Review Insights · Google Play
DMSS
Hangzhou Dong Bin Information Technology Co., Ltd. · 397,353 ratings · ★ 4.4
4.4
★★★★★
397,353 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
12 negative reviews mention this · 29% of all complaints
★★★★★ "update firmware cái mất luôn tính năng tắt camera hồng ngoại" - Duong Bui
2
"login"
6 negative reviews mention this · 15% of all complaints
★★★★★ "App is forcing to create a login. Previously it never did so." - A Aqib
3
"cameras"
6 negative reviews mention this · 15% of all complaints
★★★★★ "If app has been opened and left running when returning you have to close it and open a fresh or the cameras loading crash. it's much worse now than previous" - David
4
"camera"
5 negative reviews mention this · 12% of all complaints
★★★★★ "If app has been opened and left running when returning you have to close it and open a fresh or the cameras loading crash. it's much worse now than previous" - David
5
"view"
5 negative reviews mention this · 12% of all complaints
★★★★★ "This app doesn't function at all as an app for answering the intercom remotely. If you're out, you can't use it. When I tried to change the password, it was rejected because it said the network connection was unstable but I wasn't. I doubt …" - Kai Awada
6
"account"
5 negative reviews mention this · 12% of all complaints
★★★★★ "forces sign up to an account where it never used to. Often breaks and can't view cameras" - Gavin Varian
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App is forcing to create a login. Previously it never did so.
If app has been opened and left running when returning you have to close it and open a fresh or the cameras loading crash. it's much worse now than previous
the app doesn't sent any code in Gmail
This app doesn't function at all as an app for answering the intercom remotely. If you're out, you can't use it. When I tried to change the password, it was rejected because it said the network connection was unstable but I wasn't. I doubt the validity of the positive reviews.
app glitching and not replaying
cant even hear me from the camera direct.. and cannot enable all the buttons on app
Forcing 5-10 second unskippable ads at every single tap on a security camera application is an absolute failure of common sense. A security app requires instant access for monitoring, not corporate spam. This greedy and poorly engineered UI shows a complete lack of respect for user experience and safety. It is highly frustrating and utterly unprofessional for a brand like Dahua. Fix this immediately.
keeps force loading the wrong playback vodeo from 20-30 minutes prior to the one you want to view.
Changing my password on this app should not be a struggle. Its rubbish.
The more they update the app the worse it gets. Terrible experience, 30 second recordings don't load instantly and when you do finally get them to play they don't play in full, they now cut out after a couple of seconds. I've cleared the cache, I'm on the latest version. It used to be a good app until they started updating it and making it look more modern.
Too many bugs after the last update like DVR restarting during playback, some settings not loading and resulting in DVR restarts, Live feed freezing when looking at other cameras etc. Also please get rid of the useless email login requirement to add a local device.
Has never worked properly. Constantly "squashing bugs" yet I never see an improvement with each update...
forces sign up to an account where it never used to. Often breaks and can't view cameras
worked perfectly in the beginning but in 2025, always fails to connect to the network when im out. I get alerts but cant check the camera and the alerts are delayed by up to 10 minutes sometimes, including when I'm home. one year later and still intermittent. works fine when at home but when out, difficult to access... gets to 95% and fails and service is fine
upadte vertion is bad
otp not coming
unintuitive and almost useless
verification code not receive?
create an account didn't work i can't create account the mails didn't delivered to me
after recent update app not responding properly
It keeps freezing while running, and the images are getting stuck; this problem has been occurring ever since the update.
Live view not working. It hangs after the latest update. Fix it asap
Dear Dahua Support Team, After a recent DMSS app update, we noticed a change in the video doorbell notification behavior. Previously, when a visitor pressed the doorbell, the notification on the mobile phone displayed a live video preview before answering the call. This allowed users to see who was at the door and decide whether to answer or unlock the door. Since the latest update, notifications only show an incoming call alert without any video preview. Users must first answer the call to see
i can not access my camera. it tells to input mail and password that i never set to use. now it useless.
not run without login
Forced login after last update
at first it wasn't required login u can watch it now they require to signup but when we signup they need a code and the code they don't send why it happened
Forcing users to create account and removing the local option is pathetic.
I dont want to create an account
REQUIRING a login??? are you serious??? hell no
block the DMMS
This last update is very poor. always lagging. Cannot see the latest video immediately.
Another update disaster. Since the 30th May update all my cameras are freezing and stop when watching live. I have to force stop the app to fix the problem.
update firmware cái mất luôn tính năng tắt camera hồng ngoại
Extremely Bad Support the app is faulty. cannot receive password reset for the last 20 days plus no reply from the app developers, the apps smart light function is still faulty after sends emails to fix for the last 2 years dont look like it will be fixed .... its just as bad as a Hikvision Dvr
Please how I turn off the light the cameras
so so.
I cannot view on my cellphone.
new update made it mandatory to sing in, i do not want to make an account just to view my cameras
My settings keep changing without me physically changing them
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Sentiment summary
84%
Positive (4-5★)
3%
Neutral (3★)
13%
Negative (1-2★)