Review Insights · Google Play
Edenred
Edenred · 265,088 ratings · ★ 3.0
3.0
★★★★★
265,088 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
7 negative reviews mention this · 13% of all complaints
★★★★★ "This application does not work. Account blocked. The reset via SMS .. still blocked. Rhe reset via mail does not work neither as zero email are received.. but same email works to receive promotions from Edenred. lUser / account are Ok works…" - Bruno Costacurta
2
"account"
7 negative reviews mention this · 13% of all complaints
★★★★★ "This application does not work. Account blocked. The reset via SMS .. still blocked. Rhe reset via mail does not work neither as zero email are received.. but same email works to receive promotions from Edenred. lUser / account are Ok works…" - Bruno Costacurta
3
"login"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Login don't work..Can't add money on my account..Totally useless and disgrace of an service. They should be sued. Customer service is telling just to reinstall app or something else where they don't actually do anything." - juu pajoo
4
"card"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Absolutely useless, since I cannot activate my card, while I am doing everything right! After 3 days of trying, now a message saying "web page unavailable" popped out ..... And I still own money I cannot use ... Please solve it quickly" - anas21Raras
5
"doesn"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Very bad experience with the app. No way to contact them. Their dumb bot doesn't connect us with the customer service and apparently company does not want us to contact them for help. I was charged incorrectly and now there's no way to cont…" - Muhammad Waqas Sarwar
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
This application does not work. Account blocked. The reset via SMS .. still blocked. Rhe reset via mail does not work neither as zero email are received.. but same email works to receive promotions from Edenred. lUser / account are Ok works perfectly via the web Edenred. So you better leave this useless application and simply use the web Edenred.
Absolutely useless, since I cannot activate my card, while I am doing everything right! After 3 days of trying, now a message saying "web page unavailable" popped out ..... And I still own money I cannot use ... Please solve it quickly
Can't register. Never sends an SMS
Why the hell should I log in every second month??? All other vendor / app works like a charm, but no... Almost every time when I have to use this app I have to log in.
Pakottaa puhelinnumeron lisäämisen mutta ei lähetä vahvistuskoodia joten sovellus on täysin käyttökelvoton
Login don't work..Can't add money on my account..Totally useless and disgrace of an service. They should be sued. Customer service is telling just to reinstall app or something else where they don't actually do anything.
Very bad experience with the app. No way to contact them. Their dumb bot doesn't connect us with the customer service and apparently company does not want us to contact them for help. I was charged incorrectly and now there's no way to contact and report! The contact form doesn't do anything. You can type whatever you want in it but doesn't submit. And that page is not even translated in English.
terrible and confusing ui. i want to decrease the topups and the manual is suggesting to click the link that i don't have (top ups. i have only "request top up" and I don't need to request a top up, I need to change the request)
bank login doesnt work and account name is confusing update: it is incredibly difficult to login and bank login still doesn't work after a year
cant add card to google wallet
nu merge sa comanzi mâncare la nici un comerciant care livrează in București. nu poti sa întrebi nimic pe nimeni. orice problema ai nu exista suport decât teoretic
Starting this year I've never been able to use this app nor link it to Wolt. Please go out of business 🙏
Login, data loading etc. are very slow. Additionally it is required to enter the pin every time. It takes 2-3 minutes just to check the balance. People who are using other functions should get a medal for wasting their time.
Δύσχρηστο κολλαει και θελει 3 με 4 φορες να κανω restart την εφαρμογη για να λειτουργησει
Процесът по регистрация е пълна боза, включително на сайта. Няма двуфакторна верификация, не работи в някои случаи. Липсва адекватност на съпорта по мейл. Има 16 сайта и приложения за всяко нещо, но като цяло нищо не става от тях.
Päivityksien myötä paljon huonompi
worst paying app. Slow, not responding. After changing the phone, on the new log in my account is blocked. No option to unlock. No phone to call center .
No web service anymore. Only usable as app
O aplicație mizerabila! Merge extrem de greu, expiră cardul și nu primești notificare, nu reemite card nou automat, nu merge resetarea parolei. O mizerie sinistră de aplicație! Vă bateți joc efectiv!
does not work
useless after phone replacement . My phone died and I had to replace it. 8 can't register now because for 2 days, the SMS with the code never comes. customer service told me to reinstall the app, but the issue is the same. very disappointed. but there has to be a better way to register it, if something simple as a SMS code doesn't work.
your customer care service is sht, trying to contact you for months, just for renewal of the new card.
loads slow
This app is a joke, gets frozen while using and there is no way to find places or information on what I can spend the money.
Very slow, irresponsive. Unusable
The Transfer Balance keeps disappearing and appearing randomly.
my card did not work for three month than work and got canceled after 2month use i was informed thatedenred will cancel i responded please do not cancel card this would not be nice my value is 200euro and as off today the card is canceled unbelievable closed unbelievable
nu mai merge adaugat cardul pe google play
Hämmentävän hidas sovellus. Kirjautuu satunnaisesti ulos. Luotto- tai debitkortin lisääminen Woltia varten ei toimi eikä anna mitään virheilmoitusta. Lisääminen ei toimi nettisivullakaan, mutta väliäkös sillä kun nettisivulle kirjautuminen lakkasi myös toimimasta. Edit: selainversio on ajettu nyt alas. Resetoin tilini, jotta saisin maksukortin lisättyä, mutta en saa tiliä enää aktivoitua, koska puhelinnumeron vahvistus ei lähetä tekstiviestiä. Sovelluksessa ei ole ainuttakaan toimivaa steppiä
Absolute rubbish. Impossible to either create an account, or login to one if you already have one set up, as you're forced to select a country, but the app has a bug that doesn't allow a scroll option. As such if you live in a country, that alphabetically comes after Slovenia, you can't select it. Total waste of time, and even more infuriating is that Edenred has now introduced multi-factor verification, so without a functioning app, you're basically locked out of your account online!
Po aktualizaci byly zapomenuty přihlašovací údaje.
not reliable
Zero suport.
can't login due to invalid password. recovery mail is never delivered. My password works in web. How can you fail with basic login...
If I could give 0 star i would 👎
Aplicației îi trebuie 30 de secunde sa deschidă pagina de home după ce îl pornesc. E oribil
Terrible app tht i need to use. paid in restaurant 3 times with their card. Money gone from account, nothing in transaction history and the seller doesnot see the money either. Had to use persnal bank card to pay to get out of restaurant shamelessly
Aplicatia m-a delogat si nu mai ma pot loga in cont. Am sters cache, date, dezinstalat si reinstalat si degeaba.
full of bugs
Problema aplicatie, nu pot plati cu cardul vostru, o stea prea putin meritati cu minus.
this piece of garbage asks for the pin, says the session expires so asks for user and pass, then asks for pin and again says the session has expired. this is an app whose sole purpose is to check the amount remaining in the account. that is it, everything else is useless fluff. it can't even satisfy this basic function
Please fix your app it keeps showing session timeout...and keeps asking for login
ei toimi
Aplicatia nu functioneaza cand ai mai multa nevoie
Merge extrem de prost, se încarcă greu, durează o veșnicie, plus că te delogheaza când ți-e lumea mai dragă
application dans les mises à jour sont pitoyables, à chaque fois qu'il y a une mise à jour c'est un problème de plus que ce soit et pour l'authentification c'est un développement de base digne d'un développeur de base ! Update du 26/04/2026, que des bugs, quand est ce qu'on va changer de dev ? ?
Nu se poate termina inregistrarea contului. Am introdus nr de tel. n-am primit nici un sms, apoi dupa 3 minute am incercat iar si apoi dupa cateva incercari s-a blocat si zice sa incerc mai tarziu. Mai tarziu la fel blocat si "incearca mai tarziu" si a doua zi. Alpicatie... praf.
Mizerabilă experiență, Aplicația se deconectează de la contz autentificarea biometrică nu funcționează, mai rău te și blochează pentru încercări repetate eșuate.
App doesn't work and website is shutdown on purpose. What kind of company shuts down it's website on purpose?
OMG!! when I put my number I didn't receive OTP or message from edenred
+ 2 more in the clipboard copy
Sentiment summary
51%
Positive (4-5★)
6%
Neutral (3★)
43%
Negative (1-2★)