Review Insights · Google Play
DICK'S Sporting Goods
DICK'S Sporting Goods · 37,584 ratings · ★ 4.8
4.8
★★★★★
37,584 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
5 negative reviews mention this · 25% of all complaints
★★★★★ "Searches Don't Work. Google Pixel 9 and no matter what I click on, the app fails to load. It just keeps saying, "Oops, failed to load"" - Chris Blinn
2
"load"
3 negative reviews mention this · 15% of all complaints
★★★★★ "too much lagging. wouldnt load" - Jen M
3
"anything"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Currently unusable. The app will not load anything, I can't see what's in my cart or buy anything. The website also isn't reacting when trying to access my account. it looks like Dicks is having a serious server issue. Not that the rapidly …" - Lucas Jochim
4
"send"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Worthless app, they don't even send invites for the items you sign up for and when you search an item it pulls up 300 irrelevant items and not the item you search for" - Miser Able
5
"order"
3 negative reviews mention this · 15% of all complaints
★★★★★ "twice my app order has been canceled by dicks for not being in stock." - Tom McDonald
6
"doesn"
3 negative reviews mention this · 15% of all complaints
★★★★★ "App have issue with search "Oops we're having trouble loading this. Please try again later" but later doesn't work." - Jenny Kim
7
"card"
3 negative reviews mention this · 15% of all complaints
★★★★★ "would never shop here again. they say free shipping then there is a silent shipping charge. I spent 1 hour on the app and the first rep told me it was a mistake and then asked me to send all my payment details for them to give me a credit. …" - PJ S.
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Currently unusable. The app will not load anything, I can't see what's in my cart or buy anything. The website also isn't reacting when trying to access my account. it looks like Dicks is having a serious server issue. Not that the rapidly expiring rewards system is worth the headache anyways.
Worthless app, they don't even send invites for the items you sign up for and when you search an item it pulls up 300 irrelevant items and not the item you search for
Worst app ever. They don't let you look at anything on any page. Str8 garbage
Searches Don't Work. Google Pixel 9 and no matter what I click on, the app fails to load. It just keeps saying, "Oops, failed to load"
Unusable... can't even set up an account without error messages.
twice my app order has been canceled by dicks for not being in stock.
App have issue with search "Oops we're having trouble loading this. Please try again later" but later doesn't work.
worst experience with a store application.
would never shop here again. they say free shipping then there is a silent shipping charge. I spent 1 hour on the app and the first rep told me it was a mistake and then asked me to send all my payment details for them to give me a credit. a manager came on and explained standard shipping is free unless the item is heavy?? so if it's heavy shipping is not free. stick to Amazon! made a huge mistake buying a gift card and will never do it again. one hour!
want able to use my 20 of 100 initial text sign up
they send you a message for $20 off 100 plus when you order but it doesn't specify on what items qualify unless you scroll down. click on all these different buttons to find it out, but they're eager to get your email and text messaging so they can send you or give it to other companies. ridiculous. I'm not falling for it anymore. hopefully they get it straight and they're up front with customers and when you click on it it tells you right there not have to scroll down and jump through all these
I got charged 3 times
Login doesn't work anymore. I have to use the website.
scanner does not work
Rewards can not be redeemed on anything you want to purchase.
Cannot enter the codes at checkout.
waiting on my order over a month
says things are fsa eligible but you do not accept an FSA visa card. pathetic
too much lagging. wouldnt load
credit card wouldn't work. always has before.
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)