Review Insights · Google Play
Domino’s
Domino's Pizza Enterprises Limited · 38,470 ratings · ★ 4.4
4.4
★★★★★
38,470 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
10 negative reviews mention this · 34% of all complaints
★★★★★ "Absolutely horrendous app. Location pinpoint doesn't work and I am unable to key in the correct address for my home. Ended up entering an address that is not the full address and the app leads me to select a store too far to deliver but sti…" - Bryan Bong
2
"delivery"
6 negative reviews mention this · 21% of all complaints
★★★★★ "I have used this for years despite whatever terrible decision this company makes which is pretty consistent but this is disgusting the value range pizzas have gone from $14 on delivery to $18 this is unnecessary and disgusting what a terrib…" - Snow storm
3
"doesn"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Absolutely horrendous app. Location pinpoint doesn't work and I am unable to key in the correct address for my home. Ended up entering an address that is not the full address and the app leads me to select a store too far to deliver but sti…" - Bryan Bong
4
"work"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Absolutely horrendous app. Location pinpoint doesn't work and I am unable to key in the correct address for my home. Ended up entering an address that is not the full address and the app leads me to select a store too far to deliver but sti…" - Bryan Bong
5
"account"
4 negative reviews mention this · 14% of all complaints
★★★★★ "there is no home page to go to. even the phone's back button doesn't work secondly, after u go all the steps to order and even pay, it just shuts down. so reopen the app, there's no page to review your recent / previous order. so we don't k…" - Syahrir Sukarno
6
"allow"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Absolutely horrendous app. Location pinpoint doesn't work and I am unable to key in the correct address for my home. Ended up entering an address that is not the full address and the app leads me to select a store too far to deliver but sti…" - Bryan Bong
7
"pizza"
4 negative reviews mention this · 14% of all complaints
★★★★★ "I have used this for years despite whatever terrible decision this company makes which is pretty consistent but this is disgusting the value range pizzas have gone from $14 on delivery to $18 this is unnecessary and disgusting what a terrib…" - Snow storm
8
"already"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I have used this for years despite whatever terrible decision this company makes which is pretty consistent but this is disgusting the value range pizzas have gone from $14 on delivery to $18 this is unnecessary and disgusting what a terrib…" - Snow storm
9
"store"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I have used this for years despite whatever terrible decision this company makes which is pretty consistent but this is disgusting the value range pizzas have gone from $14 on delivery to $18 this is unnecessary and disgusting what a terrib…" - Snow storm
10
"food"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Absolutely horrendous app. Location pinpoint doesn't work and I am unable to key in the correct address for my home. Ended up entering an address that is not the full address and the app leads me to select a store too far to deliver but sti…" - Bryan Bong
11
"payment"
3 negative reviews mention this · 10% of all complaints
★★★★★ "there is no home page to go to. even the phone's back button doesn't work secondly, after u go all the steps to order and even pay, it just shuts down. so reopen the app, there's no page to review your recent / previous order. so we don't k…" - Syahrir Sukarno
12
"email"
3 negative reviews mention this · 10% of all complaints
★★★★★ "there is no home page to go to. even the phone's back button doesn't work secondly, after u go all the steps to order and even pay, it just shuts down. so reopen the app, there's no page to review your recent / previous order. so we don't k…" - Syahrir Sukarno
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I have used this for years despite whatever terrible decision this company makes which is pretty consistent but this is disgusting the value range pizzas have gone from $14 on delivery to $18 this is unnecessary and disgusting what a terrible business decision you're already losing money so you decide to raise the prices I am never buying from the store again which is a shame
I don't know who changed this app but you are a moron. I can't log in so I have to enter everything in every time. The worst app ever!
Absolutely horrendous app. Location pinpoint doesn't work and I am unable to key in the correct address for my home. Ended up entering an address that is not the full address and the app leads me to select a store too far to deliver but still allows me to order. Even worse, you can't even reach the store via direct phone, only through the hotline that hangs up. Whoever that is behind the developer team, please get your act together. It is so disappointing that good food is destroyed by bad app.
there is no home page to go to. even the phone's back button doesn't work secondly, after u go all the steps to order and even pay, it just shuts down. so reopen the app, there's no page to review your recent / previous order. so we don't know if the order went through. if check the payment account (bank/grab) it shows that u have paid. but there's no confirmation at all. could it be in email? no. and I'm hungry.... very disappointed.
Completely unusable. This app was great until the most recent update, now it's total garbage for lack of a better word. It's now extremely laggy & doesn't allow signing in to your account... it just redirects you to login and when (correctly & successfully) i put my account details in, it tells me the account already exists and asks me to sign in, redirecting me to start the process from the beginning in an endless loop. Will gladly adjust my rating if previous update features are brought back.
poor app. hard to use. login hard. keep log out. always need to log in.
OMG. Whoever made this app needs to be taken out bush. Absolutely unusable. Do the CEOs even check the apps before approving them? Don't waste your time.
order thru apps by delivery sangat lambat. 2 jam order .. belum dapat lagi. very disappointed..
Let me look at the menu Before I order
app 2 tahun sebelum ni lagi baik dari sekarang, teruknya, sapa yang buat update ni memang sampah. location tak betul, alamat yang simpan hilang, setiap kali masuk setiap kali juga minta alamat. masuk dalam app automatik dibawa ke website, Menda ni domino's? dari rasa lapar, langsung tak nak makan pizza. sebab Apps nya sampah. so uninstall je la,
it deduct my money than the main page start again after i make payment
App baru ni tak boleh pilih store delivery. Tiba-tiba Domino call sebab tak cover tempat .Kata aku salah pilih store delivery. Eh. bodohla. Stupid. Option pilih store delivery pun xde.
app is not working at all.
does not work with android
app lembab sampah
Does not allow VPNs usage.
Apps not user friendly
the latest UI is rubbish, please allow access to the app first instead of forcing user to pick delivery / pickup options ... there are many other functions besides ordering, and we are stuck at ordering the moment the app is open. what's about delivery tracker? what about browsing the menu?
This is the worst online fast food app in Australia. A terrible clunky web app, it also tries to scam you with dodgy third part ads and then they spam you with already-expired vouchers which don't work. How TF are they not broke?
order mknn tp x smpi... order live tau2 dah delivery ke umah tp xsmpi2 lg mknnnye
app is completely broken, wont even let me put in an order
drives me insane that it never lets me log in. I have an account, and it literally never lets me log in. I just did the update, and now it won't even let me order pizza... really? good job 👏 👏 👏
new version forces you to select deliver later, however does not allow you to choose time or date, hence unable to order.
Domino's nailsworth overcharged me and the cook is obviously sick because he keeps coughing into his sleeves while making food.
Was about to order a few pizzas for the footy, then saw they don't do anchovies anymore. I promptly uninstalled the app, went to the local pizza place instead, and added extra anchovies.
fox your payment details.. cant enter card details.. incredibly frustrating.
Lag and doesn't show my order after I ordered, reopening the app keep asking to order to delivery or pick up. Have to use email to open up the tracker
My pizza took over half an hour and the pizza was cold. I live straight down the road. App said it was delivered and wasn't. Had to call shop to find out where it was. app is very slow and janky. morwell dominoes
Facebook login just doesn't load so I can't login. I want to use that email address but nothing I do works and I can't delete the account. Ridiculous.
Sentiment summary
86%
Positive (4-5★)
0%
Neutral (3★)
14%
Negative (1-2★)