Review Insights · Google Play
Emirates
Emirates-Group · 92,464 ratings · ★ 4.6
4.6
★★★★★
92,464 ratings
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Top complaints - extracted from 8 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"booking"
4 negative reviews mention this · 50% of all complaints
★★★★★ "Very disappointing and disturbing service from Emirates Airlines. My ticket for 22 May 2026 (Karachi to Dubai), booked in February, was cancelled at the last moment with no compensation only options to travel a week later or take a refund. …" - Raza Yameen
📋 All 8 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Very disappointing and disturbing service from Emirates Airlines. My ticket for 22 May 2026 (Karachi to Dubai), booked in February, was cancelled at the last moment with no compensation only options to travel a week later or take a refund. Despite available flights with flydubai, they refused to accommodate me. Ironically, they had shifted my booking to flydubai on 29 April, but this time simply cancelled it, forcing me to rebook at more than double the fare during peak season.
whats wrong with this app?? Why do I need to keep adding my flight each time I visit the app?
worst app.u cant add wheelchair service through app after booking ticket.there is no option and they dont received call in given ph no for adding wheelchair service.
I can not book through the application since it always gives Error, Please fix such bugs
very bad
It won't save my flight booking
zero stars. there is a glitch when entering the one time passcode. pls fix it !!
a lot of problems after the new update , I can't modify anything in my booking
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)