolen. Frustrating! BOR and the Philippines agencies/customs are freaking corrupt! I hated it! My mom worked hard for it and they are just going to steal it!
pointless app, every time I get DHL tracking number it doesn't work there are no other DHL apps that I know of for parcel tracking and I have to use DHL ecommerce website to track my parcels so what even is this useless app?
express took forever
Uninstalled. no help available if they hand off the package to a dodgy disorganized partner carrier when it doesn't show up.
131kB undeletable data.
Very worst app
showing the price too much at the wrong price
third class service I have a shipment it's on hold I contact dhl they tell me custom issue and they are returning the shipment when they return they mentioned there refused to receive shipment and I have loss of 500 sr totally rubbish
Package was received but not listed as received. Funky updating system.
+ 5 more in the clipboard copy
Sentiment summary
81%
Positive (4-5★)
5%
Neutral (3★)
14%
Negative (1-2★)