Review Insights · Google Play
eDreams: Flights, Hotels, Cars
eDreams App · 226,778 ratings · ★ 4.4
4.4
★★★★★
226,778 ratings
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Top complaints - extracted from 61 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
14 negative reviews mention this · 23% of all complaints
★★★★★ "I booked a flight on the 2 April and canceled in less than 24hrs. since then my refund has not been refunded. what kind of service is this one. the airline has already confirmed the refund and I have paper to prove that. edreams keep sendin…" - leya mweshi
2
"money"
14 negative reviews mention this · 23% of all complaints
★★★★★ "I booked a flight on the 2 April and canceled in less than 24hrs. since then my refund has not been refunded. what kind of service is this one. the airline has already confirmed the refund and I have paper to prove that. edreams keep sendin…" - leya mweshi
3
"refund"
13 negative reviews mention this · 21% of all complaints
★★★★★ "I booked a flight on the 2 April and canceled in less than 24hrs. since then my refund has not been refunded. what kind of service is this one. the airline has already confirmed the refund and I have paper to prove that. edreams keep sendin…" - leya mweshi
4
"customer"
13 negative reviews mention this · 21% of all complaints
★★★★★ "I am deeply disappointed with eDreams. I booked a flight from Germany to Amsterdam, but three days before departure I became seriously ill and my doctor advised me not to travel because of the risk of infecting others. I contacted eDreams t…" - sarja sallah
5
"prime"
11 negative reviews mention this · 18% of all complaints
★★★★★ "I booked a flight on the 2 April and canceled in less than 24hrs. since then my refund has not been refunded. what kind of service is this one. the airline has already confirmed the refund and I have paper to prove that. edreams keep sendin…" - leya mweshi
6
"flight"
10 negative reviews mention this · 16% of all complaints
★★★★★ "I booked a flight on the 2 April and canceled in less than 24hrs. since then my refund has not been refunded. what kind of service is this one. the airline has already confirmed the refund and I have paper to prove that. edreams keep sendin…" - leya mweshi
7
"customer service"
10 negative reviews mention this · 16% of all complaints
★★★★★ "I am deeply disappointed with eDreams. I booked a flight from Germany to Amsterdam, but three days before departure I became seriously ill and my doctor advised me not to travel because of the risk of infecting others. I contacted eDreams t…" - sarja sallah
8
"cancel"
9 negative reviews mention this · 15% of all complaints
★★★★★ "scam company I used them to buy a cheap ticket but was signed up to a membership I didnt know or want. Then when I saw the first membership renewal come through a month after my holiday, I went & cancelled but was charged again a month late…" - Johnny
9
"scam"
8 negative reviews mention this · 13% of all complaints
★★★★★ "scam company I used them to buy a cheap ticket but was signed up to a membership I didnt know or want. Then when I saw the first membership renewal come through a month after my holiday, I went & cancelled but was charged again a month late…" - Johnny
10
"cancelled"
8 negative reviews mention this · 13% of all complaints
★★★★★ "scam company I used them to buy a cheap ticket but was signed up to a membership I didnt know or want. Then when I saw the first membership renewal come through a month after my holiday, I went & cancelled but was charged again a month late…" - Johnny
11
"airline"
8 negative reviews mention this · 13% of all complaints
★★★★★ "I booked a flight on the 2 April and canceled in less than 24hrs. since then my refund has not been refunded. what kind of service is this one. the airline has already confirmed the refund and I have paper to prove that. edreams keep sendin…" - leya mweshi
12
"subscription"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Practically a scam, you get pumped up for supposedly getting cheaper things. I have noticed the pattern of them sending an email like "Price went down 5 bucks" you go into the app do all the process and when you are about to pay they throw …" - X
📋 All 61 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Extremely poor application; it automatically renews for 99€, and there's no discernible method to halt this annual procedure. I earnestly hope someone can aid us in discovering a means to cease this recurrent exploitation. It's a significant deception.
scam company I used them to buy a cheap ticket but was signed up to a membership I didnt know or want. Then when I saw the first membership renewal come through a month after my holiday, I went & cancelled but was charged again a month later. Now Im trying to delete my account completely & its like they intentionally made it impossible to do even that
they taking payments without consent!
Pésima experiencia con eDreams. Pagué 1€ por una opción de “congelar precio” y en ningún momento quedó claro que eso implicaba una suscripción. Poco después me cobraron 9,99€ sin aviso claro, y más tarde otro cargo adicional de 9,99€. El proceso no es transparente y puede inducir a error fácilmente. Además, intentar gestionar la suscripción o eliminar el método de pago es complicado y poco funcional. He tenido que cancelar la suscripción por mi cuenta y aún estoy reclamando los cargos.
I booked a flight on the 2 April and canceled in less than 24hrs. since then my refund has not been refunded. what kind of service is this one. the airline has already confirmed the refund and I have paper to prove that. edreams keep sending me to the app which doesn't provide me with proper information and it's so difficult to navigate. I need my money back it's been 34 days. instead of 7days has you say. your services are poor and annoying. I am a prime subscriber and I'll be unsubcribing.
worst agency ever. if tickets are cancelled from the airline itself they will make you wait ages to get your money back. I don't recommend at all.
worst dont ever book form these app
scammers
still charging my cc after unsubscribing
I am deeply disappointed with eDreams. I booked a flight from Germany to Amsterdam, but three days before departure I became seriously ill and my doctor advised me not to travel because of the risk of infecting others. I contacted eDreams to cancel and request a partial refund, but was only told the ticket was nonrefundable. As a premium member, I expected understanding and support. Instead, I was ignored and received no proper follow up. Very heartless customer service in my case.
Very bad experience, i brought ticket from Aleppo to Copenhagen, instead of giving me one ticket they gave me two separate tickets and the Torchish Erlans told me I needed one ticket I never recommend buying on their way.
Practically a scam, you get pumped up for supposedly getting cheaper things. I have noticed the pattern of them sending an email like "Price went down 5 bucks" you go into the app do all the process and when you are about to pay they throw you a "Ups, prices has gone up by x amount" even if you have the flight price frozen, it's the same. I went to the airline's website after and bought the ticket cheaper. I also have cancelled the prime subscription and keep getting charged month after month.
cheats and liers, they promise something and never fulfill. waiting on a refund from a flight cancelled almost 2 months ago . keep being told timeframes they dont keep to, more than 3 times!. ask for a manager to call me me back 3 times. again given time frames that they dont keep to. still waiting for a call back!! cant believe there is such bad customer service in this day and age. terrible! do not use do not download. absolutely dishonorable cheats! am tottaly disgusted
very bad , they don't even let you unsubscribe online only by phone call, so they can get your money, and also you can find the same deals just search through internet and you don't need this E PROBLEM Really this is the name they deserve
this worse app do not even try because they make membership automatically and won't cancel it so guys beware of this
constant charged member fee even informed cancellation several times.
Seriously, don't bother. Prime membership is a waste of time. customer service is awful. they refused my refund initially, then agreed but I still dont have it they refused to refund to my card, only to their 'wallet' on the app. Do yourself a favour and avoid!
worst airline booking site ever!! expensive, no human service, scammer site that cheats people's money.
alert alert alert......they are big scammer...no customer support avoid them pls..they took yesterday 99.99 euros from bank account without any subscriptions..stay away from them...they dont have any phone number for call no email address for getting money back...
Scammers holding card info where you have to call them to cancel the subscription and you can't delete card
edreams is the worst company I have ever seen in my life. Extremely poor service. My flight was cancelled 24 days ago, but eDreams kept it 'Confirmed' in their system. They only realized it was cancelled after I called them multiple times at my own expense. Even after admitting the cancellation, they are still withholding my refund. Customer support is a joke-only bots and no real help. I am a Prime member, and this is how they treat loyalty. Stay away from this agency if you value your money!
It's a scam app! All others are cheaper by default
this is a scam
Prix attractifs en apparence, mais attention : eDreams ne précise pas clairement que le billet peut être sans bagage en soute. J’ai réservé un vol Luxair pour un séjour d’un mois à Malte, en pensant naturellement que les bagages étaient inclus, surtout qu’avec Luxair ils sont généralement pris en compte sur ce type de vol. À l’aéroport, mauvaise surprise : aucun bagage en soute prévu, j’ai dû payer 75 € supplémentaires à l’aller, et encore 75 € au retour. Franchement, je ne connais personne
very Bad Experience. There are little mistake in my name on ticket. airline told me you should told edreams its easy. but edreams not help me for this. then i cancel my ticket with lose my money. they not reply. Now I am waiting my refund they not help me for refund. don't trust Edreams
they rejected my card payment due to some technical issues, I called the bank and the bank doesn't have any evidence of their cancellation. their ai assistant in the chat when asked to sent confirmation it just sent an email with sry nothing were taken from your account and book again and it closed the chat
Worst scam company I’ve ever dealt with! I signed up for a 1-month Prime trial to save some money on a ticket, planning to cancel afterwards, but there was no way to do it-site and chatbot were useless. Whenever I told their stupid little chatbot I wanted to cancel, it just gave me non-working phone numbers. After hours, I found a working number. They tried to stop me from canceling, then claimed I was on a yearly plan billed monthly, even though I selected one month. Terrible customer service!
app keep on closing, reinstalled couple of times but no use.
Don’t subscribe to them. I called last year to cancel my subscription, and this year I woke up to see they charged me again. The prices are high - a Cluj-New York flight was £1200, while on eSky it was £700 including luggage.
Super bad service and not the best app if you want peace of mind. I had a name change issue and even after their email confirmation of name change I had to pay penalties to the airline as they only changed name on 1 flight and didn't on the other which put me in a really bad spot. I would not trust this app I learnt the hard way.
always crashing and i can't use my promo code it disappear without using it 😡😡 worst app ever, i can't even take my refund.
I used the application several times, everything was fine. Then it turned out that I subscribed to prime, I gave up on it. They still charge me money and don’t give me prime status.be careful scammers
es el peor aplicativo que e usado una estafa en los precios y en las suscripciones gente no haga uso de este aplicativo es un desastre porfavor quieren dinero gratis es mentira de esos precios ofertas una farsa no se dejen sacar dinero y estafar como me lo hicieron a mi
Ladrones, te dicen que la suscripción está cancelada y te siguen cobrando
I wouldn't recommend this app or even E dreams they mislead and I've personally been left out of pocket for a significant amount of money
I do not want the subscription. I do not see this on my subscription list on Google Play. I'm very upset 😔
app is clumsy and trys to upsell at every page. Better off booking direct with airlines and hotels.
I do not recommend using this application. They're just scammers they made a 99 euro subscription, I didn't know anything, they took money off my card When I called customer service they said it can't be cancelled and it can't be refunded.in fact, it is automatically renewed every year I do not recommend you to install this application.
I cancelled my subscription 2 months ago but still they keep changing my credit card I try to reach them but never answered my call
😡😡
scam scam scam.
this travel agent is terrible, it is not possible to contact a person
no support on refund no contact to reach them from INDIA my refund is pending for more than 20days
Total rubbish .
the most joke ever , taken money from bank account for no reason and promision. customer service are unbelievable zero level
very bad customer service.. no one respond.
The app works & if nothing goes wrong (& you manage to dodge the PRIME extortion) you might think this is a great company. HOWEVER you will regret it when something goes wrong and you need customer service. They will not inform you of flight cancellations of changes. You will need to call airlines yourself to get info and eNightmares will wave any responsibility about communicating with you. Use at your own risk, cost and peril. I will NOT, never again.
the app stopped working (stuck in first screen)
worst customer service ever. they are scammers. not replying messages. changed my flight wihtout askin my permission with double check in. I had no visa and could not get refund. dont use them. on customer services waited 5 hours and they just hanged.
BIG SCAM, I booked a flight with them and I had to pay again to airline at airport because airline didn't had recod of payment from them. After paying again I ended up paying increased price of flight on the day. well for refund they did only promised to refund the amount(which is still due) that I used to book the flight in first place. so all differences will go from my pocket after even paying for prime membership. Eventually I end up paying much more than the actual price of flight.
+ 11 more in the clipboard copy
Sentiment summary
86%
Positive (4-5★)
3%
Neutral (3★)
11%
Negative (1-2★)