Review Insights · Google Play
DoorDash: Food, Grocery, More
DoorDash · 5,888,605 ratings · ★ 4.7
4.7
★★★★★
5,888,605 ratings
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Top complaints - extracted from 43 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
13 negative reviews mention this · 30% of all complaints
★★★★★ "Did not get my order and did not even get a refund. My order from Dominos kept getting extended. I was promised that I would get it within a few minutes but it never arrived (I got a 10 dollar voucher). This went on till I contacted Doordas…" - Joel Joseph Reji
2
"service"
10 negative reviews mention this · 23% of all complaints
★★★★★ "I wish Uber eats or Grub hub put you out of business Update:::I gave this awful company another try and still if not even more horrible than ever. You have to tip your driver before you get horrible service from the driver then if they do r…" - AISIA CHANDLER
3
"refund"
9 negative reviews mention this · 21% of all complaints
★★★★★ "Did not get my order and did not even get a refund. My order from Dominos kept getting extended. I was promised that I would get it within a few minutes but it never arrived (I got a 10 dollar voucher). This went on till I contacted Doordas…" - Joel Joseph Reji
4
"food"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Just waited literally months for my dash pass 25 dollar off on orders. I use it, and 4 items worth 13 dollars are missing. I asked for a refund on the credits since the food i ordered wasnt there, and the app offered 3 dollars as in take it…" - Jayce Coolman (Jaymeister)
5
"doordash"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Did not get my order and did not even get a refund. My order from Dominos kept getting extended. I was promised that I would get it within a few minutes but it never arrived (I got a 10 dollar voucher). This went on till I contacted Doordas…" - Joel Joseph Reji
6
"delivery"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Did not get my order and did not even get a refund. My order from Dominos kept getting extended. I was promised that I would get it within a few minutes but it never arrived (I got a 10 dollar voucher). This went on till I contacted Doordas…" - Joel Joseph Reji
7
"dash"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Did not get my order and did not even get a refund. My order from Dominos kept getting extended. I was promised that I would get it within a few minutes but it never arrived (I got a 10 dollar voucher). This went on till I contacted Doordas…" - Joel Joseph Reji
8
"driver"
6 negative reviews mention this · 14% of all complaints
★★★★★ "I wish Uber eats or Grub hub put you out of business Update:::I gave this awful company another try and still if not even more horrible than ever. You have to tip your driver before you get horrible service from the driver then if they do r…" - AISIA CHANDLER
9
"orders"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Just waited literally months for my dash pass 25 dollar off on orders. I use it, and 4 items worth 13 dollars are missing. I asked for a refund on the credits since the food i ordered wasnt there, and the app offered 3 dollars as in take it…" - Jayce Coolman (Jaymeister)
10
"anymore"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Increased fee calculations are atrocious. I don't care if adjustments were needed to meet new local regulations, you will lose my business if it's 5x more expensive to work with you than your competitors. Only thing going for them in my are…" - Zachary Williams
11
"money"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Why order from an app that doesn't even give you what you ask for?? All around terrible, won't even refund you your money when they don't even verify your order is correct. don't recommend, save your money" - Deanna Schultz
12
"customer"
5 negative reviews mention this · 12% of all complaints
★★★★★ "I had multiple times where the deliverer did not bring my stuff and just took it for themselves. Most recently they delivered to a house a quarter of a mile down the street with a delivery that contained alcohol. They were not only supposed…" - John Franklin
📋 All 43 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Did not get my order and did not even get a refund. My order from Dominos kept getting extended. I was promised that I would get it within a few minutes but it never arrived (I got a 10 dollar voucher). This went on till I contacted Doordash after 30 mins where I was told that the restaurant was unresponsive and I didn't even get the remaining amount. Utter joke of a delivery app.
Just waited literally months for my dash pass 25 dollar off on orders. I use it, and 4 items worth 13 dollars are missing. I asked for a refund on the credits since the food i ordered wasnt there, and the app offered 3 dollars as in take it or leave it. Mind you i waited a hour for the food to be ready. I've never had so much issue trying to refund a missing item in the past. Now I'm so mad I dont even want the credits, good riddance doordash, get this ridiculous app off my phone pls.
I wish Uber eats or Grub hub put you out of business Update:::I gave this awful company another try and still if not even more horrible than ever. You have to tip your driver before you get horrible service from the driver then if they do refund you it's minus driver's tip even though it was the driver's fault.
Horrible app don't waste time
I placed my order at 4pm and got it around 6pm and it showed the driver had 2 more stops before me and the pizza was cold and hard. I used to enjoy using their service and now I do not recommend them as the allow driver to pick up all these food at lots of different stops. if I ever experience this again I will delete my account because it is to save me from cooking, if I get food hours later when i am hungry that is cold then I might as well use hello fresh and cook it myself.
Une expérience désastreuse, malgré plus d'un an d'utilisation de DoorDash. La dernière fois, j'ai commandé chez un vendeur de chips takis mais le livreur m'a apporté une commande de Mr. Cajun. La commande était à mon nom, mais à mon adresse personnelle, et je ne l'ai pas reçue. Ils m'ont débité de 23 $, et quand j'ai contacté le service client, ils m'ont dit que cette erreur était impardonnable. Franchement, quelle est ma faute si l'erreur vient de vous ? Comment pouvez-vous me débiter sans que
I had multiple times where the deliverer did not bring my stuff and just took it for themselves. Most recently they delivered to a house a quarter of a mile down the street with a delivery that contained alcohol. They were not only supposed to check who they were delivering to but also ID. Doordash failed to check identity and left alcohol on the doorstep of my neighbor's who I can only assume have minors in the household. Doordash supplies alcohol to minors and they do deliver to customers.
Increased fee calculations are atrocious. I don't care if adjustments were needed to meet new local regulations, you will lose my business if it's 5x more expensive to work with you than your competitors. Only thing going for them in my area anymore is selection. Edit: it's even worse these days than my previous review. Chat support is AI slop, dashers have left with my order with only a minute of notice, and refunds are refused. How is there not a class action against these guys yet?
Why order from an app that doesn't even give you what you ask for?? All around terrible, won't even refund you your money when they don't even verify your order is correct. don't recommend, save your money
No cash payment available
used this app 1 time. if missing a $30 dollar item and the resolution is a $6.89 refund is standard. I dont want to use this app anymore. the delivery photo even showed the missing item. and I have dash pass. why am I paying monthly just so more money can be taken. such an inconvenience.
they shouldn't be allowed to do so many orders at once, and I think they get negative consequences if they dont? so bad for the drivers and the people ordering
now not compatible with my phone somehow?
I placed an order. I received a message saying it was confirmed. 10 mins later I get a message saying it's canceled and I can get doordash credit now or wait 3 days to get refunded. Not cool. Really wanted that sandwich and now they're gonna hold my funds for 3 days?!... Never again.
stopped working out of nowhere now I pay for a membership I can't use!!!!
Door Dash customer service is useless. They won't refund when their stealing drivers don't deliver orders. Use Uber Eats!!!!!
I placed my small order at 4:22pm, etd: 5:08 cancelled at 5:58a bad reflection on the restaurant even though the driver picked up on time, he didn't deliver. Maybe he was angry and making me pay for him not getting a bigger tip by making me wait. That's no way to do the business you're representing.
Deliveries are unstable, had my orders stolen from me more times than I can count! Won't be using them again!!!
ordering site sucks. very unclear what is actually being added to your order as far as quantity
doesnt let me order for pick up, says there are no delivery times available?? doesnt work for delivery either. terrible service for a dashpass member dont pay the membership
terrible customer service and policies.
Got To expensive cant afford it anymore for cold below average food!
Extremely difficult to maneuver not intuitive.
charges like four dollars extra per entree even if I'm picking it up myself and they just hide it in the price as if that's just what the food costs. Very scummy move
this is so messed up and we should all stop telling ourselves this is acceptable just because it presents as convenient. how many incorrect or cold orders have you received? why do we have to tip before even getting the order? if it's incorrect, who is at fault - the driver, or the restaurant? well, it you. you should have gone there yourself and corrected the order in person
Selected items then hit order and the system said food was being prepared. No page to indicate delivery address and no confirmation of payment method. So I had to drive to a random address to meet my driver. The driver said the app has alot of glitches. I will never use again.
Worst customer service known to man. People constantly steal your food and YOU get punished for it. Cancelled my dash pass and uninstalling after leaving this review.
My order was listed as delivered, but I NEVER received the Bagel University order!!! Door Dash refused to redeliver or refund my money. EXTREMELY POOR CUSTOMER SERVICE!!!!
dasher broke my fence and gate by forcing it the wrong way then I went to help him understand he forced it the wrong way... he then pushed it so hard the right direction t hit my jaw... I complained sent video proof... they banned me
Don't fall for the free $25 scam, it is fully a lie and you will never receive the money. You can Google it at this point, they are illegally scamming customers.
I am at work and couldn't leave to go get something so I downloaded doordash. I order my subway sandwich and it comes out to double the price of the sandwich and they are only 2 minutes down the road, then I open my order and it has the wrong bread. I opened a claim and they only offered me $2 back on the order. all I ordered was this one sub and it's a bread I hate so now I'm stuck with this lunch and I have to eat it cause I can't waste more money. I likely will never use doordash. uninstalled
It's great until you have an issue. It's extremely difficult to reach customer service. Had to escalate twice before reaching an unsatisfactory solution.I ended up spent $15 (after my "refund") for food that was not edible. Will never order anything through Door Dash ever again. Will be deleting the app & using a different service (after my refund procceses).
Horrible user experience, can't even look at how the app works unless I share location or give an address. I would give zero stars if I could.
full menu not available at place
Why are we putting the search bar on the bottom? Why do developers always think that's a good idea or that anyone at any point in time in the history of the world has ever asked for that?
Scammed me out of 8 dollars for a delivery that couldn't even be completed. Only a partial refund for something I got nothing out of.
app has really decreased in quality. seems overcrowded now with sections like "cheesy dreams" and "cozy nights in", and there's no more tab or button that shows all the stores that have a deal on anymore. big downgrade and difficult to sort through.
Fees are super high and it just seems more like greed and 'continuous growth' than an actual necessity
prices are to high
expensive and not worth it anymore
Unable to rate the driver, or I'm unable to find out how. It should be a simple process to let drivers know I appreciate their hard work or to show that improvement is needed.
fees are ridiculous at this point. and also I ordered the exact same thing for lunch 2 days in a row. why is it 4 dollars more expensive today than it was yesterday?
the really high added on fees makes using this service crazy overpriced
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)