Review Insights · Google Play
DistroKid
DistroKid · 19,238 ratings · ★ 4.7
4.7
★★★★★
19,238 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
6 negative reviews mention this · 18% of all complaints
★★★★★ "app keeps throwing up error messages. tried uninstalling and reinstalling. same thing keeps happening. tried clearing cache. tried logging out and logging in. anytime I go to a new tab, error message. nonstop. I can't access my promo cards.…" - Nol Lid
2
"release"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Do not use this app. Its a scam. At first everything works fine then nothing works. can't delete or re release anything. can't fix any issues with releases unless you give them 90 dollars for an upgrade. but why would I pay more for an app …" - Erik Delka
3
"paid"
5 negative reviews mention this · 15% of all complaints
★★★★★ "i aborted a release after it failed to release and they wanna charge me for something i canceled. and it says renews on December 7th for membership. the release was aborted, but the store maximize ($5) didn't and they won't allow anymore ti…" - Jason Groves
4
"music"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Can I submit my music video and send it to tv by using Destro Kid??" - Joseph Kalala
5
"service"
5 negative reviews mention this · 15% of all complaints
★★★★★ "I paid for A Service That's Cheats Me WoW they Double bill for subscriptions crooks" - Sean Nettles
6
"error"
4 negative reviews mention this · 12% of all complaints
★★★★★ "I was actually surprised to see this many high ratings for this app. This app only works about 50% of the time for me, and the other 50% im just looking at Infinite loading screens, with intermittent messages saying "unknown error occurred"…" - Brent Hogue
7
"distrokid"
4 negative reviews mention this · 12% of all complaints
★★★★★ "I was actually surprised to see this many high ratings for this app. This app only works about 50% of the time for me, and the other 50% im just looking at Infinite loading screens, with intermittent messages saying "unknown error occurred"…" - Brent Hogue
8
"plan"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Google Play Team, please help. I paid for the Musician Plus plan on April 9th via Google Play (Ticket #3812586). Payment was successful, but the app is not giving me service and asking for a credit card. I have been waiting for 8 days. Supp…" - Bible study Basic knowledge
9
"account"
4 negative reviews mention this · 12% of all complaints
★★★★★ "I am using the Distrokid distributor from last 4 months, All is ok and very easy to use, But as a Pakistani user the payments method is very hard for us, The payments don't received directly to our Bank accounts, we have to go bank again an…" - Rehan Khan
10
"upload"
4 negative reviews mention this · 12% of all complaints
★★★★★ "I just spent my entire birthday preparing and uploading a ton of work. Then I go to edit the "number of tracks" from 30 to 18. Setting that simple number to 18 wipes out ALL THE WORK I UPLOADED. PLEASE FIX THIS. MEH. GRUNT." - jenny ocean
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Do not use this app. Its a scam. At first everything works fine then nothing works. can't delete or re release anything. can't fix any issues with releases unless you give them 90 dollars for an upgrade. but why would I pay more for an app that isn't working as it should already??
i aborted a release after it failed to release and they wanna charge me for something i canceled. and it says renews on December 7th for membership. the release was aborted, but the store maximize ($5) didn't and they won't allow anymore til paid. DON'T BOTHER! Just don't! it's ai operated, the people in it if any at all just copy and paste for problems they refuse to fix that's their apps fault/bug. pretty much they will violate the agreement!
the best. I'm happy
I paid for A Service That's Cheats Me WoW they Double bill for subscriptions crooks
I paid for a 1-year subscription and I set up my first album to be put on Spotify and YouTube music. I gave them a long time to set things up for the release date. they did not release any of my music on either platform. I contacted them and they told me they would fix the problem. They had over two to three weeks to fix the problem. They refused to give me a refund and give me an update on the issue. I used my bank to get a refund. I feel like I was scammed.
The process is slow and unreliable half of my platforms have not received my music there is no tutorial for a outdated and idiotic UI build which is ridiculous? And if my music is now being distributed, why am I paying a yearly subscription? I will be moving to CD baby there I pay once and my music stays up i'd rather deal with their royalties than the incompetence of this malfunctioning distributor
I just spent my entire birthday preparing and uploading a ton of work. Then I go to edit the "number of tracks" from 30 to 18. Setting that simple number to 18 wipes out ALL THE WORK I UPLOADED. PLEASE FIX THIS. MEH. GRUNT.
there's a lot of bugs!!!
Nice app
App is useless when 2FA fails. No code sent as SMS with 4digit code. Support couldn't fix it. Now I'm locked out and can't release music. Looking for a new distributor. I get this message so many times: [We had trouble sending a verification text message to your mobile phone. Please check that you entered your mobile phone and country code correctly.]
the streams to $$$ aint adding up.
Google Play Team, please help. I paid for the Musician Plus plan on April 9th via Google Play (Ticket #3812586). Payment was successful, but the app is not giving me service and asking for a credit card. I have been waiting for 8 days. Support is not fixing it. Please take action against this developer and activate my service. I don't want a refund, I want my plan active
Every time I upload on Thursday or Friday my tracks aren't uploaded to YouTube... this has happened so much and it's stopping me from making money. also withdrawal fees are outrageous from Tipalti.. worst I've ever seen for any service
Awesome
I'm having all kinds of issues with this app not working properly
not working today
worst app ever cone people I gave u 24 dollars for a whole year, and one month after you want me to renew my credit card and you even lock me from making uploads.. why distro are you not keeping the one year contract we sigh ed
nagbayad ako ng 1400 pero hind ko magamit ang apps dahil humihingi p sila ng another payment gamit ang atm card . nakalagay hindi daw counted ang subcription ko sa google play via gcash or maya apps kailangan bank payment . so nakalagay dto sa apps kht sa paypal pede mag bayad pero pag nakasubscribe ka na sa plan. dun mo makikita bago k maka upload need mo muna mag subscribe .. kaya maliwanag na ito ay isang SCAM.bakit hinahayaan ito na i promote sa meta at nakalagay pa is #1 plat form its a BAD
I will be moving over to a different distribution app as soon as I have the money. This app is ALWAYS giving errors, logging me out and saying my card has been declined when what I paid for has been paid for over a month. Absolute garbage app because of all of the headaches it is causing.
please remove payment card option I can't even upload my new album dude.... I won't remove my rating until that payment card option is removed. it's very annoying distrokid team help me
new update, does not allow me to login. I keep getting an error. I have tried uninstalling and reinstalling, same issue. It worked perfectly until the update.
God forbid you lose access to your Gmail account and can't remember your old debit card info. No actual customer service phone number after years in the business seems like a lazy business tactic to me. There is no other way to verify your account if you lose access to these, apparently, which is ridiculous. I tried to return and build on the platform that I started with, but it seems y'all really don't care about your people, huh?
It's hard to use I purchased the musician plan and couldn't use the program so I cancelled the plan and really I need my money back please
am trying to upload my music and evrytime I select the file distrokid just restarts and itd delaying my release
hey please I don't even can't do anything with this account, please refund me my 💰
I was actually surprised to see this many high ratings for this app. This app only works about 50% of the time for me, and the other 50% im just looking at Infinite loading screens, with intermittent messages saying "unknown error occurred". The distrokid website is awesome, the app has given me nothing but trouble
Can I submit my music video and send it to tv by using Destro Kid??
I am using the Distrokid distributor from last 4 months, All is ok and very easy to use, But as a Pakistani user the payments method is very hard for us, The payments don't received directly to our Bank accounts, we have to go bank again and again, Some times the bank don't give us our earnings.
Constantly glitching.
app keeps throwing up error messages. tried uninstalling and reinstalling. same thing keeps happening. tried clearing cache. tried logging out and logging in. anytime I go to a new tab, error message. nonstop. I can't access my promo cards. I can't do anything. this started happening about a month ago. before that it was flawless and no problems whatsoever. idk what's going on now. but it is unusable.
the glitching is insanely bad please fix this
Customer service is inept. At this point I am hoping that having them sell my songs, willl be a good experience. i don't like hoping like this. i would like to be confident that they know what they're doing. but I just try to set up the merch account to sell t shirts and coffee mugs, and they had no clue what they were doing. often in middle of a conversation, they just disappeared. they would either answer me an email or refer me to the email if they didn't disappear. There was no real concern
Worked great up until now. Opened the app and was met with an error that kicked me out. Tried logging back in and the app acts like I'm starting a new account, asking me to pay for a plan that I'm already paying for. For some reason, the support email address won't work for me either. App is up-to-date. Need this fixed asap, otherwise no sense in paying $24.99/ year for an app I can't even use anymore.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)