Review Insights · Google Play
Dunkin’
Dunkin' Brands, Inc. · 599,017 ratings · ★ 4.6
4.6
★★★★★
599,017 ratings
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Top complaints - extracted from 61 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"points"
12 negative reviews mention this · 20% of all complaints
★★★★★ "Dunkin continues to show they don't care about their customers more and more each day. Less Points issued and now more points needed to get rewards. Ridiculous." - Justin Poindexter
2
"order"
11 negative reviews mention this · 18% of all complaints
★★★★★ "Scam Alert!? There is no way to get a refund if the store does not have your order available. the store says they can't do anything about it and there's no support on the app. so basically they stole my money." - Amie Malecka
3
"dunkin"
11 negative reviews mention this · 18% of all complaints
★★★★★ "Dunkin continues to show they don't care about their customers more and more each day. Less Points issued and now more points needed to get rewards. Ridiculous." - Justin Poindexter
4
"card"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Your app is completely glitchy! Every time that I uninstall and reinstall, the credit card payment fails! Along with loading very slowly!" - Design LB
5
"money"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Scam Alert!? There is no way to get a refund if the store does not have your order available. the store says they can't do anything about it and there's no support on the app. so basically they stole my money." - Amie Malecka
📋 All 61 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Scam Alert!? There is no way to get a refund if the store does not have your order available. the store says they can't do anything about it and there's no support on the app. so basically they stole my money.
Dunkin continues to show they don't care about their customers more and more each day. Less Points issued and now more points needed to get rewards. Ridiculous.
App is terrible! Too slow and too many technical difficulties. This is supposed to SAVE time, not take an hour to order a coffee.
DD is now getting greedy with its increased prices and reduced rewards. Not only did they choose not to put out the Mobile Monday bonus points for 05/04/26, but they just released it today (05/06/26) for only 50 points now. It was 100 points every Monday. I'm using my rewards and I'm done with DD!
freezes when I go to use it. Items keep going up points to redeem. Dunkin do better!
tried to order ASAP online and tried to pay using 3 different cards with no luck. it keeps showing error.
THERE ARE NO FRIGGEN PRICES ANYWHERE IN THE APP! 😡 I downloaded the app so I could check the menu and decide what I want before I go in, and price is part of that equation! I've even gone to the official website and only found AVERAGE prices?? it looks like Dunkin partaking in dynamic pricing which means I'm never going back.
I placed a mobile order which I know processed before driving to Dunkin and waiting 20 minutes for nothing. I then looked at the app which indicated that the order was still in the cart. I pressed submit again and received a message that an item wasn't available. How can a half dozen donuts not be available? I saw donuts at the store. The app removed the options for a dozen and half dozen donuts. I had to leave before I was late to work. I hate this app.
6$ drinks, haven't been worthwhile promotions in months, mobile Mondays have to be manually activated and only give 50 instead of 100 points
chat support still broken. can't call both numbers. can't email?
In app point exchange system needs to be reverted.
not compatible with my phone
I am not happy with app. Needs more offers and a spot to write special instructions. Also, point system now horrible. just found out that points expire now. B.S. I have 1 day to use 2100 points or they're gone. Just used 950 for a free frozen drink, used to be 900 so that has gone up. now I got to lose the rest of my points. they shouldn't force customers to use the points. if we spend our money at their stores and use the app we should be able to save our points.
Location accuracy
app doesn't work half the time and doesn't update
glitches all the time
Always seems to be "experiencing technical difficulties" and works maybe once a year.
why do you make it shard to add a new gift card? im on a Samsung galaxy S24 device and adding a new gift card is a pain. I can't copy the gift card number and paste into the app. what a PAIN!!!
Cold brew with milk and French vanilla - One day it looks like a glass of milk- next day it looks like a chocolate milkshake - THE INCONSISTENCY WITH THE PRODUCT SERVED AT DUNKIN' DONUT IS DISGUSTING
Used to be good. Now it's so slow to even open. If I literally have to wait more than a full minute for the app to open, it is garbage and deserves a 1 star rating and I most likely won't use it ever again.
pay through app stopped working Galaxy S26 ultra can't pay with existing card, can't add new cards.
it constantly charges my card takes my money then says error its very frustrating to have to fight for your own money and then find somewhere else to get breakfast before work
didn't give me gift card balance
app loads infinitely with strong wifi or data connection, can't even see the menu let alone order
The milk options for ice coffee needs to be fixed. Almond, oat, coffee, and protein should not just be a selection, they need a number amount so that when we make the drinks in the store we know what the customer wants. Your employees shouldn't have to be guessing what people want because the options on the mobile app are vague.
I went 2 dunkins, my coffee was all watery horrible. worst drink of my life...
never works like it should
being told my email is invalid after being a member for years and can't log in. update: I called, was told they would help, they didn't follow thru. it randomly started working again and stopped working again. glitchy app, and they're literally losing business over it.
sign in never works
"the max limit has been reached on this promo code". Oh wild, my max limit has been reached on keeping this useless app installed, as well! technology is CRAZY, y'all.
Bring back the old point system. The drinks you want cost 950 points you have to spend so much money to even get to that level. Before you were able to get more free drinks with the old school system. BRING BACK THE OLD POINT SYSTEM.... DRINKS COST WAY TOO MUCH....
ohh yea going to update the app for the worst and you wonder why Starbucks is taking over 🙄
One million free coffees claimed within two seconds... Yeah right. Thanks for wasting my time.
This app used up all of my rewards points when I didn't even order yet , just because I closed out of the app and it's not giving them back to me
the app failed to do its job on putting the code in and just kept giving error or out of service.
I haven't used the app almost a month. my question is does the app delete my points? my point disappear & I'm confused.
how and why is this app 21 MB in file size for an update?! what kind of bloat are they sticking in here, spyware, Trojan horse?
after update the app says I don't meet security standards. don't care for your app rewards thanks Dunkin Donuts
Laggy, unresponsive, and cluttered app.. customer service also doesn't exist. If you're trying to check your card balance and call the number, it'll text you a link. Go to the link and try to do it that way - cannot find my card, to please call the help number.. the one that simply sends you the link to the very page that is broken. So, its an endless loop of getting absolutely nowhere.
worst app. works when it want to. DO BETTER DUNKIN
can't save cards, can't add credit to my dunkin card. the app seems to be riddled with bugs.
not enough points for the money
Stopped Working .... won't accept any payment method. Tried multiple cards
you can't deliver on the app making the entire app completely useless
can't even sign up
This app is good when it works but sometimes it tries to rob you, happened on multiple occasions where I submit an order and I get an error "something went wrong" and the order doesn't go through but they charge me for it, luckily the store I go to would give me my order when I show them the app and the charge on my card.
Your app is completely glitchy! Every time that I uninstall and reinstall, the credit card payment fails! Along with loading very slowly!
Actual scam of an app? Listed price of medium iced coffee IN THE APP is $2.99 but when I actually add it to my cart the price goes up ($3.19). No modifications/add-ons, and not due to size. Watch your selections CAREFULLY to see what you're actually paying!!!!!
I had to drop some stars. They now only offer 50 points for ordering ahead on the App. They already increased the amount you need to to use your points. Navigation of the app is easy. If you call the customer service number, they're very helpful. But I gave it 3 stars because they stopped the weekly deal drops. It was a perk , I looked forward to.
Absolutely scummy practice by forcing users to continuously keep a balance and reload at set increments rather than allowing people to pay only for what they're purchasing. This practice ensures you'll always keep at least some of my money, even cents, because there *will* be a moment in everyone's life that they stop have Dunkin', but a balance will forever remain and ultimately lines Dunkin's pockets directly.
+ 11 more in the clipboard copy
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)