Review Insights · Google Play
Disneyland®
Disney · 91,415 ratings · ★ 4.5
4.5
★★★★★
91,415 ratings
🎯 Build a better version
Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"every"
3 negative reviews mention this · 14% of all complaints
★★★★★ "app isn't opening its forcing me to log in every single time I use it it's allowing me to make reservations at certain restaurants and then they're gone. please fix this ASAP I shouldn't have to log in every time I enter Disneyland" - Bianca Smith
2
"phone"
3 negative reviews mention this · 14% of all complaints
★★★★★ "app crashes regularly. my phone often suggests to put the disneyland app into deep sleep because it crashes more than 10 times a day and uses a lot of battery." - Alyssa Gama
3
"battery"
3 negative reviews mention this · 14% of all complaints
★★★★★ "app crashes regularly. my phone often suggests to put the disneyland app into deep sleep because it crashes more than 10 times a day and uses a lot of battery." - Alyssa Gama
4
"anything"
3 negative reviews mention this · 14% of all complaints
★★★★★ "last time I was here there were app issues so you couldn't moble order anything. this time lightning Lane is a completely sold as a lie and completely ruined my experience. and no help from guest relations" - ENRGZR mike555ro
5
"disney"
3 negative reviews mention this · 14% of all complaints
★★★★★ "app isn't opening its forcing me to log in every single time I use it it's allowing me to make reservations at certain restaurants and then they're gone. please fix this ASAP I shouldn't have to log in every time I enter Disneyland" - Bianca Smith
6
"works"
3 negative reviews mention this · 14% of all complaints
★★★★★ "UI Bug on Pixel 10: App works fine when logged out, but the moment you log in, all JavaScript touch targets on the profile/reservation tab freeze up. Confirmed account data works fine on my old Pixel 9, this is a code layout conflict with P…" - Chris Peterson
7
"tickets"
3 negative reviews mention this · 14% of all complaints
★★★★★ "stupidest app ever when buying tickets. resets if you change the rotation of your phone." - Daniel Miller
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
requires Google maps which is invasive and shouldn't be needed
app isn't opening its forcing me to log in every single time I use it it's allowing me to make reservations at certain restaurants and then they're gone. please fix this ASAP I shouldn't have to log in every time I enter Disneyland
with all the money you make you can't design an app that doesn't crash every 2 seconds?
app crashes regularly. my phone often suggests to put the disneyland app into deep sleep because it crashes more than 10 times a day and uses a lot of battery.
last time I was here there were app issues so you couldn't moble order anything. this time lightning Lane is a completely sold as a lie and completely ruined my experience. and no help from guest relations
Great for navigating the crowds and organizing a lot of the days many Disney activities. Update. Started crashing after last update when attempting to open the app. can't open it at all now.
UI Bug on Pixel 10: App works fine when logged out, but the moment you log in, all JavaScript touch targets on the profile/reservation tab freeze up. Confirmed account data works fine on my old Pixel 9, this is a code layout conflict with Pixel 10 security containers. My wife is glad she hasn't migrated to the newer phone yet before our trip!
I LOATHE this battery sucking, datamining nonsense. App just redirects to disney go for anything important. The old app was FAR better than this bloated ad crammed visually discordant nonsense
stupidest app ever when buying tickets. resets if you change the rotation of your phone.
sucks and hard to navigate
hard to get into when linked to another account
it sucks
terrible, we wasted money on rhe fast line passes just dor half the rides to be closed and all of them are a few hours ahead. we had to wait in normal lines which took hours which is terrible. waste of money. dont ever get lightning passes.
Never works properly. now when I press on anything like reserve dining it doesn't do anything this app is awful.
error when trying to add gift card as payment to order food
Awful to use on samsung device. not intuitive AT ALL! Messy fix it Disney!
app is crashing and battery consumption is more as it's being reported in the battery stacs in the device.
it's ok but crashes a lot for me, or logs me out andi have to her logging back in very annoying.
the reservation system is not easy to navigate when using passes and electronic tickets.
never works or loads
I mean, it's a great try but absolutely buggy and unintuitive. cast Members had to help with nearly every booking, missed/out of date notifications, and so on.
I can't add my Costco tickets. it won't let me put our names in. wasting time.
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
8%
Negative (1-2★)