Review Insights · Google Play
Event Cinemas
EVT - Entertainment | Ventures | Travel · 2,730 ratings · ★ 5.0
5.0
★★★★★
2,730 ratings
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Top complaints - extracted from 66 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"tickets"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Half marks because although I was able to book using the app, it doesn't show how much is remaining on my gift card and charging a booking fee to use your app instead of having to pay staff is just insane. Message received, I will not buy t…" - Chris Breed
2
"work"
10 negative reviews mention this · 15% of all complaints
★★★★★ "The cinbuzz at home don't work" - Grace Castleton
3
"booking"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Half marks because although I was able to book using the app, it doesn't show how much is remaining on my gift card and charging a booking fee to use your app instead of having to pay staff is just insane. Message received, I will not buy t…" - Chris Breed
4
"login"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Hard to give this app a proper review. Does not accept my browser validated login details on either my phone or tablet. Renders the app unusable. I was logged in before but account details were not updated so logged out and now cannot login…" - Neil Logan
5
"password"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Usually find the app to work nice and smoothly, but I just went to use it and can't log in. Reset my password, then closed and re-opened the app. Still won't let me log me in. 😔" - Samantha Edge
6
"uninstalled"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Started getting pop up ads from this app when it's running in the background. Came to see it there was any mention about this and seeing reports of virus scanners flagging this app. Not sure if the virus scans are true, but uninstalled the …" - Sattesh Maran
7
"account"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Bugged out for no reason. Debited my account but didn't print a ticket. Woman at the counter blame shifted to everything except a bugging out app." - Leo Schultz
8
"doesn"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Half marks because although I was able to book using the app, it doesn't show how much is remaining on my gift card and charging a booking fee to use your app instead of having to pay staff is just insane. Message received, I will not buy t…" - Chris Breed
9
"reset"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Usually find the app to work nice and smoothly, but I just went to use it and can't log in. Reset my password, then closed and re-opened the app. Still won't let me log me in. 😔" - Samantha Edge
10
"virus"
8 negative reviews mention this · 12% of all complaints
★★★★★ "App contains a virus. Be careful, don't use this app" - Ninja Kevin
11
"does"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Half marks because although I was able to book using the app, it doesn't show how much is remaining on my gift card and charging a booking fee to use your app instead of having to pay staff is just insane. Message received, I will not buy t…" - Chris Breed
12
"phone"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Hard to give this app a proper review. Does not accept my browser validated login details on either my phone or tablet. Renders the app unusable. I was logged in before but account details were not updated so logged out and now cannot login…" - Neil Logan
📋 All 66 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I cannot even pay for my ticket using my debit/credit card.
Bugged out for no reason. Debited my account but didn't print a ticket. Woman at the counter blame shifted to everything except a bugging out app.
Doesn't allow me to add my voucher code when booking online. absolute joke of an app. And don't say use the i have a voucher button as it says added but won't allow you to move to the next step it keeps throwing up error codes. updated app to latest and still issue.
Please accept terms endless loop. Can't buy tickets. Useless, uninstaller.
won't log in, everytime I try it just keeps saying failed log in. I tried on the laptop and no issues, the app is just rubbish. can you please fix as this is so annoying.
Hard to give this app a proper review. Does not accept my browser validated login details on either my phone or tablet. Renders the app unusable. I was logged in before but account details were not updated so logged out and now cannot login again.
Just when they fixed the update problem, I now can't log my account into the app
The cinbuzz at home don't work
Log in doesnt work. I've reset my password and can log in through a Web browser but can't log in to the app. I've tried reinstalling and it still doesn't work.
Does not show my booking so I logged out and reinstalled the app and now it won't let me login? It is trying to login but fails. Have reset passwords etc
I laughed when I saw this company still wants it's customers to pay a booking fee to use their app and site, then they want you to watch their ads before the movie you've already paid for, the right to pay for, if you've used the Internet that is of course. Layers of taking advantage. P U
Won't login in anymore. Worst app ever. Changed password, now won't login. Mobile, pc nothing. Fix your app.
Don't get this app or membership, the points expire. There is no logical reason to have cinnebuzz points expire other than they know the frequency in which people attend cinemas, so it reduces the number of free tickets they have to hand out. Points are only valid for a year, they can try and justify all they want, it still doesn't make sense other than to not reward its members too much.
It's happened again I can't seem to get $9 tickets even though I have over 400 points in my cinebuzz account. What do I do??? This is very frustrating 😤
Password reset does not work so this app is worse than useless to me. Password reset link in email keeps taking me to the signup page which then complains there is already a user with that username.
Big, bad, tight arse company After all the years being a member, have not received a discount or free movie. Cannot even use my membership card to login to the app. $10.60 for popcorn that would cost the $1. Just paid $108.00 for 4x tickets to the movies. With an absolute rubbish experience doing so.
Why would I use this app when it forgets my login details every time it updates???? Learn how to code!
Looking at the reviews, no way am I going to download this app. It is such a popular place, but a very poorly made app.
This app used to be good, however it is now totally useless. It does not even load, simply sitting on a white screen with the V logo. Time to uninstall.
Slow app , too buggy
Doesn't work on Samsung Note 9 Once you download it from the Google playstore the app comes up with a while screen please fix this problem please asap I've never had this issue before at all Grrrrr
Terrible app. I can see my booking tickets. When I go to order food, there is nothing under my booking. I have checked in. Login and out reinstall app. Still doesn't work.
Very badly optimised. App does not work. White screen.
Latest update won't even let me load the app. Very disappointed!
Points stolen
App contains a virus. Be careful, don't use this app
Started getting pop up ads from this app when it's running in the background. Came to see it there was any mention about this and seeing reports of virus scanners flagging this app. Not sure if the virus scans are true, but uninstalled the app, and no more issues with the ads. 🙄
I've used this app for many years but recent updates have allowed it to be used as a trojan by hackers, as was the result of my most recent virus scan. App uninstalled instantly. Step up your game Event cinemas and keep up with security updates please.
after months of having it installed, i got a virus/trojan warning from it days ago... 🤨
App is being flagged as malware.
Contains malware. Do not install!
Stealing information as I get notifications
App keeps getting flagged as a virus by onboard and thirdparty Anti-malware software.
Virus alert appeared on my phone with this app. Uninstalled.
My phone's virus detection flagged this app this morning and prompted to uninstall asap.
Installed app last night. Now today my antivirus has done a scan and advised this app has malware. Have uninstalled app.
Phone alert said app is infected, uninstalled until hear otherwise
Since the update, the app just literally does not work. You open the app, it shows the Event logo, then goes to a blank white screen. Ridiculous.
difficult to log in. correct user name and pw doesnt work. cannot reset my pw via app and too laggy.
Unable to login keeps telling me, "Invaid login credentials,please try again on the app and website.
Useless. App crashed a few days ago and wouldn't let me log back in to Cinebuzz, said it's unavailable. Have updated, uninstalled, reinstalled, got stuck in an infinite loop to change my password, and I'm still not logged in. Website also lagging. Just given me another great excuse to go to the movies less
I've been logged out of the app and haven't been able to log back in. Unable to reset password either. Constantly receiving an error message on both the app and website stating "unfortunately cinebuzz is unavailable." Extremely frustrating as I am trying to purchase movie tickets for tomorrow (Good Friday) and cannot use my account to redeem points.
Just updated app and now it's saying login credentials not recognised. And nothing comes with the forgot password link.
App hangs on the logo screen and won't open since the last update. (Android 10)
I have an issue with the app As it is updated I tape the app to use it but nothing happens only a white screen appears I have installed it then uninstalled to reboot but nothing
Used to work well but since that last update it just gets to the logo and hangs. Totally useless.
Great app for session times and seating map, however the $3.35 booking fee per ticket leaves a sour taste in one's mouth. And, you don't have the option to add pre purchased paper tickets to account.
Gold class is a massive rip off. Premium prices sub par experience. Food is terrible, portions are tiny.
Be very careful! If you accidentally select the wrong date (e.g. 28/7 instead of 29/7) and you don't realise until the day, the booking system doesn't allow edits or refunds. Will not book online as-is in future, mistakes are too expensive. :(
Have to reset password every time log onto account through app. Damned annoying. 21/06/2022 I use a walker and so have trouble traversing stairs. Thus when booking seats the cinema does not show them. Can this be fixed please.
+ 16 more in the clipboard copy
Sentiment summary
100%
Positive (4-5★)
0%
Neutral (3★)
0%
Negative (1-2★)