Review Insights · Google Play
DoubleU Casino™ - Vegas Slots
DoubleUGames · 783,906 ratings · ★ 4.6
4.6
★★★★★
783,906 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
16 negative reviews mention this · 46% of all complaints
★★★★★ "I just spent $38.99 on coins. it went thru Google pay and then automatically went back to game. got a message that it wAs closing because of double sign in. it closed and I went back in to the game and did not get my coins. I have the recei…" - Cathy Mazdra
2
"play"
8 negative reviews mention this · 23% of all complaints
★★★★★ "Dont buy any coins. You will get zero play from it!" - Patricia Castaneda
3
"nothing"
6 negative reviews mention this · 17% of all complaints
★★★★★ "they are absolutely no help my debit card and account information and phone was stolen by a family member who then proceeded to use my card and purchased big packages with my money I requested a refund and they have not done anything or ret…" - Samantha Rogers
4
"games"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I stopped playing this game awhile ago then came back 1808 days later to think maybe they made it better but instead they just got more greedy. To think with all the newer casino games where you win easier they would maybe probably make it …" - Ian Radue
5
"coins"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Dont buy any coins. You will get zero play from it!" - Patricia Castaneda
6
"free"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I use to love this game but they nerfed the slot the pay out is non existent and even on free game features you not guaranteed to hit a good payout if leave a negative star but I don't have that option" - Calvin Davis
7
"years"
4 negative reviews mention this · 11% of all complaints
★★★★★ "WORST GAME EVER !!! DONT PLAY ! DOUBLEU DOESN'T CARE. HAVEN'T WON IN 3 YEARS ! DOUBLEU SUCKS. NO MATTER WHAT YOU PLAY OR HOW MUCH ....YOU WILL ALWAYS LOSE IT ALL !" - Barbara Grandchamp
8
"playing"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I stopped playing this game awhile ago then came back 1808 days later to think maybe they made it better but instead they just got more greedy. To think with all the newer casino games where you win easier they would maybe probably make it …" - Ian Radue
9
"money"
4 negative reviews mention this · 11% of all complaints
★★★★★ "they are absolutely no help my debit card and account information and phone was stolen by a family member who then proceeded to use my card and purchased big packages with my money I requested a refund and they have not done anything or ret…" - Samantha Rogers
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Dont buy any coins. You will get zero play from it!
I just spent $38.99 on coins. it went thru Google pay and then automatically went back to game. got a message that it wAs closing because of double sign in. it closed and I went back in to the game and did not get my coins. I have the receipt.
I use to love this game but they nerfed the slot the pay out is non existent and even on free game features you not guaranteed to hit a good payout if leave a negative star but I don't have that option
WORST GAME EVER !!! DONT PLAY ! DOUBLEU DOESN'T CARE. HAVEN'T WON IN 3 YEARS ! DOUBLEU SUCKS. NO MATTER WHAT YOU PLAY OR HOW MUCH ....YOU WILL ALWAYS LOSE IT ALL !
after less than 2 minutes you have to buy to play
I stopped playing this game awhile ago then came back 1808 days later to think maybe they made it better but instead they just got more greedy. To think with all the newer casino games where you win easier they would maybe probably make it more fun but instead they just cut there own throats. I'll see in about another 4 years if they tried to put any effort in to make it playable. For now it's back to the delete box.
used to a good game but lately payouts are bad jackpot party sinks now game has gone down hill
Do not buy from this app. It's like they punish you for buying. When you buy you just lose and never get ahead for a long time.
5.3.26 just takes your money - so sad!!! -10/23/25 - this game has taken so much money from money. When you buy,they don't allow you to win at all. You lose you all your points almost immediately - very sad. 12/1/24 - It has been over 24 hrs and my promised refund of points or money in "nothing to lose" still have not come through. This is very frustrating. 8/15/24 Obviously, I've downloaded again - wondering how long it takes to get money or lost points refunded from yesterday's purchase.
They sell invisible chips,the games have many issues to put your chip balance to zero.Such scam. was promised 54 million coins for my email registration I never got them this game is a scam
im find . when u bet hight. the game bonus less. that suck. n winning also less . then you bet minimum. wining lot.
the game is very good
app doesn't open to play
I had over 5 million points only played 120 and in just a few spins it was gone. There is some stealing going on here. love the games but this is ridiculous .
pure garbage
4/14/26 had 680,000m and received only 1 bonus round. Very disappointed. I was betting 4.5m.
I can't get into the game i have already Uninstalled and reinstalled and still can't get in and it's not my phone
I was playing free spins and had won 34 million I had 7 more spins left when the game would not stop spinning and I had to turn my phone off Compensation would be nice
wast of time period
not fun .
Been loyal player for years. Have enjoyed it through all that time. First Facebook then mobile. However, a few weeks ago, the app suddenly went to a black screen when it tried to load. Uninstall and reinstall, nothing worked. So until this is fixed and it's playing on Android, I can't rate this game like before.
still problems, and still as tight as, and won't get more then a 2 star rating wow 5 days now coins gone and. as usual nothing , so rely on the boot lickers given U a high praise
can't get free tokens nor the fan page.
no bonus RDS used 730000000 coin I just bought this sucks
great game but it's don't give u much to play with
It's a fun game but I spend way too much money. I will be removing this game and find something that actually lets me play a while on the money I spend. Updating my review! I came back to see if it was any better and its actually way worse updates suck and it takes your money even faster!! I'm deleting this game again, I keep hoping it'll get better so I try every couple of months but it sucks your money in no time at all!
a poor experience
God only knows how creepy and cheap this app is..I have been playing this game for years begging for every single point..It advertised for years free slots..Ok what ever that means..Do not expect to much from this game ..Unless you want to play like your in some damn casino getting free drinks ..There ain't no free drinks here..😜😜😒
Nothing works it always freezes, now they let u collect cards but they took the feature off. you don't know what u have or cash out. quit putting new games on and try to maintain your site. do u guys even look at your app. pay attention to what u guys are doing.
you have no odds what so ever and you getting worst sorry you lost a good customer
they are absolutely no help my debit card and account information and phone was stolen by a family member who then proceeded to use my card and purchased big packages with my money I requested a refund and they have not done anything or returned my money. I filed police report and my bank is involved and I was willing to email these people everything but nothing. I don't even play these games but I can't get my hard earned money back so don't expect a response or help from these people beware
game constantly freezes. My internet connection is excellent. Nothing suggested resolves the problem. Its ridiculous...
poor payouts, uninstalled
never hit a 4 of a kind
bad experience, just take money, with no winning.
Sentiment summary
90%
Positive (4-5★)
5%
Neutral (3★)
6%
Negative (1-2★)