Review Insights · Google Play
Domino's Pizza - Food Delivery
Jubilant Foodworks · 3,610,959 ratings · ★ 4.7
4.7
★★★★★
3,610,959 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
18 negative reviews mention this · 62% of all complaints
★★★★★ "Your service is very poor, especially the delivery boys. Last night I ordered a pizza, and after 1 hour 30 minutes the delivery boy called me and said he couldn't find the address. If you cannot deliver on time, then why do you say that the…" - Rima Roy
2
"delivery"
8 negative reviews mention this · 28% of all complaints
★★★★★ "Your service is very poor, especially the delivery boys. Last night I ordered a pizza, and after 1 hour 30 minutes the delivery boy called me and said he couldn't find the address. If you cannot deliver on time, then why do you say that the…" - Rima Roy
3
"service"
7 negative reviews mention this · 24% of all complaints
★★★★★ "Your service is very poor, especially the delivery boys. Last night I ordered a pizza, and after 1 hour 30 minutes the delivery boy called me and said he couldn't find the address. If you cannot deliver on time, then why do you say that the…" - Rima Roy
4
"dominos"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Baddest after sales service. I received undercooked food and on behalf of my complaint I received a discount coupon of half of my paid amount, whereas I requested for a refund. Moreover, the AI chat support is too irritating and pathetic. N…" - Vikram Jeet Dutta
5
"experience"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Just had a terrible experience from the app had no order delivered, no refund initiated and no response from the store and delivery man very very disappointed with Domino's I will not recommend for users to order through the app whatsoever …" - Sadashiva Benakatti
6
"pizza"
5 negative reviews mention this · 17% of all complaints
★★★★★ "not serving good pizza" - sachin Kumar
7
"delivered"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Your service is very poor, especially the delivery boys. Last night I ordered a pizza, and after 1 hour 30 minutes the delivery boy called me and said he couldn't find the address. If you cannot deliver on time, then why do you say that the…" - Rima Roy
8
"order delivered"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Just had a terrible experience from the app had no order delivered, no refund initiated and no response from the store and delivery man very very disappointed with Domino's I will not recommend for users to order through the app whatsoever …" - Sadashiva Benakatti
9
"support"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Baddest after sales service. I received undercooked food and on behalf of my complaint I received a discount coupon of half of my paid amount, whereas I requested for a refund. Moreover, the AI chat support is too irritating and pathetic. N…" - Vikram Jeet Dutta
10
"customer"
4 negative reviews mention this · 14% of all complaints
★★★★★ "no proper customer support no timed delivery very frustrating" - Sankalp Mishraji
11
"domino"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Baddest after sales service. I received undercooked food and on behalf of my complaint I received a discount coupon of half of my paid amount, whereas I requested for a refund. Moreover, the AI chat support is too irritating and pathetic. N…" - Vikram Jeet Dutta
12
"ordered"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Your service is very poor, especially the delivery boys. Last night I ordered a pizza, and after 1 hour 30 minutes the delivery boy called me and said he couldn't find the address. If you cannot deliver on time, then why do you say that the…" - Rima Roy
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Your service is very poor, especially the delivery boys. Last night I ordered a pizza, and after 1 hour 30 minutes the delivery boy called me and said he couldn't find the address. If you cannot deliver on time, then why do you say that the order will be delivered within 30 minutes ...????
Baddest after sales service. I received undercooked food and on behalf of my complaint I received a discount coupon of half of my paid amount, whereas I requested for a refund. Moreover, the AI chat support is too irritating and pathetic. Never gonna order again online for Dominos and I am going to post this on social media everywhere with the screenshots and food pictures too.
fast order now
worst app ever I seen he is not delivering order and didn't even talk properly don't use itt
no proper customer support no timed delivery very frustrating
very bad service its nine minute since 1.5hrs and then preparing after that app cancelled the oder very bad plzzz dont order plzz in🤮🤮🤮🤮😡😡
Just had a terrible experience from the app had no order delivered, no refund initiated and no response from the store and delivery man very very disappointed with Domino's I will not recommend for users to order through the app whatsoever and honestly speaking I never choose any other brand when it comes to pizza but now I will have look for other options👿👿!!
Recommend not to order from them use third party app to order from them it's much faster than their own service.
I have its an second experience with domino's that orders are getting accepted but delevery not done, i have also raised complaint for last order as well but none of your customer care looking on it. Now going to raise an issue with playstore as well
very good
very bad app i placed my order and got delivered after 2 hours and even that good was cold or like it was smelling bad very bad service tbh
late and many times cancelled my order so disappointment
help section is useless
after 15 min latter domino's send order cancel even timeline still on ur order reached in 15min
order no. 780290 date 10/05/2026. expected arrival time was 30-45 minutes it's been 2hr order still undelivered learnt a lesson never ever use domino's again.
worst experience my order was not given after taking money
world's wrost company don't order anyone no on time delivery no customer support no contact number available delivery staff behaviour is very bad
Moradabad dominos shop is not doing well. this shop not baking pizza properly. and stuffing as well.
didn't gave my last order perfectly the burger was burnt very horribly and when we told to refund or return they took a long hour to make our next order !
Incomplete order was delivered on 10-May-26 and the second half of the order was delivered cold and after 90 mins. Also the store manager of the Kalyan Birla college outlet was not available and only telling lies. I have uninstalled the app and am not going to order pizza from dominos from anywhere in the country. really bad experience for me.
always experience late delivery today I ordered 1 hour ago it didn't arrived yet so bad to see that I will never recommend dominos to anyone.. very bad workers ..
They don't provide any type of customer support not matter what your issues are.
Very poor service, infact worst service here at Bhootnath Dominos Branch. Very rude delivery persons. you should better order from other delivery platforms.
dominos is getting worse i ordered cheese burst but my order came without cheese burst there was just extra layer of dough in it not going to order anything from now onwards
delivery is always late very bad experience always take 2 hours for delivery 🙄
worst company with worst service
worst company ever and does not teach their delivery boy any manners
not serving good pizza
today special day mother day u can give some greetings card
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
4%
Negative (1-2★)