Review Insights · Google Play
Dunelm: Shop Home & Furniture
Dunelm (Soft Furnishings) Ltd · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
5 negative reviews mention this · 23% of all complaints
★★★★★ "Hopeless! Unable to pay for my order. I tried at least 10 times. Each time I reach the checkout it says "technical error please try later". The same happens if I try to make the same purchase using the website. I rang customer service. All …" - Richard Fawthrop
2
"discount"
5 negative reviews mention this · 23% of all complaints
★★★★★ "offered 10% offered when spending over £20 if download app before 19th May 2026... no discount applied when we ordered" - Angela
3
"work"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Hopeless! Unable to pay for my order. I tried at least 10 times. Each time I reach the checkout it says "technical error please try later". The same happens if I try to make the same purchase using the website. I rang customer service. All …" - Richard Fawthrop
4
"least"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Hopeless! Unable to pay for my order. I tried at least 10 times. Each time I reach the checkout it says "technical error please try later". The same happens if I try to make the same purchase using the website. I rang customer service. All …" - Richard Fawthrop
5
"website"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Hopeless! Unable to pay for my order. I tried at least 10 times. Each time I reach the checkout it says "technical error please try later". The same happens if I try to make the same purchase using the website. I rang customer service. All …" - Richard Fawthrop
6
"sale"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Hopeless! Unable to pay for my order. I tried at least 10 times. Each time I reach the checkout it says "technical error please try later". The same happens if I try to make the same purchase using the website. I rang customer service. All …" - Richard Fawthrop
7
"available"
3 negative reviews mention this · 14% of all complaints
★★★★★ "the app and website need a filter for available to collect at a certain store and also for available for delivery.. you also need a filter for the above plus if in stock. id love to buy from you but I get to checkout of 15+ items to find ou…" - JENNIFER WISEMAN
8
"store"
3 negative reviews mention this · 14% of all complaints
★★★★★ "the app and website need a filter for available to collect at a certain store and also for available for delivery.. you also need a filter for the above plus if in stock. id love to buy from you but I get to checkout of 15+ items to find ou…" - JENNIFER WISEMAN
9
"find"
3 negative reviews mention this · 14% of all complaints
★★★★★ "the app and website need a filter for available to collect at a certain store and also for available for delivery.. you also need a filter for the above plus if in stock. id love to buy from you but I get to checkout of 15+ items to find ou…" - JENNIFER WISEMAN
10
"didn"
3 negative reviews mention this · 14% of all complaints
★★★★★ "it said 10% off first order on the app and it didn't work. instead it charged me full price." - Jen Conlin
11
"applied"
3 negative reviews mention this · 14% of all complaints
★★★★★ "offered 10% offered when spending over £20 if download app before 19th May 2026... no discount applied when we ordered" - Angela
12
"payment"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I downloaded the app for 10% off on first purchases but this wasn't deducted. I also wanted to pay using Creation and already have an account but the only option to use this payment method is to reapply for an account so couldn't use it. Ov…" - Hilary EVANS
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
worst app used in many years
Hopeless! Unable to pay for my order. I tried at least 10 times. Each time I reach the checkout it says "technical error please try later". The same happens if I try to make the same purchase using the website. I rang customer service. All they could tell me was that from their side, everything was working normally. I asked if I could pay over the phone. They said no, so it appears they have lost the sale. I wonder how many hundreds of customers per day are having the same experience.
the app and website need a filter for available to collect at a certain store and also for available for delivery.. you also need a filter for the above plus if in stock. id love to buy from you but I get to checkout of 15+ items to find out you wont deliver.. not available at my local store or out of stock. why advertise what isn't available?!
it said 10% off first order on the app and it didn't work. instead it charged me full price.
offered 10% offered when spending over £20 if download app before 19th May 2026... no discount applied when we ordered
10% off if you get the app? Utter rubbish, annoyed you wasted my time. Uninstalled.
I downloaded the app for 10% off on first purchases but this wasn't deducted. I also wanted to pay using Creation and already have an account but the only option to use this payment method is to reapply for an account so couldn't use it. Overall a frustrating experience.
Placed an order that was only available to click and collect (alot of glassware) Got it back to my bar and only 12 of the 32 glasses were what I ordered. Its like they threw the entire sale shelf into a box. Now I've got the hassle of dragging the whole thing back!
Website offered 10% off if you used the app, no such discount was applied. Deceptive practice.
What use is a retail app if its payment processes don't work? PayPal, "Sorry, something went wrong", GooglePay, "There was an error, try again". Deleted app and purchased elsewhere
says 10% off with app. no such thing
delivery is split , barely have sets, I was searching for dovet set, but didn't pay attention bought just duvet cover, now can't find matching pillow cases , basically better do offline shopping, at least u know what u buying and colour.
discount does not apply even when downloading app, disappointing. it would be simpler if it automatically applied, instead of customer going hunting for it as there was no info on where to find it!
paying via Google Pay or visa doesn't work. large yellow 'FRAUD' banner at the top of payment page and a hanging 'payment processing' message at the bottom. not great if users cannot convert
said 10% off but didnt work
can't use amex
didn't give the 10% discount promised when you download app
the 10% discount of first app order doesn't exist so save yourselves the bother of downloading it
App tells me I have sucessfully made a purchase, and debits my credit card. Then nothing happens, despite having an order number. Store are helpful but can't see the order. Credit card does get refunded, but I've had a load of hassle and two days on I have to start all over again.....
even though the store had stock (I could see 5 of them on sale in the store) the app would only let me buy one. I tried ringing the store at least 6 times and the the voice message said no one available to answer .. try again later. I would have given zero stars if that was an option
reviews photos don't show up
Latest update has caused issues and nothing loads in settings or saved items any longer
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)