Direct Ferries - Ferry tickets

they charged double the actual cost of the ticket. you are better off going to the actual ferry company

The help virtual assistant is completely useless. I had a question that was not on one of the suggested options, and now I have no way of contacting them about my ticket.

wouldn't take my money had to ask my daughter to book it for me

very difficult to log on, wouldn't accept my password

Doesn't work, the code for registration did not work, went back to the login screen and now my password no longer works... useless app.

had to download app to view ticket

they confirmed the refund amount to be PHP 27,610.00. I proceeded with the cancellation because it was close to the original price I paid for. they said that they have processed my refund and I have to wait for it to be credited to my bank account. after more than 10 days, no refund was made. I followed up my request and then they created a new ticket and my refund amount decreased to just Php21,048.79. You literally said you had technical issues. How is it customer's fault? horrible service

The app is useful for finding ferries, but has a glitch where 2/4 times I made a booking, I made a payment using GPay and the money is taken but no tickets or booking number issued. one I was able to reverse the other, DF has just taken my money and won't give it back. (Dispute is with Visa now, > a month later). Won't risk using again.

The worst app I've ever had the misfortune to use. Do yourself a favour.. book your ferry with somebody else.

why do I need an app to get my ticket, very inconvenient

9 hour delay at Holyhead, meaning we arrived at our Dublin hotel at 3:15 am

Rubbish, doesn't work

the outbound trip to Capri was cancelled, and they refuse to pay back the inbound trip! i could fly there! SCAM!!!!!!!!

Keeps crashing every few minutes

Paid extra for flexibility and told to find the ticket on the app -- but it couldn't find my CONFIRMED reservation. I demand a refund

My sailing was cancelled, and the app didn't not sent any notification or alternatives.

just send me a PDF. don't make me install an app

Constantly logged out of app at the most inconvenient times too. Support is either staffed by bots or people who really really don't give a hoot about their customers. We had a not quite straightforward issue with a booking in Argentina and support just kept repeating the same response which didn't even attempt to deal with it. Just gave up in the end and will never use Direct Ferries again.

not working

not working, freezes upon launching

Both the app and the website are borderline unusable. If you use this service, be sure to print out your ticket confirmation because there's no telling whether the website/app will work on the day you're supposed to travel. If there was any other service available to buy my tickets, I would've used it instead.