Review Insights · Google Play
Disney+
Disney · 5,080,794 ratings · ★ 4.3
4.3
★★★★★
5,080,794 ratings
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Top complaints - extracted from 56 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"disney"
11 negative reviews mention this · 20% of all complaints
★★★★★ "whats the point of putting a skip intro option if disney programes it to not work proberly mill/ bill doller disney and there making there app buggy the one star is for the above problem but the platfrom is a 3 star once you find a show or …" - Zac M
2
"work"
8 negative reviews mention this · 14% of all complaints
★★★★★ "whats the point of putting a skip intro option if disney programes it to not work proberly mill/ bill doller disney and there making there app buggy the one star is for the above problem but the platfrom is a 3 star once you find a show or …" - Zac M
3
"streaming"
7 negative reviews mention this · 13% of all complaints
★★★★★ "terrible app. struggles to connect to other viewing screens, downloading anything is a chore compared to the other streaming platforms." - A M
4
"paying"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Im paying for the one with ads so I dont have a problem with the ads. my problem is when let's say you miss something and have to rewind a bit, but you happen to pass the point where ads play, you have to rematch all the ads and you cant ev…" - Evan Kaufman
5
"watch"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Im paying for the one with ads so I dont have a problem with the ads. my problem is when let's say you miss something and have to rewind a bit, but you happen to pass the point where ads play, you have to rematch all the ads and you cant ev…" - Evan Kaufman
📋 All 56 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I wish you would fix it when I go into it on my phone it goes green I can't see the screen because it's green
whats the point of putting a skip intro option if disney programes it to not work proberly mill/ bill doller disney and there making there app buggy the one star is for the above problem but the platfrom is a 3 star once you find a show or movie you like and thick black bars/wide screen of allmost every movie and show is a hole other problem not only with disney
Im paying for the one with ads so I dont have a problem with the ads. my problem is when let's say you miss something and have to rewind a bit, but you happen to pass the point where ads play, you have to rematch all the ads and you cant even skip. once you pass the point of ads you dont make us watch them again. garbage company Disney just needs to go out of business or sold off to someone who knows how to operate a corporation.
Won't stop with the ridiculous MAGA ads!
might as well stay with Netflix if all you going to do is show commercials
Cannot log in with password. Nefarious
I went a refund I can't log in with my password or the two code that sent me screw off scammer
terrible app. struggles to connect to other viewing screens, downloading anything is a chore compared to the other streaming platforms.
possibly the worst streaming app I've ever used. Slow, buggy, crashes frequently, and struggles with basic playback functions. Disney has good content, but the app itself is incredibly frustrating to use.
Why am I paying to still get ads? the point of streaming was to pay and not get the ads. dont waste your money its the same as cable or satellite at this point
the app keeps glitching.
don't do it. it's an add trap.
freezes constantly -not internet, only app that does
Doesn't work! On 2025 Sony Bravia 65xr8x app shuts down right after the start up screen. Cache cleared, uninstalled & reinstalled with no improvement. Would give 0 stars if that was an option
Abysmal service since I was forced to uninstall/reinstall apps after some server catastrophe on or about June 20th. I now have to login every time I want to use Disney+. The app crashes multiple times during attempts to use the service. I am an elderly person, alone who just wishes for peace and consistency in products I can barely afford. I expected more from a billion dollar company promising a quality service. If you can do without, don't waste $ until it's fixed.
too much filtering and stopping shows happens on this app sounds like you need to get the bugs out
Now it’s $18.99 ad‑free - a 170% price increaseAnd what did people get for that extra money?Fewer new showsLower quality Marvel contentStar Wars burnoutRemoved titlesMore ads on the cheaper tierNo major movie dropsNo real exclusivesNo reason to stay subscribed
Error Code 83 For this to be happening on all devices on mobile data and my wifi. im talking phones tablets tv playstation PC. like this needs to be fixed. im genuinely upset and about to cancel my subscription.
expensive and not enough new things. also, freezes a lot and way to many commercials
Absolute robbery 11.99 a month with adds or 19.99 a month without is insaine watxh shows or movies on free websites do not go to this app
not working on a Hisense tv with Android tv. the app opens and inmidiatly crash and close by itself. happens in all 3 tvs
unable to stop subscription
it was so dumb to get rid of Hulu for this bs
Have been signed out numerous times within the past year. Its a great streaming service besides the fact that I have to continously resign in.
excesivos anuncios, además que reproduzco algo y no me carga, Antes eras bueno Disney no se que te sucedió . . . arreglenlo porfa
Stop giving me a commercial at credits without letting me watch the credits!!!!!!!!!! - & LET ME MAKE PLAYLISTS
don't like Disney's anymore..
constantly dipping in and out of video quality
terrible app. i skipped an episode and it stopped saving where I was idk what episode I was on. doesn't even save where I was in the episode
Constantly crashes and won't play the selected show.
they want your cc to keep charging when after cancellation, they refused my bank card ,
I just got an ad even though I'm paying for ad free
not working
used to work on Nvidia shield pro not anymore . open then closes . Immediately. followed direction with customer support still nothing. going to let it go. customer support for months won't change what they tell everyone like myself and most are given up telling support to find answers.
I am so sick of the add space I will cancel and never buy anything that's advertised with them
i hate it
Used to work now just has the loading screen and never loads.this was originally written in 2022 absolutely no better in 2026
Doesn't really work with Chromecast. the number of times I've had to listen to the stupid 3 second Disney logo sound loop because the app can't figure out how to make a video advance is truly ridiculous. I have to disconnect from chromecast, load up a video, wait 10 seconds, then cast to the tv. A streaming app shouldn't be so insanely difficult to use. Get rid of your shamelessly self-promoting 3 second bumper on every video.
the app doesn't work. it tries to start the Ad, but all I get is the annoying circle. I can't watch my favourite programs. I think it's best I just cancel. no point paying for something that don't work. even have same issue on my dad's sky with Disney. it struggles to start the Ad forcing us in limbo unable to watch the programme. someone definitely needs to be fired.
Need to go to external website to adjust subscription. Cant use phone for email and password sign in on TV anymore. Really annoying. Have to pay for 4 devices for 4k, i only need 1 device but have to pay more. Makes you watch entire credits before autoplay to next episode. If you want to respect the workers, why not 1 credits at the end of the series. Cancelled subscription. Disney dont care about customers.
App on tv now freezes. Reinstalled. TV login code won't work. I'm stuck.
glitchy and won't play any video or audio now just randomly out of the blue
freezes, crashes, very unreliable stream sevice to be paying for it
Disney is supposed to be about magic. Where is the magic in waiting 5 minutes for 2 ads to load, the app crashes then I re-open it only to have to watch the ads again? This billion dollar company has a slower streaming than pirated sites AND ads while the app charges monthly? It's a mix of greed and incompetence and it's pathetic.
Absoluta basura de aplicación, al transmitir la pantalla a mi televisor no se ve la imagen, sólo la pantalla en negro y el audio. No pierdan su dinero en estas basuras. Encima colocan anuncios en los partidos del Mundial. ¿Es que no les estoy pagando o qué?, para que me coloquen a ver una pantalla en negro
app is buggy and won't move on after watching ads. watched over ten minutes of ads in attempt to watch a programme. rubbish!
Predatory Ads. Gross
the app suck more now, the last update of the app (made against my will because i disabled the update in the play store) keeps on bugging, every time i select a title an error message appears briefly also sometimes the app won't play the next episode and just bring me back to the main menu. I don't know how you could drop the ball even more.
They really need to fix this. It will randomly log you out, then requires you to use the qr code to log back in, which would be fine, if it actually worked. Every time it takes up to half an hour to log in. This is not what I'm paying for.....
If you like decades old shows or shows for kids, that's all they have. And you'll still pay too much for 4 minutes of content followed by 2 minutes of ads. This is a joke.
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Sentiment summary
83%
Positive (4-5★)
3%
Neutral (3★)
14%
Negative (1-2★)