Review Insights · Google Play
Endel: Focus, Relax & Sleep
Endel Sound GmbH · 21,618 ratings · ★ 4.2
4.2
★★★★★
21,618 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
12 negative reviews mention this · 24% of all complaints
★★★★★ "AI and not free, lol" - Gago32
2
"find"
9 negative reviews mention this · 18% of all complaints
★★★★★ "I have Adhd and saw this advertised on tiktok. It is NOT good for someone with ADHD as it's impossible to navigate. It gives you no instructions on how to use and I lasted 30 seconds before Adhd rage kicked in.... Never found anything like …" - Rozzie Hughes
3
"subscription"
8 negative reviews mention this · 16% of all complaints
★★★★★ "😡😡😡 Double subscription ... no subscription ... life subscription? 😡😡😡 I subscribed for 3 months. The app kept showing I was only on free membership and prompted me to shake the tree. It gave a discount so I took the year subscription…" - Jolene raison
4
"music"
7 negative reviews mention this · 14% of all complaints
★★★★★ "I was very disappointed. I love the music in the advertisement. If that is actually in the app I couldn't find it. I couldn't find anything remotely similar to it. Plus when you have a super low attention span you can't fiddle with an app t…" - Sarte Email
5
"sign"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Rating it a 1 because the advertisement that got me to sign up had a song that's not actually in the app. Deceiving" - Jesse James
6
"help"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Accidentally subscribe TWICE and charge 2 times. Try to contact their help desks, sent several emails but only get automatic replies. they even mark "solved" for my case 3 times I send email. I am very disappointed and will get rid of this …" - Pham Thanh
7
"youtube"
6 negative reviews mention this · 12% of all complaints
★★★★★ "I have Adhd and saw this advertised on tiktok. It is NOT good for someone with ADHD as it's impossible to navigate. It gives you no instructions on how to use and I lasted 30 seconds before Adhd rage kicked in.... Never found anything like …" - Rozzie Hughes
8
"year"
6 negative reviews mention this · 12% of all complaints
★★★★★ "They moved some of the most basic features that used to be free for years, to the paid tiers. So now it can't be used at all in some cases if you don't pay. The feature that I noticed they removed was the unlimited playtime and timer featur…" - marc
9
"does"
6 negative reviews mention this · 12% of all complaints
★★★★★ "the advert i saw for this app was on YouTube and very misleading. never once does it mention its $99 freaking dollars but you can even find the sound they were using. it's very frustrating be shown one thing and something else unwanted appe…" - wendy webb
10
"charged"
6 negative reviews mention this · 12% of all complaints
★★★★★ "I was told I would be notified 2 days before I was charged and I was not so I got charged tonight without notice. I cancelled my subscription immediately but it seems I am locked in for a year. I did not want to subscribe and can find no wa…" - Richard Tanner
11
"trial"
6 negative reviews mention this · 12% of all complaints
★★★★★ "I have no idea if this is any good, but you have to sign up for a free trial that will auto charge you in 7 days. I can't stand these tactics. If your product is any good, you should consider doing a full demo or a trial that cuts off rathe…" - Eric Gagnon
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
AI and not free, lol
Rating it a 1 because the advertisement that got me to sign up had a song that's not actually in the app. Deceiving
They moved some of the most basic features that used to be free for years, to the paid tiers. So now it can't be used at all in some cases if you don't pay. The feature that I noticed they removed was the unlimited playtime and timer features on the sleep mode, you only get 10 minutes before it stops.
Accidentally subscribe TWICE and charge 2 times. Try to contact their help desks, sent several emails but only get automatic replies. they even mark "solved" for my case 3 times I send email. I am very disappointed and will get rid of this app.
I have Adhd and saw this advertised on tiktok. It is NOT good for someone with ADHD as it's impossible to navigate. It gives you no instructions on how to use and I lasted 30 seconds before Adhd rage kicked in.... Never found anything like the sounds advertised on tiktok either... It's basically exactly the same as other meditation apps. You can find similar sounds etc on YouTube for free.
😡😡😡 Double subscription ... no subscription ... life subscription? 😡😡😡 I subscribed for 3 months. The app kept showing I was only on free membership and prompted me to shake the tree. It gave a discount so I took the year subscription. Nothing on app! Finally much later the app said I was subscribed. This morning it says I have a life subscription! 😖 Google play shows a 3 month AND a year subscription. No "help" or "contact" button on App. Feeling scammed right now.
I was very disappointed. I love the music in the advertisement. If that is actually in the app I couldn't find it. I couldn't find anything remotely similar to it. Plus when you have a super low attention span you can't fiddle with an app that is not used friendly and try to figure out what everything is. I did a quick search for 8d music ink YouTube and found a ton of songs that help stop the brain chatter without getting frustrated because I couldn't figure out a confusing app.
The endless pushing for money is gross. I get that putting ads in would be counterproductive...but the price is far too high for what it is offering. Especially given that the tracks are short and designed to loop. It's a cash grab. sadly. Worth mentioning that their price has ballooned in the last few years. They claim it only seems expensive. No, Endel drone. It IS expensive.
the advert i saw for this app was on YouTube and very misleading. never once does it mention its $99 freaking dollars but you can even find the sound they were using. it's very frustrating be shown one thing and something else unwanted appears.
NOT free. you must subscribe. I rather just find 8D music on YouTube music. I'm not paying $100/yr #DeletedImmediately
it is a relaxing app, but this apps pay walls are ridiculous, free version unusable
insanely priced
I was told I would be notified 2 days before I was charged and I was not so I got charged tonight without notice. I cancelled my subscription immediately but it seems I am locked in for a year. I did not want to subscribe and can find no way to get a refund. Very frustrated.
they charged me for subscription I did not use please refund
none of the track shown by influencers are available too complicated app
leaches. give somebody more time before you ask if they want to buy.
I have no idea if this is any good, but you have to sign up for a free trial that will auto charge you in 7 days. I can't stand these tactics. If your product is any good, you should consider doing a full demo or a trial that cuts off rather than automatically charging.
Not as advertised. it's just a calming "music" app that does not have the oscillating sound.
Just installed. While looking around in the app & listening to it, I thought I think I hear my Tinnitus behind the melody. Closed app & THERE IT WAS... LOUDER. 🤯😠
I never even opened the app and got. charged 109 dollars! not happy
I got charged twice for a subscription. The premium features did not unlock at all. please help!
please help want to cancel.
premium price is too high and does not have a lifetime plan.
I need help canceling and cannot get support. I'm unable to cancel on Play
Uh, no. Too invasive to even sign up, and looking at the cost, I can get full playlists on pretty much every audio streaming platform containing the same content, and in Amazon Music, I get it in LDAC with Dolby Atmos that does more than creat the illusion of sound circling. Great idea for an app, but there's no reason you need all of that info just to get to a trial, and if the tracks are like the Social Media videos, well, I don't really need the apps costs since I get it all already.
It is near impossible to get rid of the app or get a refund.
It claimed to have a free option based on its ads. But once you sign in that was a lie. don't even bother wasting your time with this.
Horrible experience with this app. The mix of sounds was so random and gritty to my ears and no matter what I clicked on it would not stop. I was told by support that there is a way to find ocean sounds and soft human humming which I would like but I could not figure it out. I clicked every button and nothing would change the sound. The app is really not user friendly.
Says free trial but then tries to use my account. Sorry, not investing into something. without trying it first. Best of luck. Dark pattern behavior explained by dev response. Will auto sub for a year if you dont "cancel" in time. Unacceptable.
Such a shame Android devices are discriminated against when it comes to Family Sharing, unlike Apple devices which automatically includes Family Sharing. Endel have removed Family Sharing setting in Android. Will not renew. Misleading promotional blurb.
I signed up using the 7-day trial. You immediately charged my account. Terrible.
Not free. They lied. You're welcome.
Didn't get a chance to try it. It's a "sign up for a 7 day trial then get charged" before you even see what the app does" model. I hate this model, so I uninstalled but only after it got my permission to access my Google account. My bad. I couldn't find a way to delete my information/account, then had to look at playstore subscriptions to see if I'd be charged. Suggestion: make a version that people can try for a week that is less intrusive and let's the customer see value before subscription.
how do I cancel?
i dont like this app it just doesnt have anything for me the tones are harsh and hurt
This is one of those apps where they advertise on social media for specializing in one thing or another. However when you download the app and try to use it in the way it's advertised, it is next to impossible to find the one thing that they push in the advertisements on social media or it doesn't come close to being able to do what they insinuate it does. This is just another app grabbing for money. Don't waste your time and make sure you request they delete your data after giving it a try.
disappointed to find out I just blew $19.99. I thought it was a try before you buy. So don't be like me and make that mistake. This is a ridiculously expensive app..
if one wants to listen to this daily you hear the same tune over and over. extremely boring at one point... theres no diversity
Credit given, it's solfeggio tones are indeed good. The app seems to be poorly optimized (taking a lot of computing power for a sound maker/player), and hard to use (poor responsiveness and the app is unintuitive.) The soundscapes aren't customizable (you can't opt for Hz only without musicscapes) Most of the extra soundspaces/features seems to be a feature jargon. The paywall (locking 98%) and prices are absurd for what's essentially, a sound player. It's absolutely not worth $150+ a year.
app is too hard to use
I didn't like the sounds, and I didn't like the 5 million questions they asked me at the beginning.
I liked this app before it started limiting free users to 10 minute sessions. I get that the app maker has to pay the bills, and I could live with not having access to most of the different soundscapes. What was available was helpful for me when I needed to lock in. But what's the point of a 10 minute session? I'm never going to be able to responsibily afford the subscription price, so I just deleted the app. Honestly pretty bummed about it. I'll just look for focus music on YouTube, I guess.
so far instead of giving me music it wants to ask me lots of questions and ask for permissions access it doesn't need like movement and location. the music isn't bad but I'm not convinced it's any better than just finding an 8d playlist on YouTube especially for $20ish month
How do I reach someone in admin or customer service?
Sign in with Google, "Go No Couldn't get authorization from Google".
I love getting "50% off lifetime " ads EVERY SINGLE TIME I open the app that I paid $125 for a year of premium, while I like the app and the audio is great for productivity and sleeping, I simply cannot handle adverts on the paid version of an app. I will not be renewing my membership.
why no free trial? id love to try it but im not just going to pay for a subscription without even getting to test it out for a week.
I have ADHD. I saw the ad on Instagram and enjoyed the beat of music being played in the ad. I downloaded it, I went through all the questions, I signed in..... when it shows the price... there is no way, that a common mid class person such as myself could possibly pay $120 for a year subscription or 59.99 for 3 months. Sorry, but this is way way to expensive.
rain sounds seem to lack rain sounds, the hibernation also, it all seems to be some variation of pings and chime sounds. it's not bad but like not what I was looking for, when I want rain sounds I don't want the same occasional piano sounding keys and chime like sounds
It started getting too repititive!!
+ 1 more in the clipboard copy
Sentiment summary
78%
Positive (4-5★)
3%
Neutral (3★)
19%
Negative (1-2★)