Review Insights · Google Play
Enphase Enlighten
Enphase Energy · 29,258 ratings · ★ 3.8
3.8
★★★★★
29,258 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"working"
6 negative reviews mention this · 19% of all complaints
★★★★★ "the app works very inconsistently in reporting data. the last 2 months it has hardly been working at all." - t.s. b'sox
2
"work"
5 negative reviews mention this · 16% of all complaints
★★★★★ "took away local API access to control battery modes, replaced with a cloud only solution that does not work half the time. I just wasted an hour trying to turn on "Restrict Battery Discharge" but it keeps silently failing without any error.…" - Dan Head
3
"cannot"
5 negative reviews mention this · 16% of all complaints
★★★★★ "took away local API access to control battery modes, replaced with a cloud only solution that does not work half the time. I just wasted an hour trying to turn on "Restrict Battery Discharge" but it keeps silently failing without any error.…" - Dan Head
4
"enphase"
5 negative reviews mention this · 16% of all complaints
★★★★★ "took away local API access to control battery modes, replaced with a cloud only solution that does not work half the time. I just wasted an hour trying to turn on "Restrict Battery Discharge" but it keeps silently failing without any error.…" - Dan Head
5
"does"
4 negative reviews mention this · 13% of all complaints
★★★★★ "took away local API access to control battery modes, replaced with a cloud only solution that does not work half the time. I just wasted an hour trying to turn on "Restrict Battery Discharge" but it keeps silently failing without any error.…" - Dan Head
6
"doesn"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I have enphase enlighten app v. 4.6.1 and it doesn't show my home consumption. No where on app does it say "consumption". How do I find out 'consumption" in the app?" - Lauren F. Capers
7
"been"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Half my panels have been off for a month and the app shows "normal" ???? How is that normal? No alert. No system notification. Just says "normal" on the top of the screen." - Allan
8
"system"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Half my panels have been off for a month and the app shows "normal" ???? How is that normal? No alert. No system notification. Just says "normal" on the top of the screen." - Allan
9
"wifi"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Rated 1 because it cannot handle wifi passwords with special characters. Now I have to change the password on ALL my home devices. Either incompetent programmers or nefarious anti-security cabal. :p Seriously, though, needs to be fixed." - Craig Nelson
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
took away local API access to control battery modes, replaced with a cloud only solution that does not work half the time. I just wasted an hour trying to turn on "Restrict Battery Discharge" but it keeps silently failing without any error. I now cannot charge my car without depleting my house batteries. Regret ever buying Enphase.
I have enphase enlighten app v. 4.6.1 and it doesn't show my home consumption. No where on app does it say "consumption". How do I find out 'consumption" in the app?
Half my panels have been off for a month and the app shows "normal" ???? How is that normal? No alert. No system notification. Just says "normal" on the top of the screen.
Nagged me to rate it, automatic 1 star review. Although TBH kind of only a 2 star app amyway because "could have just been a web site"
the app works very inconsistently in reporting data. the last 2 months it has hardly been working at all.
Rated 1 because it cannot handle wifi passwords with special characters. Now I have to change the password on ALL my home devices. Either incompetent programmers or nefarious anti-security cabal. :p Seriously, though, needs to be fixed.
I uninstalled and reinstalled multiple times. The login screen is not responsive. Nothing I tap on works, it's as if it's just an image. I've messed around with my phone settings and nothing helps.
horrible system... do not purchase
it don't work someone was suppose to be here on Monday to fix it but n e ver showed up.
avoid at all cost
after two years I finally got an answer in writing why I can not get real time , live vitals on new app. alls I have to do is buy a couple thousand dollars of new equipment. work fine with old app. I feel new software should be backwards compatible. yes the solar scam rolls on
Ads keep this app from working. Can't clear or dismiss them, stays frozen where I can't access any information.
will not connect to my gateway
app is buggy and won't connect gateway to wifi
Terrible app doesn't work most of the time
The amount of recent nagging pop-up ads in this app is unacceptable for what should be a premium system. Instead of building an ad system, the app development team should focus on building a reporting system that doesn't break twice per year for daylight savings time.
rough time here
The app in providing inaccurate information when using custom date ranges.
When this app does a new registration, it doesn't label fields correctly for password managers. That's an indication of sloppy code. Unable to dismiss marketing "notifications". It just provides a spinning circle that eventually times out and returns you to the marketing message. Again, bad code when the app doesn't work the way you expect it to. MFA uses SMS which is insecure since it can be spoofed and doesn't support more secure MFA methods like OTP from authenticator apps.
I cannot have special characters in my password for this device. So I have to change the Password in every device in the house for thus one connection. You try abd have "strong" passwords and this thing wants it simple.
really poorly designed app. each of the settings is mutually exclusive and yet one cannot see the overlaps until you try to save the changes.
Had solar panels installed a few days ago and the app hasn't updated once in that time. Shows energy generated as zero when i know the panels are working as it shows they are in Octopus app.
persistent ads that won't go away even if you press dismiss. incredibly annoying. if navigating menus and pressing back command (Android's back command), this causes the app to ask if you want to close. very nonsensical.
just had an enphase gateway installed. unfortunately, the app keeps locking up when I change to different views or pages within the app.
Minimal at best. Reports to Enlighten every half hour or so but only refreshes the info in the app once or twice a day. No real-time readings. Maybe I misunderstood setup but so far I am unimpressed. app is no better years later. takes forever to refresh and I mean forever. days even. okay, okay, give credit when credit is due. Enphases support is decent. I suggest calling during normal business hours, the after hours support is less than excellent.
According to Enphase, one microinverter is malfunctioning. It's working fine and not reporting. No weather problems. Now what, chicken butt?
It was working, then the app stopped communicating with the equipment. I was able to get a partial connection, but when I reconnected with home wifi the app failed.
App incorrectly states it does not have Location-related permissions, and can't circumvent this step when resetting wifi connection.
monthly calculations no longer correct. please fix.
app is user friendly but cannot get data. Enphase claims 'working on tech issue of app' but it's been 3 weeks already!
The app has ads that can't be turned off, unacceptable considering how much I paid for my system.
stop with these ads. so annoying.
Sentiment summary
67%
Positive (4-5★)
6%
Neutral (3★)
27%
Negative (1-2★)