Review Insights · Google Play
Digital Grading Co
HOBBY LABS LTD · 945 ratings · ★ 4.6
4.6
★★★★★
945 ratings
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Top complaints - extracted from 80 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
17 negative reviews mention this · 21% of all complaints
★★★★★ "I tried to grade one of my cards three separate times and it never took every time I looked in my grading que it said I had nothing being graded I've canceled my subscription after not even 24hrs I would like a full refund but I can't have …" - Matthew Powell
2
"money"
15 negative reviews mention this · 19% of all complaints
★★★★★ "idk why yall gotta charge money to scan some cards 😒" - Emmanuel Alcaraz
3
"grade"
14 negative reviews mention this · 18% of all complaints
★★★★★ "I tried to grade one of my cards three separate times and it never took every time I looked in my grading que it said I had nothing being graded I've canceled my subscription after not even 24hrs I would like a full refund but I can't have …" - Matthew Powell
4
"cards"
14 negative reviews mention this · 18% of all complaints
★★★★★ "I tried to grade one of my cards three separate times and it never took every time I looked in my grading que it said I had nothing being graded I've canceled my subscription after not even 24hrs I would like a full refund but I can't have …" - Matthew Powell
5
"subscription"
14 negative reviews mention this · 18% of all complaints
★★★★★ "I tried to grade one of my cards three separate times and it never took every time I looked in my grading que it said I had nothing being graded I've canceled my subscription after not even 24hrs I would like a full refund but I can't have …" - Matthew Powell
6
"paid"
13 negative reviews mention this · 16% of all complaints
★★★★★ "Unusable unless you pay, making the service *less* than worthless. They make you "create an account" before making you aware of this, though. The 5 star reviews are paid for." - 2299momo
7
"waste"
12 negative reviews mention this · 15% of all complaints
★★★★★ "app keeps crashing and all the grades I took disappeared, paid for subscription and still had to pay more for immediate grading. DO NOT WASTE YOUR MONEY." - Zaki Mantoufeh
8
"scan"
11 negative reviews mention this · 14% of all complaints
★★★★★ "Bought the subscription. scanned multiple cards. They were all across the board, figured it was the background and lighting. every card has wildly different grades and their defects would change every time. Tried the same cards taking notes…" - jeff herrera
9
"grading"
9 negative reviews mention this · 11% of all complaints
★★★★★ "I tried to grade one of my cards three separate times and it never took every time I looked in my grading que it said I had nothing being graded I've canceled my subscription after not even 24hrs I would like a full refund but I can't have …" - Matthew Powell
10
"worth"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Unusable unless you pay, making the service *less* than worthless. They make you "create an account" before making you aware of this, though. The 5 star reviews are paid for." - 2299momo
11
"free"
9 negative reviews mention this · 11% of all complaints
★★★★★ "no free trial or demo of the features. instant uninstall. I need a proof of concept before I'm locked into a subscription. very predatory" - Kody Seward
📋 All 80 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I tried to grade one of my cards three separate times and it never took every time I looked in my grading que it said I had nothing being graded I've canceled my subscription after not even 24hrs I would like a full refund but I can't have one I understand
can't even properly navigate through the app. stuck on the subscription page
Bought the subscription. scanned multiple cards. They were all across the board, figured it was the background and lighting. every card has wildly different grades and their defects would change every time. Tried the same cards taking notes of grades and "defects" and once again not consistent at all.
idk why yall gotta charge money to scan some cards 😒
this app is terrible constantly saying failed picture upload.
Unusable unless you pay, making the service *less* than worthless. They make you "create an account" before making you aware of this, though. The 5 star reviews are paid for.
it's churching a lot of money
wish I could say I atleast TRIED the app. I've made an account and tried to sign in with said account. I've been stuck on the loading screen for 30+ mins. I have yet to be able to even see what is past that screen. I have an s22 but I'm sure it isn't an issue with my phone. I'll just try to find a substitute app. smh
Downloaded the app, signed up, etc., and then right at the end, it wants me to pay a monthly fee..... Absolutely not, what a joke!
i feel scammed, can't scan 90% of the time and when i am alble to the pictures are flipped upside down. Straight up horrible app. The idea is good but embarrassing that they have the audacity to ask money for this
Way too expensive for the service provided. Many better options out there!
horrible. paid 22 AUD and wasn't able to grade a single card. too glitchy
scam fishing for emails
I recently purchased the $14.99 subscription and ended up pretty disappointed with the results. The grading system felt very inconsistent. Cards that were clearly not Near Mint were getting grades of 9 or higher, and rescanning the same card multiple times often gave completely different grades. I made sure to use perfect lighting, the recommended background, and the suggested setup for the best possible scans, but the results still weren’t reliable. Overall, this app was not worth the money.
app keeps crashing and all the grades I took disappeared, paid for subscription and still had to pay more for immediate grading. DO NOT WASTE YOUR MONEY.
this app need some serious work. It doesn't work half the time. I scan something, it says it's in the process then gone completely next time I log in. This has happened multiple times throughout the month I've had it. Another gripe is the grading is inconsistent and doesn't captures scratches or factory print errors that can be clearly seen by looking at the card. Most of the time it says there's an error on a card ie whitening, when it's non existent. Sucks I had high hopes for this.
won't let u finish setting up account tried 5 time nothing just restarts over an over again. won't be using no time soon.
have to pay to use it just crazyness and its monthly. greedy company
absolute waste of time. hardly ever finds the card you're trying to grade and makes up non existent defects on ones it does. it gave me an 8 on something a few weeks back that I sent off anyway and came back a perfect 10. ignore the paid off influencers and don't waste your money
You crazy if you think I'm paying for a monthly subscription
can they past Makinf a profile this app sucks
scam
I paid $15 for the premium app, everytime I try to scan a card I get the message "error images failed" no matter what lighting or background. Total waste of money. Do not purchase.
Dont waste your time. the pictures fail to load. I want a refund.
just give us ads, no casual collector wants to pay $60+ just to see what ur card MIGHT grade. can't even check the app out without paying
I would stay away from this app. I didn't even get to try the app it wouldn't let me create me profile. It got stuck making me upload a pfp and name like 6 times in a row
tried to log back in to the account which I had already paid for. tells me I have to pay again.
DO NOT DOWNLOAD OR PAY FOR THIS APP. I paid for the pro subscription and decided to give it a try cuz everyone online is talking about it. I found it really frustrating that the app is not able to register and scan cards like 85% of the time. Even when I'm using a tripod, and clean white background, perfect lighting and my phone being perfectly balanced. In the remaining 15% of the time when it works, half of the scanned cards are flipped upside down. Absolutely Scammed.
no free trial or demo of the features. instant uninstall. I need a proof of concept before I'm locked into a subscription. very predatory
wants me to buy a subscription before using or seeing how any of it works, wants a Google app review before using. trash, waste of time.
I encourage anyone thinking of dumping $15 or more for this app to read this review first, as this app is currently being promoted by a lot of influencers online right now. I have been collecting about 100 cards to grade over the past year, with the intention of sending off to PSA. This app only recognized 2 cards- does that suggest high accuracy? It also "recognized" nonexistent corner whitening, against their own suggested white background. Not nearly reliable enough to be worth money.
Not a really great app, it's not great at finding the card you need. when you deal with high end cards having to take the card out multiple times to make it work is not worth the risk here. Even after you subscribe to a monthly payment you still need to pay for fast tracked grading. If you are looking to do a large volume, it's not worth it, if you're just your average collector trying to determine if sending your card in is worth it, just take the risk.
Be careful. NOT free to use (or even try). After spending 10 minutes of my life downloading, registering, choosing user pics, answering personal tastes, etc. it immediately asked me to subscribe to a monthly plan. No warning in the app store, mo warning nowhere! Shady practices. I could not try to grade my card.
more than likely a scam avoid at all costs
man do i realy gotta pay oh hell no yall crazy
cant even see what the app does before it asks for a minimum payment of 4.99, could be the best out there dosent matter if ive not idea what service im paying for, before a paywall
paid app dont bother
terrible have to pay so much and did then still needed the elite membership to use them waste or 15 bucks for nothing!!
They ask you to rate the app before you even get started using the app, also pay wall with no trial to see if its even worth it.
trash
trash app cant even scan my card when im looped at the create profile cover and nametag for a solid 20 minutes
this app is just a money grab it has tiers but you can't actually grade until tier 3. but they'll still let you buy grading tokens it just doesn't tell you you cant use them unless you upgrade to tier 3. im sure its probably a good app if you can pay enough to use it. not for casual graders
Really annoying ads and requires a paid subscription to use any features whatsoever.
tried to do the $9 tier and it went from 9 all the way to 15+tax so auto uninstall
Real trash don't waste $15 on this.
Must pay
The app may say free but after getting all your info you are blocked by a paying screen.
Dont bother. Not 1 scan is free.
locked behind a paywall
can't really do anything unless you pay on this app. It's a minimum of about $14. Not really worth it when there's tons of free apps out there for this.
+ 30 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
1%
Neutral (3★)
10%
Negative (1-2★)