Review Insights · Google Play
Everyday Rewards
Woolworths Group · 43,675 ratings · ★ 3.3
3.3
★★★★★
43,675 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"points"
5 negative reviews mention this · 15% of all complaints
★★★★★ "The app keeps kicking me out. I miss out on points and offers because I can't remember log in details every time. Really not sure it's worth the hassle. I have the latest version and just changed password to get in again. Puts me off using …" - jen h
2
"password"
4 negative reviews mention this · 12% of all complaints
★★★★★ "The app keeps kicking me out. I miss out on points and offers because I can't remember log in details every time. Really not sure it's worth the hassle. I have the latest version and just changed password to get in again. Puts me off using …" - jen h
3
"card"
4 negative reviews mention this · 12% of all complaints
★★★★★ "I would like to know why rewards page is showing I only have 140 points and not putting down my last 3or 4 shops when I have over 1500 points on my card I have rung o8oo but they don't seem to care could some one help me please I have done …" - Cheryl Wakeham
4
"help"
4 negative reviews mention this · 12% of all complaints
★★★★★ "I would like to know why rewards page is showing I only have 140 points and not putting down my last 3or 4 shops when I have over 1500 points on my card I have rung o8oo but they don't seem to care could some one help me please I have done …" - Cheryl Wakeham
5
"woolworths"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Why is there a one-week timeframe for getting the cookware set? I have 8 credits; I shopped at Woolworths yesterday and spent enough for a $100 gift card, yet I didn't see the 5 credits for the cookware set. YOU ARE LIARS. I hope you lose c…" - Sally Mall
6
"shop"
4 negative reviews mention this · 12% of all complaints
★★★★★ "I would like to know why rewards page is showing I only have 140 points and not putting down my last 3or 4 shops when I have over 1500 points on my card I have rung o8oo but they don't seem to care could some one help me please I have done …" - Cheryl Wakeham
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
useless
The app keeps kicking me out. I miss out on points and offers because I can't remember log in details every time. Really not sure it's worth the hassle. I have the latest version and just changed password to get in again. Puts me off using the app when it's too clunky.
Edit #2 - I have now laid a formal complaint Edit - I would give this zero stars if I could. CS have done away completely with making their responses slightly relevant. My last message to them resulted in a response that had nothing to do with my message. Fix your customer service ASAP Customer service is very slow to respond, and once you do get a response, they fail to provide any assistance by not actually responding to your concerns and responding with rote responses to irrelevant questions
i am dissapounted with the cookware redemption. i get that it says while stocks last. but to almost completely run out 9 days before redempion end. Is a very poor way to treat loyal customers. i saved my credits up and finally got enough recently for piece i wanted. had some very difficult things happen and couldnt make it until today. not only sold out but turned off the locator so i cant even try to find them. feel very bitter and upset i was happy after switching from coles but not now.
incapable
app keeps loging myself out even after using it consistantly needs to have all boosts active instead of manually doing it. why have half active if the others arent. if i use it i use it if not then nope. really decent app just isnt user friendly if logged out randomly at the counter
tracking app
I would like to know why rewards page is showing I only have 140 points and not putting down my last 3or 4 shops when I have over 1500 points on my card I have rung o8oo but they don't seem to care could some one help me please I have done this 3 times and still no luck at getting my points
Why is there a one-week timeframe for getting the cookware set? I have 8 credits; I shopped at Woolworths yesterday and spent enough for a $100 gift card, yet I didn't see the 5 credits for the cookware set. YOU ARE LIARS. I hope you lose customers SOON. 🙏 You fool people with your special discounts every Wednesday. Everyone, stop shopping there; Woolworths brand products lack quality. Flour, sugar, salt, pasta-they are all tasteless.
you should not have to ever time you want to buy something have to go on and pick your rewards to get the bonus its a rip that woolworths dose so most of the time you forget and don't get you extra points its truly disappointing and im truly over it so I probably not going to shop at woolworths any more
3 years ago this app was undeniably a saver around Christmas with extra money. now I won't even shop at woolworths due to there price gauging and the price being higher on a few items that were supposed to be on special. As for the petrol apologise won't take 4c of a litre as they did with myself and as I called the company to the false advertising at modbury apologise I was given an insulting voucher of $5 for my trouble. I am a right kind that price gauging is unacceptable 😱
does not show weekly boosters. the CP program is much better
can't load gift card or chat help options in app since 24/06
no receipts are found even with help worse. app
logs you out for no reason, no real benefit to this app
app stopped working on my phone. no matter how many times I have reinstalled it. woolworth worker told me that her app doesn't work neither. Guess will loss all my credit in the wallet. woolworth customer service ......
Hopeless, missing points and you have to deal with a bot. Go to COLES
Coles is more reliable when it comes to boosting and collecting points. My experience with both of them says so.
this app updated last night and is now an absolute headache to use. up until last week was easy as
Can no longer log in - app redirects to login page in chrome which a shows blank page, redirect attempt with firefox brings to SMS verification but after entering the code the page showed as not found and now won't even let me go to the original log in page. Have tried updating, reinstalling, same problem.
Too many requests to interact with the app.
since your last update and a samsung ui update i cant get past the sma code. why cant i use a password or bioscan!!!! i dont want to chat - because other people may have similar issues and need the ,answers too i dont want to use a insecure merhod like a code when i have biometrics and WHY FOR THE LOVE OF GOD DOES YOUR APP GO TO A BROWSER - EITHER KEEP IT ALL IN THE APP - OR just use A BROWSER
Dishonest and ungenuine. Take your money with discount promises then hide the discount box in the cart in the other app so you can't claim them.
thoroughly disappointed. Have been trying for two days to be able to get food and I can't even log in. Ihve changed passwords, etc. but nothing. I am unable to leave my home, otherwise I would shop elsewhere.
YOUR AUTHENTICATION IS BROKEN IN FIREFOX! Less annoying jingles and better software testing. Slags. What a nasty trash app. from a nasty trash business. Log me out. Log in. not found. auth.everyday
Rubbish, logs me out randomly and won't sent email for password reset
Won't let you change your password if your default browser is Firefox or Firefox Focus.
no shopping list in the app which is just stupid. I searched for coconut cream and everything with coconut cream in the description came up except coconut cream.... just more stupidity. I only use Woolworths because it's the only shop in Katherine otherwise I would shop elsewhere
Sign-up is infuriating, designed by a moronic web development team that, when choosing your dob, forces you to tap back countless months to find your dob, rather than 8 taps to put the date in.
This app allows purchases, it is the worst app ever for purchases. They force you to use an app not a website so they can steal more data but it's lacks all functionality. I had to verify my account 3 different ways in order to purchase, what is the point of the first 2 verifications. You can't copy paste the verification number. When typing in the email it didn't allow backspace to delete??? What is that about. Then when you try leave feedback the stupid AI chat bot just loops you around.
The y never reply to issues and The F@#$^ing Robot needs to be removed from this planet
Would be alot better if it gave you more options. It's informative but doesn't really link well to useful options
I had $20 rewards but this was forfeited when some other scamming rewards program linked..this was 'stolen' from me without my permission. Qantas was the problem because their billion dollar profits aren't enough, they took my $20 Everyday Reward. Following this message, I tried again & had $10 restored to my Rewards Card. Half of what I had, but twice what I expected. Thanks to the 2nd Customer Service lady who looked at my situation & at least, did something to help.
Sentiment summary
56%
Positive (4-5★)
6%
Neutral (3★)
39%
Negative (1-2★)