Review Insights · Google Play
Dropbox: Secure Cloud Storage
Dropbox, Inc. · 2,328,455 ratings · ★ 4.4
4.4
★★★★★
2,328,455 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"files"
6 negative reviews mention this · 18% of all complaints
★★★★★ "The way you have strong-armed people with no need for storage into paying for an account in order to download files is disgusting. I have never liked your product, but I didn't loathe it until now. Shame on you and your gross, manipulative,…" - Troy Hewitt
2
"download"
5 negative reviews mention this · 15% of all complaints
★★★★★ "it sucks can't download to SD card anymore" - Anthony Bacher
3
"sucks"
4 negative reviews mention this · 12% of all complaints
★★★★★ "it sucks can't download to SD card anymore" - Anthony Bacher
4
"people"
4 negative reviews mention this · 12% of all complaints
★★★★★ "The way you have strong-armed people with no need for storage into paying for an account in order to download files is disgusting. I have never liked your product, but I didn't loathe it until now. Shame on you and your gross, manipulative,…" - Troy Hewitt
5
"work"
4 negative reviews mention this · 12% of all complaints
★★★★★ "doesn't work at all. constantly asks to update even though I just updated. asks to unlink devices even though I haven't linked any devices etc... and what's worse, I keep getting a notification that I should take an expensive subscription e…" - 《Jussi138》
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
too expensive!
it sucks can't download to SD card anymore
The way you have strong-armed people with no need for storage into paying for an account in order to download files is disgusting. I have never liked your product, but I didn't loathe it until now. Shame on you and your gross, manipulative, criminal enterprise.
won't update.....
not good
Crashes now. won't open. smh
doesn't work at all. constantly asks to update even though I just updated. asks to unlink devices even though I haven't linked any devices etc... and what's worse, I keep getting a notification that I should take an expensive subscription even though the free plan is enough for me.
worst app ever. hits you up for money and loses your files and doesn't let you look at other people's files unless you upgrade.
Absurd How Bad it now is. With deceptive tech support who avoid stating the obvious: Files synced by Dropbox on Android cannot be accessed by other apps.
The app grows to take up double digit Gb of space in my phone despite me never storing anything locally or even accessing files today come anywhere near that size.
good
only 2GB Free storage available for uploading
can't cancel account user unfriendly for easy actions can't contact anyone can someone help me to cancel my supscription, the steps you describe don't work! i don't want to pay yet another year!
begging for reviews in the middle of organizing and interrupting what I'm doing warrants a 1 star
How do you actually have people paying for the app and the uploading is still an ABSOLUTE MENACE? I have been trying to upload the same 40 some photos for the last 12 HOURS with no luck still. Connected to wifi and no luck. Try from data only - nope not going to work that way. All pics continue to say "in queue" or "paused". Why is there no manual way to unpause? Why are you charging people when your app genuinely sucks so darn bad? Going to do a charge back and find a better platform.
storage sucks
this sucks I was trying to download a file it and it sucks I made me ask access 😔
wont let me unsubscribe
You can't keep spamming us with endless updates for every little tweak!
horrendous won't open constant please wait loading for nothing to happen
The app won't load for me to even login. It just keep buffering. I've been trying to get into this app for a month now. I've updated, uninstalled , and reinstalled, and nothing, completely unusable.
the stupid Dropbox website FORCED me to download this thing just to look at a few pictures shared with me and then bombarded me with a ton of upsell popups. I should just be able to view the stupid pics in the webapp
I've had an account for years so people can share different folders easily. everytime I open the app, it keeps asking me to sign up for a subscription. it won't let me view files that have been shared with me. this app and company just seems like they want money money money for a product that barely works. no wonder I use a different product for file back up.
after many years of paying for it and using it suddenly spreadsheets, video and audio clips have disappeared and can't be recovered ! thousands of pounds worth of resources lost
there's always technical issues with Dropbox. I can't download photos. I can't sign in on app through my phone or iPad app, and I can't download from Website from chrome. it's the frustrating experience and I don't know why photographers still use this software when they can just use Google drive or we transfer instead.
There's too many technical issues
This app apparently does not work on Android. When opening the app, it only says “Please wait.” Uninstalling and reinstalling, as well as restarting the phone, does not resolve the issue.
just stays on the sign in screen asking me to wait.
I can't login stuck on the loading screen for 2 month
Won't open anymore. Deleted & reinstalled app, cleared cache & data but just stalls when opening & never opens. I only have 2 connected devices so that's not the issue.
gets slower each update, invasive
nice
doesn't generate qr code for sharing. doesn't skip errored files. stalls after uploading 6 files. will not background upload on WiFi (permissions granted)
Sentiment summary
84%
Positive (4-5★)
4%
Neutral (3★)
12%
Negative (1-2★)