Review Insights · Google Play
ESTA Mobile
U.S. Customs and Border Protection · 96,165 ratings · ★ 4.8
4.8
★★★★★
96,165 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"passport"
4 negative reviews mention this · 31% of all complaints
★★★★★ "stupid questions and why you scan passport get all info and d then ask again for it. joke" - Dani Murczek
2
"application"
3 negative reviews mention this · 23% of all complaints
★★★★★ "no obvious way to submit group application" - Kat Latimer
3
"scan"
3 negative reviews mention this · 23% of all complaints
★★★★★ "stupid questions and why you scan passport get all info and d then ask again for it. joke" - Dani Murczek
4
"scan passport"
3 negative reviews mention this · 23% of all complaints
★★★★★ "stupid questions and why you scan passport get all info and d then ask again for it. joke" - Dani Murczek
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It asks too many personal details , doing business in the US is terrible for privacy, also there's no legal requirements that my data is being handled safely
restarts when changing app and therefore cannot finish payment
stupid questions and why you scan passport get all info and d then ask again for it. joke
Won't scan Passport.
Absolute nightmare trying to apply for an Esta, there's hundreds of questions, some i dont even know the answer to and telling me a phone number i have provided is invalid even though i know it is the correct one. so i can't go to the next step, so ive gave up and csnt complete the application
don't get my problem solved.
very hard to come back and continue if you have paused a few hours awaiting information
won't scan my passport
terrible experience, will not send me the 4 digit number to continue application !
Poor interaction with passport details
no obvious way to submit group application
Cumbersome to scroll down to country a hundred times, my native country should be preselected in all options. And please allow chars from other European languages, like åäö etc. Those dots actually make a difference they're not there for decoration.
Laborious, totally unintuitive
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)