Review Insights · Google Play
Direct Ferries - Ferry tickets
Direct Ferries Limited · 10,074 ratings · ★ 4.6
4.6
★★★★★
10,074 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"ticket"
6 negative reviews mention this · 20% of all complaints
★★★★★ "why do I need an app to get my ticket, very inconvenient" - Rachel
2
"work"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Rubbish, doesn't work" - Marek Ruzicka
3
"times"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Constantly logged out of app at the most inconvenient times too. Support is either staffed by bots or people who really really don't give a hoot about their customers. We had a not quite straightforward issue with a booking in Argentina and…" - Christopher Foster
4
"ferry"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Dishonest company will not refund payment for a cancelled trip. Using the pretence that the ferry company is not giving them information about the refund even though it's clear that they have been fully refunded. Book direct with ferry comp…" - G M
5
"service"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Both the app and the website are borderline unusable. If you use this service, be sure to print out your ticket confirmation because there's no telling whether the website/app will work on the day you're supposed to travel. If there was any…" - Mattie M
6
"cancelled"
4 negative reviews mention this · 13% of all complaints
★★★★★ "the outbound trip to Capri was cancelled, and they refuse to pay back the inbound trip! i could fly there! SCAM!!!!!!!!" - Tony Walker
7
"booking"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Constantly logged out of app at the most inconvenient times too. Support is either staffed by bots or people who really really don't give a hoot about their customers. We had a not quite straightforward issue with a booking in Argentina and…" - Christopher Foster
8
"doesn"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Rubbish, doesn't work" - Marek Ruzicka
9
"trip"
3 negative reviews mention this · 10% of all complaints
★★★★★ "the outbound trip to Capri was cancelled, and they refuse to pay back the inbound trip! i could fly there! SCAM!!!!!!!!" - Tony Walker
10
"direct"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Constantly logged out of app at the most inconvenient times too. Support is either staffed by bots or people who really really don't give a hoot about their customers. We had a not quite straightforward issue with a booking in Argentina and…" - Christopher Foster
11
"avoid"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Dishonest company will not refund payment for a cancelled trip. Using the pretence that the ferry company is not giving them information about the refund even though it's clear that they have been fully refunded. Book direct with ferry comp…" - G M
12
"missed"
3 negative reviews mention this · 10% of all complaints
★★★★★ "terrible communication! instructions in email stated we can use barcode for scanning but immigration officer stated we have to get the hard copy booking ticket! so we missed the ferry !" - M Fazmie
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
why do I need an app to get my ticket, very inconvenient
9 hour delay at Holyhead, meaning we arrived at our Dublin hotel at 3:15 am
Rubbish, doesn't work
the outbound trip to Capri was cancelled, and they refuse to pay back the inbound trip! i could fly there! SCAM!!!!!!!!
Keeps crashing every few minutes
Paid extra for flexibility and told to find the ticket on the app -- but it couldn't find my CONFIRMED reservation. I demand a refund
My sailing was cancelled, and the app didn't not sent any notification or alternatives.
just send me a PDF. don't make me install an app
Constantly logged out of app at the most inconvenient times too. Support is either staffed by bots or people who really really don't give a hoot about their customers. We had a not quite straightforward issue with a booking in Argentina and support just kept repeating the same response which didn't even attempt to deal with it. Just gave up in the end and will never use Direct Ferries again.
not working
not working, freezes upon launching
Dishonest company will not refund payment for a cancelled trip. Using the pretence that the ferry company is not giving them information about the refund even though it's clear that they have been fully refunded. Book direct with ferry companies and avoid this sham operation. The company response is ridiculous too as though I haven't contacted them umpteen times
absolutely horrendous service. unusable at times. complete con. don't buy flexible ticket.
terrible communication! instructions in email stated we can use barcode for scanning but immigration officer stated we have to get the hard copy booking ticket! so we missed the ferry !
rubbish
the app is trash, it doesn't open 50% of the time. the customer service portal doesnt notify you of messages and will automatically send you back to talking to ai chat bot
Avoid booking through this app/website! The customer service experience has been extremely disappointing. It took them over 48 hours just to respond to a simple cancellation request, and even then, they were completely unhelpful. To make matters worse, they’re charging a $20 cancellation fee - almost equivalent to the cost of a one-way ticket. Definitely not worth the hassle.
impossible to use help
not useful
Avoid Avoid Direct Frerris suddenly cancelled my ferry booking just 24 hours prior to the sail! Tickets that I had booked over 7 weeks earlier, planned everything ahead just for them to make the decision of cancelling my tickets with no explanation. Please book through the ferry company directly and avoid this scam.
do not use them. they wanted to charge me 800 for a round trip to parto santos from and to funchal for 3 ppl and a car. almost 3 times the actual cost. first I paid $678 and then they asked $118 as a "transaction fee". ridiculous
directions to port were so off we missed the ferry
lies about check-in times, I've just missed my ferry because of their inaccuracies
it doesn't work
no work
app never opens
hard work and very unfriendly
Both the app and the website are borderline unusable. If you use this service, be sure to print out your ticket confirmation because there's no telling whether the website/app will work on the day you're supposed to travel. If there was any other service available to buy my tickets, I would've used it instead.
it's is not opening now and takes time if it does and very slow
can't fill it out???
Sentiment summary
93%
Positive (4-5★)
1%
Neutral (3★)
7%
Negative (1-2★)