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Rogers Digital Media · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 98 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"episode"
30 negative reviews mention this · 31% of all complaints
★★★★★ "WHY does my continue watching list NOT have the name of the show?? It's simply a random picture and an episode name, it's so bad, I have no idea what show it is until I click on the show and start watching a second of it to simply see what …" - Janet Beck
2
"watch"
28 negative reviews mention this · 29% of all complaints
★★★★★ "WHY does my continue watching list NOT have the name of the show?? It's simply a random picture and an episode name, it's so bad, I have no idea what show it is until I click on the show and start watching a second of it to simply see what …" - Janet Beck
3
"show"
26 negative reviews mention this · 27% of all complaints
★★★★★ "WHY does my continue watching list NOT have the name of the show?? It's simply a random picture and an episode name, it's so bad, I have no idea what show it is until I click on the show and start watching a second of it to simply see what …" - Janet Beck
4
"shows"
21 negative reviews mention this · 21% of all complaints
★★★★★ "Love when Rogers buys stuff and turns it into hot garbage at the expense of Canadians. The app has no intuitive recommendations (or even ability to reco other shows in the same series) a terrible UI making it impossible to find content and …" - Dani Y.
5
"watching"
19 negative reviews mention this · 19% of all complaints
★★★★★ "WHY does my continue watching list NOT have the name of the show?? It's simply a random picture and an episode name, it's so bad, I have no idea what show it is until I click on the show and start watching a second of it to simply see what …" - Janet Beck
6
"every"
14 negative reviews mention this · 14% of all complaints
★★★★★ "This app is absolutely garbage. Every time we are watching a show, an ad will come on and then skip to the next episode before we even finished the one we were watching. Why are they not fixing this issue?" - Angelina M.
7
"rogers"
14 negative reviews mention this · 14% of all complaints
★★★★★ "Love when Rogers buys stuff and turns it into hot garbage at the expense of Canadians. The app has no intuitive recommendations (or even ability to reco other shows in the same series) a terrible UI making it impossible to find content and …" - Dani Y.
8
"constantly"
13 negative reviews mention this · 13% of all complaints
★★★★★ "The new app is terrible. It crashes constantly. I can't ever watch even half an episode of a show. What a joke. waste of money" - Camille H
9
"garbage"
13 negative reviews mention this · 13% of all complaints
★★★★★ "This app is absolutely garbage. Every time we are watching a show, an ad will come on and then skip to the next episode before we even finished the one we were watching. Why are they not fixing this issue?" - Angelina M.
10
"episodes"
12 negative reviews mention this · 12% of all complaints
★★★★★ "cant find new episodes easily anymore." - Christina Walker
11
"find"
11 negative reviews mention this · 11% of all complaints
★★★★★ "Love when Rogers buys stuff and turns it into hot garbage at the expense of Canadians. The app has no intuitive recommendations (or even ability to reco other shows in the same series) a terrible UI making it impossible to find content and …" - Dani Y.
12
"does"
10 negative reviews mention this · 10% of all complaints
★★★★★ "WHY does my continue watching list NOT have the name of the show?? It's simply a random picture and an episode name, it's so bad, I have no idea what show it is until I click on the show and start watching a second of it to simply see what …" - Janet Beck
📋 All 98 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
WHY does my continue watching list NOT have the name of the show?? It's simply a random picture and an episode name, it's so bad, I have no idea what show it is until I click on the show and start watching a second of it to simply see what the title is that I would like to continue watching. Please change this, ASAP!!
miss the old version that actually worked, not worth the money anymore, can't watch anything 90% of the time
The new app is terrible. It crashes constantly. I can't ever watch even half an episode of a show. What a joke. waste of money
Doesn't work anymore, totally useless I'll need to cancel my subscription I believe.
always says there's a Metadata issue... I watch more ads than the actual show. I'm annoyed 😒
This app is absolutely garbage. Every time we are watching a show, an ad will come on and then skip to the next episode before we even finished the one we were watching. Why are they not fixing this issue?
buffering/closing on its own/not keeping track of where at in the episode you're at/whole process to try to go see a series episode list.... 1hour of an episode took me 1h30..
Fix your garbage app before charging people money for it.
You can actually watch Discovery+ on the PRIME VIDEO app 😉 I find it way easier than their (suppose to be) new and better app 🙄 Plus, there are other apps available on there, it's alot cheaper paying for one to watch it all 😊
I dont understand why you guys changed the Canada app?? I cant even download it on my TV. like what was the purpose of that? most ridiculous thing I've ever had to deal with.
This app is garbage. Cant look at episode descriptions. Will NOT open most of the time. What are we paying for?!?!?!
Rogers ruins everything. No casting option.
Ever since the changeover the app has had some seriously annoying issues. Firstly, the app is no longer available on my LG smart TV, so I can only watch it on my phone. Secondly, my time is never saved for an episode, so I have to drag the time bar a few times to try to find my previous spot, but first I have to watch ads when I open the episode and then each time I adjust the time. Please fix this! It's so frustrating.
this app has alot of bugs. The mini player is very buggy. Anytime an ad plays it messes up the mini player and then loses my spot on the the show. I try watching from the brower it does the same mistakes. so may adds too and half the time it messes up the show. I tried to upgrade to the one with out ads and it won't let me. I hope there is a good update soon
By far the worst streaming app out there. It used to be fine, but since it switched and made you re-sign up it's absolutely awful. It has way too many ads, you can't even skip forward a few minutes or it makes you watch more ads. Also, It will skip an episode halfway through once it goes to a commercial. Not only that the ads buffer like crazy. If you're thinking about signing up, save yourself the frustration and don't. Not worth it.
bad this app's so frustrating. why did Discovery? I love the app that was used from the US and now we're stuck with this new discovery Plus app because now the Canadians have to use this new app while the US still gets to use the old app which the old app was five times better than this. I'm so frustrated and it's not even showing the episodes you've watched. it just shows a little bar and then nothing works and then I lost all my previous shows having to go to this app. am done
Does not cast. Can only watch on phone
awful. the other one was way better. skips whole episode when it goes to commercial. glitchy. reset everything. May cancel but shows are good. app itself is total disappointing and frustrating.
worst app, it'll log you out mid stream because whoever made it didn't code the ads into it correctly, so everytime it attempts to run ads it'll just log out when you go back into the app it'll run ads. like a revolving door of incompetence 😂
never should have changed apps, there is no easy way to go into a TV shows menu to select episodes, in order to do that you have to search it every single time. play back is awful if there is an episode missing, so if there is episode 2 but 3 is missing its unable to just move onto episode 4 you have to go out and search the show to open up the show page to select the season to find the episode. incredibly disappointing, will probably be canceling if things aren't fixed soon.
Casting not supported after Rogers took over. Save your money and time and don't download load it.
I am being charged for an account, but when I sign in it says I have no account and that I need to register.
the new discovery, sucks never had problems before the turnover. I'll watch a show and at least a few times it will stop then go to next episode while I'm still watching current one. so have to go back and then fast forward not knowing where I left off then to have commercials every time so annoying . won't be renewing at all
The motivation for this poor review is the fact that there is no way to simply remove a show from your "continue watching" list.
Another garbage app by Rogers. Nothing is intuitive. Nothing works as it should
Pretty useless app since the Roger's takeover. Asks me to sign in, so I sign in. But still won't let me watch anything. Might have to cancel my subscription very soon since I am clearly paying for nothing at this point.
garbage app crashes
Not impressed. I miss the old app. This one is not user friendly. It doesn't have "new episodes this week", the preview pics are too big. Anytime I open the app on my TV it says "were having trouble connecting, please try again later" Every time! It is harder to find shows that I used to watch on the old app. Im sorry Rogers but you didnt a horrid job on this app. The original was 100x better!
I'm done with this app. I'm canceling. it's been enough time and the problems still aren't fixed. (first review)Does not work great. ads will play in the middle of the episode and says the episode is done, once you back out and go back in we have to watch 7 ads before it would not load. after finally getting it to work again and another 3 ads the title of the show and the time bar refused to go away no matter what I did. The old discovery plus app was bad but this one is on a whole new level.
I'd give zero stars if I could. the new Roger's media app is garbage. Every time I open it I get an error message and have to restart. It just randomly asks me if I want to replay in the middle of an episode showing a screen that looks like the end of the show. The commercials will glitch out and replay 4 times in a row instead of 1 time and then returning to the show. I've been sitting here for 10 minutes now waiting for my show to continue which is why I decided to come write this review.
this app now that ts is operated by Rogers it is the absolute WORST app streaming platform ever... I absolutely hate everything about this app... so GARBAGE, fix this trash Rogers... u guys suck... u should have left the app the way it was ... I need to cancel ... very soon fix this junk...
this app is garbage. since Roger's took it over its been frustrating just trying to watch a show without it stopping mid way every time a ad comes on and then you have to restart the whole episode, multiple times during the whole episode. there is no skip intro feature or remove from continue watching. when you look at what new episodes came out, there is no name of which show the episode came from. its a useless new version of the old discovery plus. Roger's can do better!
i have the ad sub too,ok so i found out if i pause it when i go do something i dont even get ads anymore and it works great,(fire stck)
I have been a long time discovery plus subscriber. I will no longer be buying this subscription. the decision to not have the app accessible to roku users is insane. what a shame because I actually enjoyed this app.
One of the worst streaming apps ever, everytime I use it. It glitches, it does not remember my place on episodes and says restart or close EVERY time I open it. The old app/website is still up and confusing. I'm about to cancel my subscription entirely.
Compared to the old app this one is useless. You cant skip to the next episode in a season when watching one already. You cant see anything related to the title youre watching. You cant search based on the people staring in the shows, and when you search the show names, you scroll until nearly the end of the items shown. You also CANNOT get a description of ANY episode (I even checked their most popular titles). PLUS there are full seasons missing, yet, they were on the old platform.
This app is a joke! Shame on Rogers. I don't even know where to start. I can only watch on my phone because it is not compatible with Chrome Cast. App constantly freezes. It also signs me out multiple times a day and when I click on "sign in" the app does not respond at all, instead I have to re-start my phone everytime. I CANNOT resume an episode, if I don't watch an episode in its entirety then it makes me re-start the episode. This leads to me watching ad upon ad while I find my spot again.
Just downloaded the new version & haven't even been able to watch 1 program. So many ads, program says its over but has 10 min left, if you leave & hope to come back to the same spot - think again. Try to skip ahead to find your place, more ads. I understand ads need to be there for the version I signed up for, but they seem excessive. I read the crummy reviews but tried it anyways because I was missing my favourite shows. Canceling subscription now though & will try to find my shows elsewhere.
I have used this app for years! and this week it doesn't work, the spp will not open...what is happening with it???
Terrible app. Constantly goes black in the middle of watching a show then skips to the next episode, when you go back to the episode you tried to watch you have to rewatch ads back to back to back to back. The shows that used to show up the day of being aired are not being added until many days later. Very disappointed in the changes to what used to be a great app.
Lots of problems, you always get an error message when opening the app. You always have dropped shows, right in the middle of a show. It acts like its the end of the episode, shrinks the screen, to show the next episode, and then just starts the next episode. Also, there is a huge amount of unnecessary commercials. Doesn't show new episodes and had to delete app and re-download for every TV. You can tell theres a new provider. Very disappointed
terrible since the changeover. ever since my app is unresponsive, asks me to sign in even though im signed in, shows experience an error. Also once and episode ends it just plays over again. the same episode. If for whatever reason I stop watching when I click resume it starts from the beginning, its awful.
my shows aren't available and the resume watching feature works sporadically, so you have to guess where you were and watch many extra ads... not fun or relaxing
unable to cast as the button isn't loading.
does not work on roku, and can't cast, really disappointed.
Has become one of the absolute worst apps I subscribe to...this provider changeover has resulted in complete garbage. -had playback issues for weeks - if minimize the app for even a second and go back to it it then says subscribe or sign in so you cant go back to where you left off. So then you have to close app and open again and start over! -yet if I try to manually sign out it wont!! -eps air on TLC and after 2 days ep still not available on app!!! DO BETTER!!
doesn't have updated episodes promptly
If you are in Canada and wanting to stay up to date with any show be prepared to be disappointed. Days after the episode airs on live tv it will show up for streaming, make sure to stay off social media or else the episode will be spoiled. I specifically got this subscription for 90 day fiance and the episodes never air on time, episodes seem to be uploaded completely randomly 1-4 days late!! So disappointing.
This app is horrible since Rogers took over, none of the shows have a consistant release time. The app crashes all the time! I've been loyal to this app and these shows are years but I am really considering unsubscribing :(
Awful!! canceling my subscription.
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Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)