Review Insights · Google Play
Discover Mobile
Discover Financial Services · 446,807 ratings · ★ 4.8
4.8
★★★★★
446,807 ratings
🎯 Build a better version
Top complaints - extracted from 53 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
17 negative reviews mention this · 32% of all complaints
★★★★★ "this last update the app doesn't work anymore on my phone I'm so upset hard to pay my bill now" - Missy “melley” R
2
"every"
9 negative reviews mention this · 17% of all complaints
★★★★★ "every time I try to log in it keeps saying we're sorry something went wrong!!!!" - Randy Hornby
3
"login"
7 negative reviews mention this · 13% of all complaints
★★★★★ "always has a technical error that I can't login" - Karen Frazier
4
"phone"
7 negative reviews mention this · 13% of all complaints
★★★★★ "this last update the app doesn't work anymore on my phone I'm so upset hard to pay my bill now" - Missy “melley” R
5
"month"
6 negative reviews mention this · 11% of all complaints
★★★★★ "hate that the app has to be updated every month it seems" - Camille Ford
📋 All 53 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App not working, uninstalled and re installed but still not working
every time I try to log in it keeps saying we're sorry something went wrong!!!!
this last update the app doesn't work anymore on my phone I'm so upset hard to pay my bill now
ever since the last update doesn't work on my s26 ultra
does not work
Invasion of privacy. No thanks!
I had charged about 60% on my limit. I had paid over 2yrs and got my total down significantly! Discover sends me a statement that says if I don't use my card in 30 days my account is gone. It's all about money even tho they have 29% card usage charge. Designed to keep you in debt! Never again.
hate that the app has to be updated every month it seems
App is no longer working
This app is not comparable with my Acer Chromebook 311. Why?
Can't log in to the app. My user ID and password work on the web though.
was fine and now it requires an update that isnt compatible with my phone to use. how does that even happen, my phone isnt even that old lol
constantly have to update this app each month I log in to pay my bills
it will not allow me to uninstall it. nor will it show up on my phone irregardless of it stating it was downloaded. it won't update. I've tried resetting. I've tried deleting the cache and the memory but it is of no use.
bad app can't get it to update
Has never worked properly for me!! It wants me to update says it will update later?
why does it need an update every dam month
Why do I have to unfreeze my card every time I use Google Pay? With a Chase credit card, there’s no need to unlock it for each transaction.
I made a payment online instead of Discover emailing my confirmation number along with my payment amount, you are making me sign in again. your subject line I n the email says scheduled payment. payment. I still have not received it via email.
Constant updates!!!
The app has too many updates that block login when I need to use it. No app should have this many security updates. It is literally every 2 weeks the app needs to be updated this is ridiculous. still too many updates.
can't sign in since the acc attached to a old phone number
Not willing to work on older phone.
The occasional update is fine, but having to update the app over and over month after month makes it challenging to manage my accounts.
*Update: -10 stars, worst app ever. Can't do anything without having to update the thing. I shud get credits on my account for loss of my data plan on this horrible app.* Why is it ever time I open this app I have to update the sorry thing?? Geeze ppl!! Get it together.
The app makes me updated every time I open it. It doesn't matter if it's the same day, a few days later, a week later or a month later. This particular day I had to update it three times before I could access my account.
since the latest update which is every time I open the app basically. it's really sickening how often you guys make us update this app but back to my point, since the latest update I cannot apply My Rewards toward my payment. fix this!
not compatible with phone
Their technology sucks
This app has gotten worse overtime. Before discover got bought out by captial one this app worked wonderfully. I loved this app I rated it 5 stars. Now I receive more issues and inconveniences than I ever had. Its like everytime I try to log in I run into an error. Its honestly a issue that I wish would get resolved and stay resolved.
do not reccomend
app keeps saying it's not responding
I literally can't login
I cannot login to this app.
I can't get access to my acct. very frustrating. that's why I started using another credit card.
use to be the number 1 now customer service is trash
app crashes
This app worked great for years until 3 days ago. Uninstalled it, updated, yelled at it, changed my password, changed my user ID, nothing I do will ever get me access to the Discover App again on my phone. I can log on instantly through the web though, but that doesn't resolve the issue. Does this have anything to do with Capital One buying you guys out???
I am experiencing difficulties with app login, I am able to access the application via the web interface but am unable to log in through the app. I have tried deleting cache, reinstalling the app but that did not fix the issue. This has resulted in a significant inconvenience and a suboptimal user experience.
hard to navigate.
It's not letting me into my credit card information,its telling me to update for nothing
Update 4/29. Now cannot log in at all. "We're sorry something went wrong " Congrats on making it harder to pay you, excellent business model.
I have to update this app every month before I can use it
every time I login to use the app I'm taken to yet another software upgrade before I can use it. Total overkill guys! This is a nuisance.
it sucks...I used to like disc but since they went out of business and were bought by capital one they suck....I'm deleting this app and cutting my card in pcs. actually it's a zero rating...
I hate all these updates for no reason. JUST STOP IT!!!!
so like everyone else, the app doesn't open anymore after this last update. this is stupid.
I just hate the companies policies even though I use them. They're pathetic money grabbers ((them))
would be 5 star, but discover had to get rid of the widget. bring the widget back.
always has a technical error that I can't login
+ 3 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)