Review Insights · Google Play
Dreamehome
Dreame Innovation Technology (Suzhou) Co., Ltd. · 19,292 ratings · ★ 3.5
3.5
★★★★★
19,292 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"dreame"
9 negative reviews mention this · 22% of all complaints
★★★★★ "Great!!! Have to go through the fun of sending this unit back. it went completely mental the other day soo limited with what you can actually do. the help stuff within the app is nonsense. offers help to things that are obvious .. like it i…" - Sage Solutions
2
"notifications"
9 negative reviews mention this · 22% of all complaints
★★★★★ "Ads in notifications." - Christian “TC” Skrøvseth
3
"features"
5 negative reviews mention this · 12% of all complaints
★★★★★ "super slow and half of features just time out. even with 500Mbps 5G. quite non usable. also piirly designed. Example you can look camera feed over wifi but remote control needs BT. So camera feed is also useless" - TH
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
After the latest update the app just lost my home map. There went all room information and shortcuts.
Great!!! Have to go through the fun of sending this unit back. it went completely mental the other day soo limited with what you can actually do. the help stuff within the app is nonsense. offers help to things that are obvious .. like it is moving around because it's doing its job vaccuming. that's not an issue that I need help with! ... robot won't return to the base! that's an issue! but that isn't in the suggested help topics!!!! I'm soooooo disappointed with Dreame! ... absolute nightmare!
super slow and half of features just time out. even with 500Mbps 5G. quite non usable. also piirly designed. Example you can look camera feed over wifi but remote control needs BT. So camera feed is also useless
not intuitive
This app is a giant ad to encourage you buy more products from dreame. It's full of marketing popups and banners so it gets very irritating to navigate through. Also, it's pretty slow to respond. Clicked buttons don't respond immediately (500ms on average) even though my phone is high end
Only thing the latest update does is give you ads to buy stuff from them. Avoid if able, downgrade otherwise.
Very Bad Application
non intuitive - awful design
As far as I know, this app is required for the operation of the robot. It's a bad problem.
I need the dark mode.
Stop asking me to subscribe!!! Every time I open the app it asks me to subscribe to promotional material. I. do. not. want. promotional. material! I just want to vacuum my house. Stop asking gdmit! If this continues I might have to find an alternative way to control my vacuum, or ask for a refund.
Do you want your vacuum cleaner to show you ads and waste your time? Buy a Dreame!
push notifications with ads, how to turn it off
Bloated app! Takes almost 600Mb just to let me select the room to send vacuum cleaner to. Google Maps or any full-feature web browser takes less space! Even AliExpress app takes just 270Mb with all the features.
can't share my device's with another account. On my side it's pending but from another account no any requests...
Says invalid password when I try to sign up although it meets the requirements. I can't sign up. Edit: Signed up by selecting a different country than my actual one which somehow solved the precious issue. But now the app is constantly bothering me with ads
I had Dreame X40 and X50 ultra. Never ever will I buy another Dreame. The app is completely non-user friendly. Settings disappear midway, almost like the robot has a mind of her own. Robot pauses cleaning suddenly, changes to vac-mop on her own, missed area once due to unknown factor and completely continue to miss it on her next clean. Dont even need to mention to auto attach and detach mops which worked like 1 out of 10 times. New brands out there are gaining reliability, get them instead.
Worthless junk. Nothing but ads, bugs and horrible UI. Avoid Dreame products at all costs.
can't locate itself and needs to create a new map. can't stay in the room you tell it to clean.
Started getting bombarded with Ads through push notifications. Hope you get an additional 150% tariffs.
unable to download app. will be returning vac
Fillled with ads
stop the stupid ad notifications and popups. Last dreame I will ever buy!!!
Receiving unwanted and unsolicited ads both in-app and through notifications. Otherwise the app works ok.
Junk! This stupid thing can't pause and resume cleaning properly. I always have to guess coz the labels are rubbish and it's a different button each time. Why can't it just be pause and then resume? Does nobody speak or read English in this company?
The robovac isn't following the schedule anymore so it now has to be manually started. Not happy about this £700 paperweight. Please sort your stuff out.
it's insane to pay for such expensive devices and get spammed all the time with ads in the app + push notifications. if I knew this before I'd have chosen another brand...
Remove your annoying ads notifications! I want to get only relevant notifications about my device, not ads! The app and X40 ultra work quite well. But the map needs exact positioning for virtual walls that must be starting and ending exactly on other walls and it's almost impossible to position them exactly since they are hidden below my finger while dragging to adjust the position.
No dark mode??
"What's new": [no text provided]. No one is reading these reviews. Confusing menus cluttered with ads for other Dreame "features". Maps cannot be shared/transferred between devices. Map editing is awful and when coupled with the stupidity of the lidar, it is almost more trouble than it is worth. Also, do NOT ever move anything after the space is mapped. The vacuums are too stupid to use the lidar..
updating to version 2.5.6.4 rendrred Dreame L40 Ultra practically useless. Among other things, network connectivity stopped working.
Ads in notifications.
It's not reliable; it keeps making new maps even though it's on the same map and in the same location. I bought the most expensive one, the Dreame X60.
No clear way to disable marketing push notifications. I want to receive only device notifications.
App full with Advertisements and Notifications. Customer Support not helpful either.
Some nice features, but in order to quickly send the robot to the right place on the map you need the remote control function. And the joystick control is unfortunately broken at the moment.
Ad popups are unbearable, each time. Not sure whether its tooling or promotion app. Disgusting. Dont recommend.
I do like the vacuum that I have but there is one problem with one of the features that is called clean genius when you take the Pet Bowl off the map and you use the clean genius it still thinks it's there once you remove it and it goes to that spot where the Pet Bowl is and cleans the area where the Pet Bowl is when it's not supposed to and I think this needs to be fixed and once the problem is fixed then I'll give it 5 stars but for right now I give it 2 stars.
after change from Wifi 6 to 7, same phone same password, unable to login
not working properly
App is ok, some good functions but the maps dont always work how you want them to, still some bugs with the no-go zones. A lot of lag with some functions like the camera. Multi-floor management is also a bit buggy and slow. Would give 2.5 if I could
Sentiment summary
56%
Positive (4-5★)
10%
Neutral (3★)
35%
Negative (1-2★)