Review Insights · Google Play
DiDi Rider: Affordable rides
DiDi Global · 1,513,361 ratings · ★ 4.7
4.7
★★★★★
1,513,361 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"ride"
5 negative reviews mention this · 13% of all complaints
★★★★★ "It raises ride prices as soon as it knows you're planning to take a ride. First time it showed me $60 and next second $70 - cheeky" - Mayur Chauhan
2
"didi"
5 negative reviews mention this · 13% of all complaints
★★★★★ "This was my first time ever using DiDi and it was a terrible experience. The driver told us to get in without using the app, which already felt suspicious. Everything seemed normal at first, but as soon as we hit the motorway, he suddenly s…" - lime 124567
3
"service"
5 negative reviews mention this · 13% of all complaints
★★★★★ "unexplained increase of fare. Showed lower fare when booked but after we arrived at our destination charged us about double the fare without explaining anything. Tried to contact customer service and given the robotic bs answer like 'fare c…" - Iffat Tasnim
4
"experience"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible Experience" - Fouad Osama
5
"driver"
4 negative reviews mention this · 10% of all complaints
★★★★★ "This was my first time ever using DiDi and it was a terrible experience. The driver told us to get in without using the app, which already felt suspicious. Everything seemed normal at first, but as soon as we hit the motorway, he suddenly s…" - lime 124567
6
"customer"
4 negative reviews mention this · 10% of all complaints
★★★★★ "unexplained increase of fare. Showed lower fare when booked but after we arrived at our destination charged us about double the fare without explaining anything. Tried to contact customer service and given the robotic bs answer like 'fare c…" - Iffat Tasnim
7
"customer service"
4 negative reviews mention this · 10% of all complaints
★★★★★ "unexplained increase of fare. Showed lower fare when booked but after we arrived at our destination charged us about double the fare without explaining anything. Tried to contact customer service and given the robotic bs answer like 'fare c…" - Iffat Tasnim
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It raises ride prices as soon as it knows you're planning to take a ride. First time it showed me $60 and next second $70 - cheeky
Terrible Experience
antes estaba mi cuenta de dinero que invertí y hoy ya no miro ni mi dinero ni mi cuenta. 🤬
اسوأ ابلكيشن واسوأ خدمة دعم عملاء وكباتن غير امناء وشركة غير امينة وبعد ما تطلب الرحلة يزودو سعرها
This was my first time ever using DiDi and it was a terrible experience. The driver told us to get in without using the app, which already felt suspicious. Everything seemed normal at first, but as soon as we hit the motorway, he suddenly said the fare would be $150 for a ride from Wellington to Lower Hutt. There was no warning, no meter shown, and no app tracking the trip. We were already on the motorway and felt stuck. This felt misleading and dishonest, especially to first-time user
تطبيق مقرف وبيخلي السواقين يكنسلوا الرحلة في أي وقت بدون اي عواقب
unexplained increase of fare. Showed lower fare when booked but after we arrived at our destination charged us about double the fare without explaining anything. Tried to contact customer service and given the robotic bs answer like 'fare could increase due to reasons such and such'. But didn't clarify the reason behind my particular case or even if there were any reasons. This is unacceptable.
السواق خد فلوس الرحلة و عمل انها غير مدفوعة و ادارة الابليكشن بيقولولي ادفع تاني علشان الابليكشن يشتغل
worst customer service
شركة سيئة جدجدجدا ومفيش خدمة عملاء يعتبر اشتكيت مرتين ولا سالو فيا بيشغلو كباتن نصابين ولم تشتكي فين وفين لو سالو فيك اساسا يدو للعميل على قفاه وبدل مايعمل ريفوند بحقك يروح عليك المبلغ بتاعك ويضحكو عليك ويقسمو كوبونات حاجة قلة ادب انا منصحش بيها ابدا انا كنت مديهم خمس نجوم قبل كده لغيتها من الحركات الزبالة اللى بيعملو بصراحة اوبر افضل منها بمراحل على الاقل بينقو الكباتن بتاعتهم وبيتصرفو وبيدولك حقك
Nunca encuentras soporte
Didi is trying to charge me for a loan I never received. they just took my personal information to sell it. and when I complained to the support team they told me there is nothing I can do.
very bad and not interested
أسوء تطبيق ممكن حد يطلب منه رحلة مش بيشغلو غير ناس حرامية ونصابين وملهومش خدمة عملاء لو حد حصله أي مشكلة يخبط دماغه في الحيط بيرد علي الشكاوى بوت غبي بيرد ردود ثابته ولو مش عاجبك وعايز تكلم حد مفيش وتخبط دماغك في الحيط
Bad Experience. 1) Can't enter the location from maps automatically. 2) Price is higher than other apps. 3) Can't choose my driver. 4) I cannot negotiate the price with the driver. 5) I don't feel safe.
خدمة سيئة
السايق لم يحضر وهو كذاب
changed from 5 stars to none, riders accept rides and don't move to location which is unprofessional, the app itself raises the fair to double if you don't order the ride the first time so whenever I close the app to do something before requesting, it doubles the amount to be paid. completely useless will be using another platform.
poor app, worst cars and drivers
very bad customer service
pesamos servicio los conductors no agarrar el viaje
Food & Ride should be 2 different Apps, right now is a mess
السلام عليكم ورحمه الله انا دفعت 100 جنيه ولم يقوم الكابتن بإيداع الباقي في حسابي حيث تكلفة مشواري 16 جنية و 10 جنيه رسم إلغاء سابقة الإجمالي 26 جنيه والمطلوب إيداع الباقي وهو 74 جنيه حيث اني تضررت من عدم الإيداع ولم أجد فلوس في حسابي للعودة أرجو حل المشكلة لأن وجدت الكابتن عمل حظر اتصال لي
Every time driver claime cancelation fee and he don't came at the time that show on app for me bad experience this aap support only for drivers not for passengers Even driver canceled the ride and the app putting cancelation fee on passangers very bad
بيزود فلوس بعد ما بوصل المكان
predator app
اتأخرت ٣ دقايق بالظبط عن المهلة المحددة حسبوا عليا ٦٠ جنيه غرامة والمشوار اصلًا ب ٦٠ يعني غرامة ١٠٠٪ من تمن الرحلة #تعديل: اتواصلت معاكم ومحلتوش المشكلة
trash
The app won't allow me to delete my account
tryed to register but says i cannot coz i dont live in christ church ya i live in rangiora which is 20 km from chch but who will tell Didi that ppl from rangiora n rolleston halswell come to work in chch daily use uber not didi ill tell everyone not to join cheers good start permoting ur didi
poor customer service assistance, help is not given to the issues brought on sir to the currier.
very bad uber is the best
ابلكيشن حرامي و بيسحب الفلوس من الفيزا قبل ما يجيب عربية و سحب مني فلوس و عملت ريبورت و اتنين و مفيش اي حاجة رجعت حسبي الله ونعم الوكيل
With the "new improvements" where there's the option to add more to the total amount of the trip, it takes longer for drivers to take the trip knowing they can get more money. I've had to wait for half an hour or more for a driver to take my trip that's why I've decided to stop using DiDi (México).
Cada vez peores conductores
No tomen Didi Moto, es super riesgoso, varias personas se han caído y el seguro de Didi tarda demasiado en llegar
odio El nip de viaje van dos veces que los conductores no me llevan porque no TEnia pila y la segunda no TEnia saldo en celular
fallas en la app, ejemplo el conductor ya llegó y proporcionas el código pero la app no permite empezar el viaje.
ya muy caro!
fantastic service thank you very much however very very annoying when they are headed to you and cancel to accept a job that will pay more have had to cancel many appointments due to cancellations it's cheaper than a taxi and uber
Sentiment summary
92%
Positive (4-5★)
1%
Neutral (3★)
7%
Negative (1-2★)