Review Insights · Google Play
Disneyland®
Disney · 90,873 ratings · ★ 4.5
4.5
★★★★★
90,873 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"makes"
3 negative reviews mention this · 11% of all complaints
★★★★★ "sucks that it makes you login each time you open" - jamie cuellar
2
"terrible"
3 negative reviews mention this · 11% of all complaints
★★★★★ "terrible kept saying when I went to make acount that there servers were down" - Adley Batiz
3
"kept"
3 negative reviews mention this · 11% of all complaints
★★★★★ "terrible kept saying when I went to make acount that there servers were down" - Adley Batiz
4
"needs"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Disneyland needs to rework this app. The new user on-boarding is really bad." - Troy C
5
"work"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Disneyland needs to rework this app. The new user on-boarding is really bad." - Troy C
6
"difficult"
3 negative reviews mention this · 11% of all complaints
★★★★★ "The company is to dependant on internet, apps and email. This makes it difficult when unplugged." - T.B. GONZALEZ
7
"awful"
3 negative reviews mention this · 11% of all complaints
★★★★★ "awful!!! this is the worst app I've ever used." - Wendy Nurock
8
"keeps"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Just keeps spinning on many of the tasks. Had to switch to the website often for anything important." - Zachary Rairdon
9
"process"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Disney has turned what should be a simple process into an unnecessarily complex and time-consuming experience. Guests are now required to manage both tickets and park reservations, effectively doubling the work just to enter a park. The app…" - Matt (MattyAlfredo)
10
"tickets"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Disney has turned what should be a simple process into an unnecessarily complex and time-consuming experience. Guests are now required to manage both tickets and park reservations, effectively doubling the work just to enter a park. The app…" - Matt (MattyAlfredo)
11
"park"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Disney has turned what should be a simple process into an unnecessarily complex and time-consuming experience. Guests are now required to manage both tickets and park reservations, effectively doubling the work just to enter a park. The app…" - Matt (MattyAlfredo)
12
"every"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Disney has turned what should be a simple process into an unnecessarily complex and time-consuming experience. Guests are now required to manage both tickets and park reservations, effectively doubling the work just to enter a park. The app…" - Matt (MattyAlfredo)
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very poor directions even using the app
sucks that it makes you login each time you open
terrible kept saying when I went to make acount that there servers were down
This was very hard to navigate for me.
Disneyland needs to rework this app. The new user on-boarding is really bad.
awful!!! this is the worst app I've ever used.
I can't get app to advance to let me use lightning lane pass that I paid for but can't use
Disney has turned what should be a simple process into an unnecessarily complex and time-consuming experience. Guests are now required to manage both tickets and park reservations, effectively doubling the work just to enter a park. The app only adds to the frustration-forcing users to track multiple confirmation numbers, reservation IDs, and other identifiers with no clear, streamlined flow. Instead of reducing effort, it increases the burden on the customer at every step. what a waste
Keeps crashing right after start up
We are trying to buy tickets and this stupid app keeps having errors. We've tried 3 credit cards and every time it errors and all the information gets deleted. This app pisses me off.
Nothing in this app makes any kind of sense, it's like it was designed by monkeys
terrible app! kept closing on me, barely got to use it. got my lightening lanes refunded and only got 2 complimentary lightening lane passes to compensate my frustration with this app. ridiculous!
this app is disgusting
A truly terrible app, you can do everything in one place, except only 20% of it actually functions as intended.
Doesn't preload meal cards onto account
A necessary evil if you go to Disneyland. It's just awful...so non-intuitive. Seems intentionally designed with all kinds of stuff that interferes with finding and reserving high demand rides. In DCA, fast passes for Guardians and Soarin are gone by 8:45 a.m.
I can't even ceeate an account. It sends an email, which by the time I have switched over and got the code then switched back to the app, it puts me back at the beginning of the create an account process. USELESS!
it was awful. everytime we logged in, it would kick us out. we were unable to use our lightning passes so disappointed.
Samsung S26 Ultra does not work
needs a lot of work to be more helpful
The company is to dependant on internet, apps and email. This makes it difficult when unplugged.
App sucks, lighting pass sucks. good luck!
Just keeps spinning on many of the tasks. Had to switch to the website often for anything important.
this app is so far behind the competition. example, legoland app was a breeze through and this one was such a struggle that we ended up using manual map along with the app
the process of swiping between tickets is excessively frustrating. there needs to be buttons to change between tickets.
We went to DL/CA 3/8 - 3/10/2026 for our daughter's 10th birthday. We had 3‐day Park Hopper's w/ LL & found that LL was a big waste of money. Every day it was difficult to schedule a ride as most of the popular rides didn't have availability or LL wasn't an option. Lines were long, rides were closed (Star Wars) & rides kept breaking (Matterhorn, Spiderman, big coaster at CA, etc.). We finally gave up & left early on 3/10 because we weren't able to go on Guardians, etc. So disappointing. 😞
I think they cram way too much into the app and make it very difficult to navigate. Links directing you to everywhere and everything. That should be reserved for their website. The app should focus on what's going on when you're at the park. Even without that, basic functions are convoluted. I can't even add my cc to the app, only able to do it on the website.
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
8%
Negative (1-2★)